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Printer Installation Error in Windows 2000


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#1
rjoshb

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Hi:
I'm trying to install a HP printer on my wife's p3. I'm getting the error RPC Server is Unavailable showing up at the finish screen, and the printer isn't installed. I went looking for the HP660CSE newest driver, and the HP site said that this driver is already on the W2K driver set. I don't want to use this printer as a network printer. Any help would be appreciated.
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#2
Linkmaster

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Hi rjoshb,

Go to Start, Run, type in services.msc then hit OK

Make sure these 2 services are running :

Print Spooler
Remote Procedure Call (RPC)


If they are not set to Automatic :

Find and Right click on each one and click on Start

Right click again and select Properties
In the middle of the box click the down arrow and select Automatic
Select Apply and OK close services

You might try the install again or reboot first then try !!

Edited by Linkmaster, 28 February 2006 - 12:45 PM.

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#3
rjoshb

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OK, I'll give it a try when I get home tonight. Thank you.
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#4
Linkmaster

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OK, let us know !!
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#5
rjoshb

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OK, now I have a new problem. The print spooler keeps stopping and restarting. The exact message is something like... spoolsv.exe has generated errors and will be closed. Then I get another message saying resourses are unavailable. I used the automatic link to Microsoft help and they suggested some regedit steps. The first one said to export some things from one part of the registry. I have no idea how to do that.

The plot thickens.
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#6
Linkmaster

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Is your wife's PC running Windows 2000 Pro ??

Do you have the Printer CD??
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#7
rjoshb

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Yes, she is running Windows 2000 Pro, with SP4. HP does not have a driver CD for the 660CSE printer. The HP website says that the drivers are included in W2k. HP stopped supplying disks with W98.

Edited by rjoshb, 01 March 2006 - 09:33 AM.

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#8
Linkmaster

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Go to Control Panel, Printers or Printers and Faxes
In the Printer Window, right click on HP660CSE and select Delete or Remove
Click Yes to confirm

Reboot and let it reinstall

Edited by Linkmaster, 01 March 2006 - 12:53 PM.

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#9
rjoshb

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There is nothing in the box, but add printer. There was a fax program installed, but it has been uninstalled. It has left items in the registry (001 and 002).
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#10
Linkmaster

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Open Windows Explorer, locate and click on the following folder in BOLD
Delete HP660CSE : (if present)

C:\Windows\System32\SPOOL\PRINTERS

Try the install again

If not this time, you can try the Microsoft fix here :
http://support.micro...kb;en-us;312052

If you need help you can let us know here
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#11
rjoshb

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Thanks Linkmaster. I've tried everything and I think that I must use the MS fix. I think that I can handle everything EXCEPT, the following step. When this is asking me to copy the following and move it? I don't understand what export means. How do you export registry keys?

Export the following registry keys:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print
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#12
Linkmaster

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Go to Start, Run, type regedit then hit OK

Navigate and highlight the following keys (one at a time) :

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print

Click on File (at the top of regedit), Export
Select a location (ie:desktop) and give it a name (ie:todays date) Click on Save

Let us know what happens and again if you need help YELL !!!!

Edited by Linkmaster, 02 March 2006 - 11:03 AM.

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