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Windows update blocked, Norton detected Trojan [Solved]


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#1
EMDF

EMDF

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My sister came home for the holidays and informed me that she thought she had a virus on her laptop. She has Norton, and it had detected and removed a Trojan about a week ago. I told her to install Malwarebytes Anti-Malware, and run a full scan (this was before I remembered the guide stickied in this forum). The only thing it turned up was something it called "Hijack.DisplayProperties". Today I went through all the steps in the topic stickied in this forum. I looked at some of the logs produced myself, and I'm starting to wonder if Norton got rid of it all on it's own, as I didn't notice anything suspicious. However, the trained eye may spot something I didn't see, which is why I'm taking the precaution of posting here.

Here's the logs, in the order they were made:


Malwarebytes Anti-Malware Full Scan (this was before I read the guide)

Malwarebytes' Anti-Malware 1.42
Database version: 3436
Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

12/26/2009 10:26:12 PM
mbam-log-2009-12-26 (22-26-12).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 292825
Time elapsed: 1 hour(s), 22 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



Malwarebytes Anti-Malware Quick Scan (as part of the guide)

Malwarebytes' Anti-Malware 1.42
Database version: 3436
Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

12/27/2009 3:40:07 PM
mbam-log-2009-12-27 (15-40-07).txt

Scan type: Quick Scan
Objects scanned: 92287
Time elapsed: 9 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



GMER Rootkit Scanner log ("ark.txt")
GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2009-12-27 16:09:03
Windows 6.0.6001 Service Pack 1
Running: gmer.exe


---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\Services\BTHPORT\Parameters\Keys\00247e4f6f76
Reg HKLM\SYSTEM\ControlSet003\Services\BTHPORT\Parameters\Keys\00247e4f6f76 (not active ControlSet)

---- EOF - GMER 1.0.15 ----



OTL log part 1 - OTL.txt

OTL logfile created on: 12/27/2009 4:13:35 PM - Run 1
OTL by OldTimer - Version 3.1.20.1 Folder = C:\Users\Jessica\Desktop\GeeksToGo
64bit-Windows Vista Home Premium Edition Service Pack 1 (Version = 6.0.6001) - Type = NTWorkstation
Internet Explorer (Version = 7.0.6001.18000)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

4.00 Gb Total Physical Memory | 2.00 Gb Available Physical Memory | 59.00% Memory free
8.00 Gb Paging File | 6.00 Gb Available in Paging File | 78.00% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 286.41 Gb Total Space | 186.76 Gb Free Space | 65.21% Space Free | Partition Type: NTFS
Drive D: | 11.68 Gb Total Space | 1.90 Gb Free Space | 16.25% Space Free | Partition Type: NTFS
Drive E: | 7.39 Gb Total Space | 0.00 Gb Free Space | 0.00% Space Free | Partition Type: UDF
F: Drive not present or media not loaded
G: Drive not present or media not loaded
H: Drive not present or media not loaded
I: Drive not present or media not loaded

Computer Name: JESSICA-HPLAP
Current User Name: Jessica
Logged in as Administrator.

Current Boot Mode: Normal
Scan Mode: Current user
Include 64bit Scans
Company Name Whitelist: On
Skip Microsoft Files: On
File Age = 14 Days
Output = Standard
Quick Scan

========== Processes (SafeList) ==========

PRC - [2009/12/27 14:54:47 | 00,513,536 | ---- | M] (OldTimer Tools) -- C:\Users\Jessica\Desktop\GeeksToGo\OTL.exe
PRC - [2009/09/21 15:36:12 | 00,305,440 | ---- | M] (Apple Inc.) -- C:\Program Files (x86)\iTunes\iTunesHelper.exe
PRC - [2009/08/22 02:21:19 | 00,117,640 | R--- | M] (Symantec Corporation) -- C:\Program Files (x86)\Norton Internet Security\Engine\16.7.2.11\ccSvcHst.exe
PRC - [2009/07/09 11:22:18 | 00,144,712 | ---- | M] (Apple Inc.) -- C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
PRC - [2009/03/09 19:54:12 | 00,365,952 | ---- | M] () -- C:\Program Files (x86)\SMINST\BLService.exe
PRC - [2009/02/27 19:10:32 | 00,349,544 | ---- | M] (Adobe Systems Incorporated) -- C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AcroRd32.exe
PRC - [2009/02/26 19:27:34 | 00,627,768 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\Shared\HpqToaster.exe
PRC - [2009/02/25 20:53:16 | 01,148,200 | ---- | M] (CyberLink Corp.) -- C:\Program Files (x86)\Hewlett-Packard\Media\DVD\DVDAgent.exe
PRC - [2009/02/24 18:58:00 | 00,203,872 | ---- | M] (CyberLink Corp.) -- C:\Program Files (x86)\Hewlett-Packard\Media\TV\TVAgent.exe
PRC - [2009/02/24 17:04:52 | 00,116,104 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVSched.exe
PRC - [2009/02/17 15:30:34 | 00,206,392 | ---- | M] ( Hewlett-Packard Development Company, L.P.) -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
PRC - [2009/02/13 14:11:22 | 01,328,424 | ---- | M] (CyberLink Corp.) -- C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe
PRC - [2009/02/13 14:09:36 | 00,185,640 | ---- | M] (CyberLink) -- C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe
PRC - [2009/02/12 12:32:42 | 00,228,408 | ---- | M] (Hewlett-Packard Development Company, L.P.) -- C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
PRC - [2009/02/06 18:03:24 | 00,224,616 | ---- | M] (Microsoft Corp.) -- C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe
PRC - [2009/02/04 17:57:06 | 00,296,320 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVCapSvc.exe
PRC - [2009/01/28 00:37:24 | 00,073,728 | ---- | M] (Hewlett-Packard Company) -- C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
PRC - [2009/01/28 00:30:20 | 02,387,968 | ---- | M] (Hewlett-Packard Company) -- C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
PRC - [2009/01/21 05:47:38 | 00,247,152 | ---- | M] () -- C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
PRC - [2008/12/12 10:17:38 | 00,238,888 | ---- | M] (Apple Inc.) -- C:\Program Files (x86)\Bonjour\mDNSResponder.exe
PRC - [2008/12/04 19:05:16 | 00,222,512 | ---- | M] (Hewlett-Packard Development Company, L.P.) -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
PRC - [2007/11/02 19:12:50 | 00,262,144 | ---- | M] (Hewlett-Packard) -- C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
PRC - [2007/11/02 17:44:16 | 00,610,304 | ---- | M] (Hewlett-Packard Co.) -- C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
PRC - [2007/10/19 19:46:08 | 00,184,320 | ---- | M] (Hewlett-Packard Co.) -- C:\Program Files (x86)\HP\Digital Imaging\bin\hpqste08.exe
PRC - [2007/10/14 20:17:32 | 00,049,152 | ---- | M] (Hewlett-Packard) -- C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
PRC - [2007/10/14 19:38:52 | 00,214,360 | ---- | M] (Hewlett-Packard Co.) -- C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe


========== Modules (SafeList) ==========

MOD - [2009/12/27 14:54:47 | 00,513,536 | ---- | M] (OldTimer Tools) -- C:\Users\Jessica\Desktop\GeeksToGo\OTL.exe
MOD - [2008/01/20 21:48:06 | 01,684,480 | ---- | M] (Microsoft Corporation) -- C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6001.18000_none_5cdbaa5a083979cc\comctl32.dll


========== Win32 Services (SafeList) ==========

SRV:64bit: - [2009/06/01 00:01:32 | 00,053,760 | ---- | M] () [Auto | Running] -- C:\Windows\SysNative\bthserv.dll -- (BthServ)
SRV:64bit: - [2009/01/28 08:15:24 | 00,290,304 | ---- | M] () [Auto | Running] -- C:\Windows\SysNative\DriverStore\FileRepository\stwrt64.inf_7477fb4c\STacSV64.exe -- (STacSV)
SRV:64bit: - [2008/11/17 14:22:44 | 00,088,576 | ---- | M] () [Auto | Running] -- C:\Windows\SysNative\DriverStore\FileRepository\stwrt64.inf_7477fb4c\AESTSr64.exe -- (AESTFilters)
SRV:64bit: - [2008/08/26 09:02:20 | 00,016,896 | ---- | M] (Agere Systems) [Auto | Running] -- C:\Program Files\LSI SoftModem\agr64svc.exe -- (AgereModemAudio)
SRV:64bit: - [2008/03/18 18:25:40 | 00,023,040 | ---- | M] () [Auto | Running] -- C:\Windows\SysNative\Hpservice.exe -- (hpsrv)
SRV:64bit: - [2008/01/20 21:47:32 | 00,383,544 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV - [2009/09/21 15:36:16 | 00,660,256 | ---- | M] (Apple Inc.) [On_Demand | Running] -- C:\Program Files (x86)\iPod\bin\iPodService.exe -- (iPod Service)
SRV - [2009/08/22 02:21:19 | 00,117,640 | R--- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files (x86)\Norton Internet Security\Engine\16.7.2.11\ccSvcHst.exe -- (Norton Internet Security)
SRV - [2009/07/25 22:12:47 | 00,133,104 | ---- | M] (Google Inc.) [Auto | Stopped] -- C:\Program Files (x86)\Google\Update\GoogleUpdate.exe -- (gupdate1ca0d9ef9c58de0) Google Update Service (gupdate1ca0d9ef9c58de0)
SRV - [2009/07/25 22:12:08 | 00,190,448 | ---- | M] (Google) [Auto | Stopped] -- C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe -- (gusvc)
SRV - [2009/07/09 11:22:18 | 00,144,712 | ---- | M] (Apple Inc.) [Auto | Running] -- C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe -- (Apple Mobile Device)
SRV - [2009/04/17 18:44:24 | 00,112,128 | ---- | M] (Hewlett-Packard) [Auto | Running] -- C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe -- (HP Health Check Service)
SRV - [2009/03/09 19:54:12 | 00,365,952 | ---- | M] () [Auto | Running] -- C:\Program Files (x86)\SMINST\BLService.exe -- (Recovery Service for Windows)
SRV - [2009/02/24 17:04:52 | 00,116,104 | ---- | M] () [Auto | Running] -- C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVSched.exe -- (TVSched) TV Task Scheduler (TVTS)
SRV - [2009/02/12 12:32:42 | 00,228,408 | ---- | M] (Hewlett-Packard Development Company, L.P.) [On_Demand | Running] -- C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe -- (hpqwmiex)
SRV - [2009/02/04 17:57:06 | 00,296,320 | ---- | M] () [Auto | Running] -- C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVCapSvc.exe -- (TVCapSvc) TV Background Capture Service (TVBCS)
SRV - [2009/01/28 00:37:24 | 00,073,728 | ---- | M] (Hewlett-Packard Company) [Auto | Running] -- C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe -- (LightScribeService)
SRV - [2009/01/21 05:47:38 | 00,247,152 | ---- | M] () [Auto | Running] -- C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe -- (RichVideo) Cyberlink RichVideo Service(CRVS)
SRV - [2008/12/12 10:17:38 | 00,238,888 | ---- | M] (Apple Inc.) [Auto | Running] -- C:\Program Files (x86)\Bonjour\mDNSResponder.exe -- (Bonjour Service)
SRV - [2008/12/04 19:05:16 | 00,222,512 | ---- | M] (Hewlett-Packard Development Company, L.P.) [On_Demand | Running] -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe -- (Com4QLBEx)
SRV - [2008/07/27 13:01:49 | 00,093,184 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_64)
SRV - [2007/11/06 20:16:54 | 00,217,088 | ---- | M] (Hewlett-Packard Co.) [On_Demand | Running] -- C:\Program Files (x86)\HP\Digital Imaging\bin\hpqcxs08.dll -- (hpqcxs08)
SRV - [2007/11/06 20:16:54 | 00,139,264 | ---- | M] (Hewlett-Packard Co.) [Auto | Running] -- C:\Program Files (x86)\HP\Digital Imaging\bin\hpqddsvc.dll -- (hpqddsvc)
SRV - [2007/10/14 20:15:16 | 00,963,072 | ---- | M] (Hewlett-Packard Co.) [Auto | Running] -- C:\Program Files (x86)\HP\Digital Imaging\bin\HPSLPSVC64.DLL -- (HPSLPSVC)
SRV - [2006/11/02 08:34:14 | 00,000,000 | ---D | M] [Unknown | Stopped] -- C:\Windows\SysWOW64\Msdtc -- (MSDTC)
SRV - [2006/11/02 01:35:15 | 00,060,994 | ---- | M] () [On_Demand | Stopped] -- C:\Windows\SysWOW64\wbem\vds.mof -- (vds)
SRV - [2006/11/02 01:35:15 | 00,055,846 | ---- | M] () [On_Demand | Stopped] -- C:\Windows\SysWOW64\wbem\vss.mof -- (VSS)
SRV - [2004/10/22 05:24:18 | 00,073,728 | ---- | M] (Macrovision Corporation) [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe -- (IDriverT)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.h...a...ion&pf=cnnb
IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = %SystemRoot%\system32\blank.htm
IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.h...a...ion&pf=cnnb
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.h...a...ion&pf=cnnb
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = %SystemRoot%\system32\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.h...a...ion&pf=cnnb

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.h...a...ion&pf=cnnb
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,StartPageCache = 1
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

========== FireFox ==========

FF - prefs.js..browser.startup.homepage: "www.yahoo.com"
FF - prefs.js..extensions.enabledItems: {B13721C7-F507-4982-B2E5-502A71474FED}:3.3.0.3789

FF - HKLM\software\mozilla\Firefox\Extensions\\[email protected]: C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn2 [2009/06/01 01:24:54 | 00,000,000 | ---D | M]
FF - HKLM\software\mozilla\Mozilla Firefox 3.5.1\extensions\\Components: C:\Program Files (x86)\Firefox\components [2009/10/13 08:39:38 | 00,000,000 | ---D | M]
FF - HKLM\software\mozilla\Mozilla Firefox 3.5.1\extensions\\Plugins: C:\Program Files (x86)\Firefox\plugins [2009/10/13 08:39:38 | 00,000,000 | ---D | M]

[2009/07/23 21:44:19 | 00,000,000 | ---D | M] -- C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions
[2009/12/26 23:06:20 | 00,000,000 | ---D | M] -- C:\Users\Jessica\AppData\Roaming\Mozilla\Firefox\Profiles\gr9tysu2.default\extensions

O1 HOSTS File: (761 bytes) - C:\Windows\SysNative\drivers\etc\Hosts
O1 - Hosts: 127.0.0.1 localhost
O1 - Hosts: ::1 localhost
O2:64bit: - BHO: (Java™ Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll (Sun Microsystems, Inc.)
O2 - BHO: (Adobe PDF Link Helper) - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll (Adobe Systems Incorporated)
O2 - BHO: (Symantec NCO BHO) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\16.7.2.11\CoIEPlg.dll (Symantec Corporation)
O2 - BHO: (Symantec Intrusion Prevention) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\16.7.2.11\IPSBHO.dll (Symantec Corporation)
O2 - BHO: (Google Toolbar Notifier BHO) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll (Google Inc.)
O2 - BHO: (Microsoft Live Search Toolbar Helper) - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0552.0\msneshellx.dll (Microsoft Corp.)
O2 - BHO: (Java™ Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll (Sun Microsystems, Inc.)
O2 - BHO: (HP Smart BHO Class) - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll (Hewlett-Packard Co.)
O3 - HKLM\..\Toolbar: (Microsoft Live Search Toolbar) - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0552.0\msneshellx.dll (Microsoft Corp.)
O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\16.7.2.11\CoIEPlg.dll (Symantec Corporation)
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\16.7.2.11\CoIEPlg.dll (Symantec Corporation)
O4:64bit: - HKLM..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe (Alps Electric Co., Ltd.)
O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe ()
O4:64bit: - HKLM..\Run: [IgfxTray] C:\Windows\SysNative\igfxtray.exe ()
O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe ()
O4:64bit: - HKLM..\Run: [SmartMenu] C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe (Hewlett-Packard)
O4:64bit: - HKLM..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre6\bin\jusched.exe (Sun Microsystems, Inc.)
O4:64bit: - HKLM..\Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe (IDT, Inc.)
O4:64bit: - HKLM..\Run: [Windows Defender] C:\Program Files\Windows Defender\MSASCui.exe (Microsoft Corporation)
O4 - HKLM..\Run: [Adobe Reader Speed Launcher] C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe (Adobe Systems Incorporated)
O4 - HKLM..\Run: [CLMLServer for HP TouchSmart] C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe (CyberLink)
O4 - HKLM..\Run: [DVDAgent] C:\Program Files (x86)\Hewlett-Packard\Media\DVD\DVDAgent.exe (CyberLink Corp.)
O4 - HKLM..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe (Hewlett-Packard)
O4 - HKLM..\Run: [hpqSRMon] C:\Program Files (x86)\HP\Digital Imaging\bin\HpqSRmon.exe (Hewlett-Packard)
O4 - HKLM..\Run: [iTunesHelper] C:\Program Files (x86)\iTunes\iTunesHelper.exe (Apple Inc.)
O4 - HKLM..\Run: [Microsoft Default Manager] c:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe (Microsoft Corp.)
O4 - HKLM..\Run: [QlbCtrl.exe] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe ( Hewlett-Packard Development Company, L.P.)
O4 - HKLM..\Run: [QuickTime Task] C:\Program Files (x86)\QuickTime\QTTask.exe (Apple Inc.)
O4 - HKLM..\Run: [SunJavaUpdateSched] C:\Program Files (x86)\Java\jre6\bin\jusched.exe (Sun Microsystems, Inc.)
O4 - HKLM..\Run: [TSMAgent] C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe (CyberLink Corp.)
O4 - HKLM..\Run: [TVAgent] C:\Program Files (x86)\Hewlett-Packard\Media\TV\TVAgent.exe (CyberLink Corp.)
O4 - HKLM..\Run: [UCam_Menu] C:\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe (CyberLink Corp.)
O4 - HKLM..\Run: [UpdateLBPShortCut] C:\Program Files (x86)\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe (CyberLink Corp.)
O4 - HKLM..\Run: [UpdateP2GoShortCut] C:\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe (CyberLink Corp.)
O4 - HKLM..\Run: [UpdatePDIRShortCut] C:\Program Files (x86)\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe (CyberLink Corp.)
O4 - HKLM..\Run: [UpdatePSTShortCut] C:\Program Files (x86)\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe (CyberLink Corp.)
O4 - HKLM..\Run: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe (Hewlett-Packard)
O4 - HKCU..\Run: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe (Hewlett-Packard Company)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: WallpaperStyle = 2
O9 - Extra Button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll (Microsoft Corporation)
O9 - Extra 'Tools' menuitem : S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll (Microsoft Corporation)
O9 - Extra Button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll (Hewlett-Packard Co.)
O10:64bit: - NameSpace_Catalog5\Catalog_Entries\000000000007 [] - C:\Windows\SysNative\wshbth.dll ()
O10 - NameSpace_Catalog5\Catalog_Entries\000000000007 [] - C:\Windows\SysWOW64\wshbth.dll (Microsoft Corporation)
O13 - gopher Prefix: missing
O13 - gopher Prefix: missing
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_13)
O16 - DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_13)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_13)
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} http://www.systemreq...sreqlab_srl.cab (System Requirements Lab Class)
O16 - DPF: {40F576AD-8680-4F9E-9490-99D069CD665F} http://srtest-cdn.sy...eqlabdetect.cab (Reg Error: Key error.)
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} http://upload.facebo...oUploader55.cab (Facebook Photo Uploader 5 Control)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_17)
O16 - DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_17)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_17)
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} http://games.bigfish...inematycoon.cab (TikGames Online Control)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.254
O18:64bit: - Protocol\Handler\ms-help {314111c7-a502-11d2-bbca-00c04f8ec294} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\ms-itss {0A9007C0-4076-11D3-8789-0000F8105754} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\symres {AA1061FE-6C41-421f-9344-69640C9732AB} - Reg Error: Key error. File not found
O18 - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)
O18 - Protocol\Handler\symres {AA1061FE-6C41-421f-9344-69640C9732AB} - C:\Program Files (x86)\Norton Internet Security\Engine\16.7.2.11\CoIEPlg.dll (Symantec Corporation)
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20:64bit: - Winlogon\Notify\igfxcui: DllName - Reg Error: Key error. - C:\Windows\SysNative\igfxdev.dll ()
O32 - HKLM CDRom: AutoRun - 1
O33 - MountPoints2\{1fa42b88-b872-11de-a21a-00235aaefd86}\Shell - "" = AutoRun
O33 - MountPoints2\{1fa42b88-b872-11de-a21a-00235aaefd86}\Shell\AutoRun\command - "" = G:\LaunchU3.exe -- File not found
O34 - HKLM BootExecute: (autocheck autochk *) - File not found
64bit: O35 - comfile [open] -- "%1" %* File not found
64bit: O35 - exefile [open] -- "%1" %* File not found
O35 - comfile [open] -- "%1" %*
O35 - exefile [open] -- "%1" %*

NetSvcs:64bit: Ias - C:\Windows\SysNative\ias [2008/01/20 22:06:38 | 00,000,000 | ---D | M]
NetSvcs:64bit: Irmon - C:\Windows\SysNative\irmon.dll ()
NetSvcs:64bit: Wmi - C:\Windows\SysNative\wmi.dll ()
NetSvcs: Ias - C:\Windows\SysWOW64\ias [2008/01/20 22:08:35 | 00,000,000 | ---D | M]
NetSvcs: Wmi - C:\Windows\SysWOW64\wmi.dll (Microsoft Corporation)
OTL cannot create restorepoints on Vista OSs!

========== Files/Folders - Created Within 14 Days ==========

[2009/12/27 15:28:26 | 00,000,000 | ---D | C] -- C:\Windows\ERDNT
[2009/12/27 15:27:05 | 00,000,000 | ---D | C] -- C:\Program Files (x86)\ERUNT
[2009/12/27 15:07:37 | 00,000,000 | ---D | C] -- C:\Users\Jessica\Documents\Unzipped
[2009/12/27 14:51:44 | 00,000,000 | ---D | C] -- C:\Users\Jessica\Desktop\GeeksToGo
[2009/12/26 23:38:58 | 00,000,000 | ---D | C] -- C:\Users\Jessica\Desktop\Notepad Documents
[2009/12/26 21:01:58 | 00,000,000 | ---D | C] -- C:\Users\Jessica\AppData\Roaming\Malwarebytes
[2009/12/26 21:01:52 | 00,038,224 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
[2009/12/26 21:01:50 | 00,000,000 | ---D | C] -- C:\ProgramData\Malwarebytes
[2009/12/26 21:01:49 | 00,000,000 | ---D | C] -- C:\Program Files (x86)\Malwarebytes' Anti-Malware
[2009/12/17 21:08:15 | 00,000,000 | ---D | C] -- C:\ProgramData\Spybot - Search & Destroy
[2009/12/17 21:08:15 | 00,000,000 | ---D | C] -- C:\Program Files (x86)\Spybot - Search & Destroy
[2009/12/17 21:04:09 | 00,000,000 | ---D | C] -- C:\ProgramData\{BC9FCCF7-E686-494B-8C9B-55C9A39A7CA9}

========== Files - Modified Within 14 Days ==========

[2009/12/27 16:15:23 | 00,000,422 | -H-- | M] () -- C:\Windows\tasks\User_Feed_Synchronization-{356F4823-E539-47CD-8ADB-B70E746A2CE3}.job
[2009/12/27 16:10:33 | 02,359,296 | -HS- | M] () -- C:\Users\Jessica\NTUSER.DAT
[2009/12/27 15:27:24 | 00,000,763 | ---- | M] () -- C:\Users\Jessica\Desktop\NTREGOPT.lnk
[2009/12/27 15:27:24 | 00,000,744 | ---- | M] () -- C:\Users\Jessica\Desktop\ERUNT.lnk
[2009/12/27 15:24:01 | 00,000,898 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2009/12/27 15:22:35 | 00,690,960 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2009/12/27 15:22:35 | 00,595,684 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2009/12/27 15:22:35 | 00,101,350 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2009/12/27 15:21:08 | 00,000,880 | ---- | M] () -- C:\Windows\tasks\Google Software Updater.job
[2009/12/27 15:17:16 | 00,003,216 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
[2009/12/27 15:17:15 | 00,003,216 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
[2009/12/27 15:17:05 | 00,000,006 | -H-- | M] () -- C:\Windows\tasks\SA.DAT
[2009/12/27 15:17:01 | 00,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2009/12/27 15:16:59 | 41,932,10368 | -HS- | M] () -- C:\hiberfil.sys
[2009/12/27 15:15:15 | 00,000,012 | ---- | M] () -- C:\Windows\bthservsdp.dat
[2009/12/27 15:15:11 | 00,524,288 | -HS- | M] () -- C:\Users\Jessica\NTUSER.DAT{c328fef1-6a85-11db-9fbd-cf3689cba3de}.TMContainer00000000000000000001.regtrans-ms
[2009/12/27 15:15:11 | 00,065,536 | -HS- | M] () -- C:\Users\Jessica\NTUSER.DAT{c328fef1-6a85-11db-9fbd-cf3689cba3de}.TM.blf
[2009/12/27 15:15:08 | 03,104,828 | -H-- | M] () -- C:\Users\Jessica\AppData\Local\IconCache.db
[2009/12/18 08:52:10 | 00,000,342 | ---- | M] () -- C:\Windows\tasks\HPCeeScheduleForJessica.job

========== Files Created - No Company Name ==========

[2009/12/27 15:27:24 | 00,000,763 | ---- | C] () -- C:\Users\Jessica\Desktop\NTREGOPT.lnk
[2009/12/27 15:27:24 | 00,000,744 | ---- | C] () -- C:\Users\Jessica\Desktop\ERUNT.lnk
[2009/12/26 21:01:49 | 00,022,104 | ---- | C] () -- C:\Windows\SysNative\drivers\mbam.sys
[2009/12/07 23:23:52 | 00,009,478 | ---- | C] () -- C:\Users\Jessica\AppData\Local\tmpABBY UNDER CHRISTMAS TREE 3_navi.JPG
[2009/12/07 23:23:51 | 01,120,672 | ---- | C] () -- C:\Users\Jessica\AppData\Local\tmpABBY UNDER CHRISTMAS TREE 3.JPG
[2009/12/04 10:22:03 | 00,000,000 | ---- | C] () -- C:\Users\Jessica\AppData\Roaming\wklnhst.dat
[2009/09/03 09:35:17 | 00,001,195 | ---- | C] () -- C:\ProgramData\hpzinstall.log
[2009/07/25 21:52:37 | 00,000,056 | -H-- | C] () -- C:\ProgramData\ezsidmv.dat
[2009/07/24 20:38:08 | 00,023,040 | ---- | C] () -- C:\Users\Jessica\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2009/07/23 19:20:15 | 00,000,000 | ---- | C] () -- C:\Users\Jessica\AppData\Local\QSwitch.txt
[2009/07/23 19:20:15 | 00,000,000 | ---- | C] () -- C:\Users\Jessica\AppData\Local\DSwitch.txt
[2009/07/23 19:20:15 | 00,000,000 | ---- | C] () -- C:\Users\Jessica\AppData\Local\AtStart.txt
[2009/07/23 19:20:08 | 00,184,123 | ---- | C] () -- C:\ProgramData\HPWALog.txt
[2009/06/28 10:44:36 | 00,000,032 | ---- | C] () -- C:\ProgramData\{051B9612-4D82-42AC-8C63-CD2DCEDC1CB3}.log
[2009/06/28 10:44:19 | 00,000,105 | ---- | C] () -- C:\ProgramData\{d36dd326-7280-11d8-97c8-000129760cbe}.log
[2009/06/28 10:44:11 | 00,000,032 | ---- | C] () -- C:\ProgramData\{9867824A-C86D-4A83-8F3C-E7A86BE0AFD3}.log
[2009/06/28 10:43:40 | 00,000,032 | ---- | C] () -- C:\ProgramData\{23F3DA62-2D9E-4A69-B8D5-BE8E9E148092}.log
[2009/06/28 10:43:18 | 00,000,032 | ---- | C] () -- C:\ProgramData\{4FC670EB-5F02-4B07-90DB-022B86BFEFD0}.log
[2009/06/01 01:03:07 | 00,000,109 | ---- | C] () -- C:\ProgramData\{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}.log
[2009/06/01 00:58:38 | 00,000,110 | ---- | C] () -- C:\ProgramData\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}.log
[2009/06/01 00:57:14 | 00,000,105 | ---- | C] () -- C:\ProgramData\{40BF1E83-20EB-11D8-97C5-0009C5020658}.log
[2009/06/01 00:56:10 | 00,000,107 | ---- | C] () -- C:\ProgramData\{C59C179C-668D-49A9-B6EA-0121CCFC1243}.log
[2008/01/20 21:50:05 | 00,060,124 | ---- | C] () -- C:\Windows\SysWow64\tcpmon.ini
[2008/01/20 21:49:49 | 00,368,640 | ---- | C] () -- C:\Windows\SysWow64\msjetoledb40.dll

========== LOP Check ==========

[2009/11/02 22:48:57 | 00,000,000 | ---D | M] -- C:\Users\Jessica\AppData\Roaming\Leadertech
[2009/12/04 10:22:03 | 00,000,000 | ---D | M] -- C:\Users\Jessica\AppData\Roaming\Template
[2009/12/27 15:15:13 | 00,030,942 | ---- | M] () -- C:\Windows\Tasks\SCHEDLGU.TXT
[2009/12/27 16:15:23 | 00,000,422 | -H-- | M] () -- C:\Windows\Tasks\User_Feed_Synchronization-{356F4823-E539-47CD-8ADB-B70E746A2CE3}.job

========== Purity Check ==========



========== Custom Scans ==========


< %SYSTEMDRIVE%\*.exe >


< MD5 for: AGP440.SYS >
[2008/01/20 21:46:51 | 00,064,568 | ---- | M] (Microsoft Corporation) MD5=F6F6793B7F17B550ECFDBD3B229173F7 -- C:\Windows\winsxs\amd64_machine.inf_31bf3856ad364e35_6.0.6001.18000_none_163188bf770e4ab0\AGP440.sys

< MD5 for: ATAPI.SYS >
[2008/01/20 21:46:50 | 00,022,584 | ---- | M] (Microsoft Corporation) MD5=1898FAE8E07D97F2F6C2D5326C633FAC -- C:\Windows\winsxs\amd64_mshdc.inf_31bf3856ad364e35_6.0.6001.18000_none_3956c39dd9e73fd2\atapi.sys
[2009/06/01 00:09:54 | 00,022,584 | ---- | M] (Microsoft Corporation) MD5=35137384FFB6FB4B4C3063CEB5DB34BE -- C:\Windows\winsxs\amd64_mshdc.inf_31bf3856ad364e35_6.0.6000.20847_none_37d5e5fef5f86cf7\atapi.sys
[2009/06/01 00:09:54 | 00,022,584 | ---- | M] (Microsoft Corporation) MD5=B388797CAAB36D523840347CC6A39B96 -- C:\Windows\winsxs\amd64_mshdc.inf_31bf3856ad364e35_6.0.6001.22193_none_398211faf34b271a\atapi.sys

< MD5 for: CNGAUDIT.DLL >
[2006/11/02 06:16:48 | 00,014,848 | ---- | M] (Microsoft Corporation) MD5=21322B1A2AD337C579F4A65EA0D25193 -- C:\Windows\winsxs\amd64_microsoft-windows-cngaudit-dll_31bf3856ad364e35_6.0.6000.16386_none_424bc4aceb06de1c\cngaudit.dll
[2006/11/02 04:46:03 | 00,011,776 | ---- | M] (Microsoft Corporation) MD5=7F15B4953378C8B5161D65C26D5FED4D -- C:\Windows\SysWOW64\cngaudit.dll
[2006/11/02 04:46:03 | 00,011,776 | ---- | M] (Microsoft Corporation) MD5=7F15B4953378C8B5161D65C26D5FED4D -- C:\Windows\SysWOW64\cngaudit.dll
[2006/11/02 04:46:03 | 00,011,776 | ---- | M] (Microsoft Corporation) MD5=7F15B4953378C8B5161D65C26D5FED4D -- C:\Windows\winsxs\x86_microsoft-windows-cngaudit-dll_31bf3856ad364e35_6.0.6000.16386_none_e62d292932a96ce6\cngaudit.dll

< MD5 for: EVENTLOG.DLL >
[2007/05/17 23:34:04 | 00,007,216 | ---- | M] () MD5=C2A279A458A06DE2C83D842AA042B5A8 -- C:\Program Files (x86)\CyberLink\PowerDirector\EventLog.dll

< MD5 for: IASTORV.SYS >
[2008/01/20 21:46:59 | 00,290,872 | ---- | M] (Intel Corporation) MD5=3E3BF3627D886736D0B4E90054F929F6 -- C:\Windows\winsxs\amd64_iastorv.inf_31bf3856ad364e35_6.0.6001.18000_none_0b2fedfc40256bc5\iaStorV.sys

< MD5 for: NETLOGON.DLL >
[2008/01/20 21:51:03 | 00,716,800 | ---- | M] (Microsoft Corporation) MD5=5D0A4891F8CD0E9E64FF57A6A34044F5 -- C:\Windows\winsxs\amd64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6001.18000_none_59d652c6f057598d\netlogon.dll
[2008/01/20 21:48:28 | 00,592,384 | ---- | M] (Microsoft Corporation) MD5=A8EFC0B6E75B789F7FD3BA5025D4E37F -- C:\Windows\SysWOW64\netlogon.dll
[2008/01/20 21:48:28 | 00,592,384 | ---- | M] (Microsoft Corporation) MD5=A8EFC0B6E75B789F7FD3BA5025D4E37F -- C:\Windows\SysWOW64\netlogon.dll
[2008/01/20 21:48:28 | 00,592,384 | ---- | M] (Microsoft Corporation) MD5=A8EFC0B6E75B789F7FD3BA5025D4E37F -- C:\Windows\winsxs\wow64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6001.18000_none_642afd1924b81b88\netlogon.dll

< MD5 for: NVSTOR.SYS >
[2008/01/20 21:46:54 | 00,054,328 | ---- | M] (NVIDIA Corporation) MD5=F7EA0FE82842D05EDA3EFDD376DBFDBA -- C:\Windows\winsxs\amd64_nvraid.inf_31bf3856ad364e35_6.0.6001.18000_none_95f95eab775c159d\nvstor.sys

< MD5 for: SCECLI.DLL >
[2008/01/20 21:50:28 | 00,177,152 | ---- | M] (Microsoft Corporation) MD5=28B84EB538F7E8A0FE8B9299D591E0B9 -- C:\Windows\SysWOW64\scecli.dll
[2008/01/20 21:50:28 | 00,177,152 | ---- | M] (Microsoft Corporation) MD5=28B84EB538F7E8A0FE8B9299D591E0B9 -- C:\Windows\SysWOW64\scecli.dll
[2008/01/20 21:50:28 | 00,177,152 | ---- | M] (Microsoft Corporation) MD5=28B84EB538F7E8A0FE8B9299D591E0B9 -- C:\Windows\winsxs\wow64_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6001.18000_none_9e812831c5d9a243\scecli.dll
[2008/01/20 21:49:49 | 00,235,520 | ---- | M] (Microsoft Corporation) MD5=35F1DD99F9903BC267C2AF16B09F9BF7 -- C:\Windows\winsxs\amd64_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6001.18000_none_942c7ddf9178e048\scecli.dll

< %systemroot%\*. /mp /s >
< End of report >



OTL log part 2 - Extras.txt

OTL Extras logfile created on: 12/27/2009 4:13:35 PM - Run 1
OTL by OldTimer - Version 3.1.20.1 Folder = C:\Users\Jessica\Desktop\GeeksToGo
64bit-Windows Vista Home Premium Edition Service Pack 1 (Version = 6.0.6001) - Type = NTWorkstation
Internet Explorer (Version = 7.0.6001.18000)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

4.00 Gb Total Physical Memory | 2.00 Gb Available Physical Memory | 59.00% Memory free
8.00 Gb Paging File | 6.00 Gb Available in Paging File | 78.00% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 286.41 Gb Total Space | 186.76 Gb Free Space | 65.21% Space Free | Partition Type: NTFS
Drive D: | 11.68 Gb Total Space | 1.90 Gb Free Space | 16.25% Space Free | Partition Type: NTFS
Drive E: | 7.39 Gb Total Space | 0.00 Gb Free Space | 0.00% Space Free | Partition Type: UDF
F: Drive not present or media not loaded
G: Drive not present or media not loaded
H: Drive not present or media not loaded
I: Drive not present or media not loaded

Computer Name: JESSICA-HPLAP
Current User Name: Jessica
Logged in as Administrator.

Current Boot Mode: Normal
Scan Mode: Current user
Include 64bit Scans
Company Name Whitelist: On
Skip Microsoft Files: On
File Age = 14 Days
Output = Standard
Quick Scan

========== Extra Registry (SafeList) ==========


========== File Associations ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.chm [@ = chm.file] -- "%SystemRoot%\hh.exe" %1

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.chm [@ = chm.file] -- "%SystemRoot%\hh.exe" %1
.cpl [@ = cplfile] -- C:\Windows\SysWow64\control.exe (Microsoft Corporation)

[HKEY_CURRENT_USER\SOFTWARE\Classes\<extension>]
.html [@ = FirefoxHTML] -- C:\Program Files (x86)\Firefox\firefox.exe (Mozilla Corporation)

========== Shell Spawning ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %* File not found
chm.file [open] -- "%SystemRoot%\hh.exe" %1 File not found
cmdfile [open] -- "%1" %* File not found
comfile [open] -- "%1" %* File not found
exefile [open] -- "%1" %* File not found
helpfile [open] -- Reg Error: Key error.
htmlfile [edit] -- "C:\Program Files (x86)\Microsoft Office\Office12\msohtmed.exe" %1 (Microsoft Corporation)
htmlfile [print] -- "C:\Program Files (x86)\Microsoft Office\Office12\msohtmed.exe" /p %1 (Microsoft Corporation)
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" ()
piffile [open] -- "%1" %* File not found
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1" File not found
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l ()
scrfile [open] -- "%1" /S File not found
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1 File not found
Directory [cmd] -- cmd.exe /s /k pushd "%V" ()
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Directory [OneNote.Open] -- C:\PROGRA~2\MICROS~2\Office12\ONENOTE.EXE "%L" (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /separate,/idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /separate,/e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
chm.file [open] -- "%SystemRoot%\hh.exe" %1
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htmlfile [edit] -- "C:\Program Files (x86)\Microsoft Office\Office12\msohtmed.exe" %1 (Microsoft Corporation)
htmlfile [print] -- "C:\Program Files (x86)\Microsoft Office\Office12\msohtmed.exe" /p %1 (Microsoft Corporation)
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l (Microsoft Corporation)
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Directory [OneNote.Open] -- C:\PROGRA~2\MICROS~2\Office12\ONENOTE.EXE "%L" (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /separate,/idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /separate,/e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0
"VistaSp1" = 9F 9E 16 8C DC 5B C8 01 [binary data]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"oobe_av" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall" = 0
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 0
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"EnableFirewall" = 0
"DisableNotifications" = 0

========== Authorized Applications List ==========


========== Vista Active Open Ports Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]

========== Vista Active Application Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{08807A40-D846-49C2-84E2-FEB6931FB9FF}" = protocol=6 | dir=in | app=c:\program files (x86)\microsoft office\office12\onenote.exe |
"{098EF478-E665-47D6-BF29-ABC411EFC7B2}" = protocol=17 | dir=in | app=c:\program files (x86)\microsoft games\zoo tycoon 2\zt.exe |
"{1006434C-FEB6-4C78-BBA7-C7984A95DC0C}" = dir=in | app=c:\program files (x86)\hewlett-packard\touchsmart\media\hptouchsmartvideo.exe |
"{16450A82-DF41-47C9-BB0E-9AED2803CEAD}" = dir=in | app=c:\program files (x86)\hewlett-packard\media\dvd\hptouchsmartphoto.exe |
"{3AA03790-4AE5-4CDF-9A90-12B6FE5A6B30}" = dir=in | app=c:\program files (x86)\hewlett-packard\touchsmart\media\tsmagent.exe |
"{49CD4892-168F-47A0-B4A7-BAA6BC89F263}" = dir=in | app=c:\program files (x86)\hewlett-packard\media\dvd\hptouchsmartmusic.exe |
"{4B5ED64C-C85D-45F8-AD2B-E1A320878118}" = protocol=6 | dir=in | app=c:\program files (x86)\microsoft games\zoo tycoon 2\zt.exe |
"{71F3BAA9-6918-40B7-8BDD-853636D513F6}" = dir=in | app=c:\program files (x86)\hewlett-packard\media\dvd\kernel\clml\clmlsvc.exe |
"{756017B6-A781-4B9A-8BF0-C10E85891FB7}" = dir=in | app=c:\program files (x86)\hewlett-packard\touchsmart\media\hptouchsmartphoto.exe |
"{81B42CD8-25E1-46F7-8E51-2A450FB738D2}" = dir=in | app=c:\program files (x86)\hewlett-packard\media\tv\qpservice.exe |
"{8A2A43DD-053A-4031-ABBF-F12CAE87CBFB}" = protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office12\onenote.exe |
"{91435544-EAA7-4D51-B286-15C492D59573}" = dir=in | app=c:\program files (x86)\hewlett-packard\touchsmart\media\hptouchsmartmusic.exe |
"{95AA56DB-E581-40BA-9362-043E922951E5}" = dir=in | app=c:\program files (x86)\hewlett-packard\media\tv\qp.exe |
"{982B6B9C-AE93-48CC-A9AD-A6241E669487}" = protocol=17 | dir=in | app=c:\program files (x86)\itunes\itunes.exe |
"{99119444-CFF6-499B-A6D6-E33BE4FFDEE4}" = dir=in | app=c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\clml\clmlsvc.exe |
"{9BBD525A-399A-4BF0-9CD3-9EDEA6508884}" = dir=in | app=c:\program files (x86)\hewlett-packard\media\dvd\hpdvdsmart.exe |
"{9F4AA5B8-8C01-4D5F-AC25-C2938E5A61AC}" = protocol=6 | dir=in | app=c:\program files (x86)\itunes\itunes.exe |
"{A4CF9E0E-B4DD-4EAA-ADE4-71B731D524D7}" = dir=in | app=c:\program files (x86)\hewlett-packard\media\dvd\hptouchsmartvideo.exe |
"{A6ACF740-1D11-42BF-84FC-2D64D1FAB11B}" = dir=in | app=c:\program files (x86)\cyberlink\powerdirector\pdr.exe |
"{AC4D5060-C31E-40A6-AD23-D0FD80194CAA}" = protocol=6 | dir=in | app=c:\program files (x86)\itunes\itunes.exe |
"{B82CD0B5-7A6E-4217-9A0D-4AA8795A4AC4}" = dir=in | app=c:\program files (x86)\skype\phone\skype.exe |
"{BEC0707A-9E93-4EA1-8370-5F6CC8114AF5}" = protocol=17 | dir=in | app=c:\program files (x86)\bonjour\mdnsresponder.exe |
"{C7AE22FF-593C-4DC8-BDB0-478089893BB0}" = protocol=17 | dir=in | app=c:\program files (x86)\itunes\itunes.exe |
"{C7F18378-9791-4A54-9989-C7D4F745F7B4}" = dir=in | app=c:\program files (x86)\hewlett-packard\media\dvd\tsmagent.exe |
"{D9E21C7C-0FFD-4696-BA67-2A9F29A05247}" = protocol=6 | dir=in | app=c:\program files (x86)\bonjour\mdnsresponder.exe |

========== HKEY_LOCAL_MACHINE Uninstall List ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{071c9b48-7c32-4621-a0ac-3f809523288f}" = Microsoft Visual C++ 2005 Redistributable (x64)
"{0BC595C4-F736-4EB4-A1C0-32C7E81800F0}" = HP MediaSmart SmartMenu
"{20B30DC1-E423-4939-B51D-05C58B0F9BBB}" = HP Photosmart All-In-One Driver Software 10.0 Rel .2
"{240FCE0B-F553-4ab3-9C7B-3CD082FCA117}" = NetDeviceManager64
"{26A24AE4-039D-4CA4-87B4-2F86416013FF}" = Java™ 6 Update 13 (64-bit)
"{2F97CE84-9C33-4631-821B-85EA371EA254}" = ProtectSmart Hard Drive Protection
"{3850334B-82B7-4875-BEFD-CB91F2527565}" = 64 Bit HP CIO Components Installer
"{4FFA2088-8317-3B14-93CD-4C699DB37843}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729
"{5759E649-E281-46C2-BB4B-50413623DCDF}" = iTunes
"{90120000-002A-0000-1000-0000000FF1CE}" = Microsoft Office Office 64-bit Components 2007
"{90120000-002A-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit MUI (English) 2007
"{90120000-0116-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
"{9EFC40E3-5F31-4F75-8445-286273F74D8E}" = Apple Mobile Device Support
"{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}" = Alps Touch Pad Driver
"{B6E3757B-5E77-3915-866A-CCFC4B8D194C}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{DAE239CE-EB9D-4EB3-B0D4-528D6BAA48FD}" = Bonjour
"{EE936C7A-EA40-31D5-9B65-8E3E089C3828}" = Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148
"703AB19C282B6ED3F1D3CE92F8DAA864B68A7C91" = ENE CIR Receiver Driver (12/30/2008 2.7.2.0)
"Agere Systems Soft Modem" = Agere Systems HDA Modem
"Broadcom 802.11b Network Adapter" = Broadcom 802.11 Wireless LAN Adapter
"HDMI" = Intel® Graphics Media Accelerator Driver
"HP Imaging Device Functions" = HP Imaging Device Functions 10.0
"HP Photosmart Essential" = HP Photosmart Essential 2.5
"HP Solution Center & Imaging Support Tools" = HP Solution Center 10.0
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{01FB4998-33C4-4431-85ED-079E3EEFE75D}" = HP MediaSmart Webcam
"{082702D5-5DD8-4600-BCE5-48B15174687F}" = HP Doc Viewer
"{0C34B801-6AEC-4667-B053-03A67E2D0415}" = Apple Application Support
"{0F7C2E47-089E-4d23-B9F7-39BE00100776}" = Toolbox
"{12A76360-388E-4B27-ABEB-D5FC5378DD2A}" = HPPhotoSmartPhotobookWebPack1
"{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}" = Microsoft Works
"{18669FF9-C8FE-407a-9F70-E674896B1DB4}" = GPBaseService
"{195F2C6C-A343-4b10-B1A4-3F00AB9E9DD9}" = Fax
"{1E99F5D7-4262-4C7C-9135-F066E7485811}" = System Requirements Lab
"{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}" = CyberLink DVD Suite
"{254C37AA-6B72-4300-84F6-98A82419187E}" = ActiveCheck component for HP Active Support Library
"{26604C7E-A313-4D12-867F-7C6E7820BE4C}" = JMicron Flash Media Controller Driver
"{26A24AE4-039D-4CA4-87B4-2F83216015FF}" = Java™ 6 Update 17
"{287ECFA4-719A-2143-A09B-D6A12DE54E40}" = Acrobat.com
"{34BFB099-07B2-4E95-A673-7362D60866A2}" = PSSWCORE
"{34D2AB40-150D-475D-AE32-BD23FB5EE355}" = HP Quick Launch Buttons
"{36FDBE6E-6684-462b-AE98-9A39A1B200CC}" = HPProductAssistant
"{3877C901-7B90-4727-A639-B6ED2DD59D43}" = ESU for Microsoft Vista
"{40BF1E83-20EB-11D8-97C5-0009C5020658}" = Power2Go
"{40C03514-89C3-41BA-0090-3B440256DB87}" = The Sims 2
"{462DED50-EC2E-4237-ABCF-B5C463C0EE51}" = HP Wireless Assistant
"{47F36D92-E58E-456D-B73C-3382737E4C42}" = HP Update
"{4A9849CA-E11C-4F24-8BB1-97C717A1C898}" = LightScribe System Software
"{4CACFCD9-F71B-413A-8DF5-1A6419D5CDC6}" = Cards_Calendar_OrderGift_DoMorePlugout
"{4FCC2636-CE26-4D08-9CFE-C052416AEE31}" = Microsoft Live Search Toolbar
"{52A69E11-7CEB-4a7d-9607-68BA4F39A89B}" = DeviceDiscovery
"{541DEAC0-5F3D-45E6-B7CB-94ECF3B96748}" = Skype web features
"{5ACE69F0-A3E8-44eb-88C1-0A841E700180}" = TrayApp
"{669D4A35-146B-4314-89F1-1AC3D7B88367}" = HPAsset component for HP Active Support Library
"{66E6CE0C-5A1E-430C-B40A-0C90FF1804A8}" = eSupportQFolder
"{67626E09-5366-4480-8F1E-93FADF50CA15}" = HP MediaSmart TV
"{687FEF8A-8597-40b4-832C-297EA3F35817}" = BufferChm
"{6956856F-B6B3-4BE0-BA0B-8F495BE32033}" = Apple Software Update
"{6B437F94-056F-4791-AF2C-0D10E2706AF0}" = PanoStandAlone
"{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable
"{732A3F80-008B-4350-BD58-EC5AE98707B8}" = HP Common Access Service Library
"{73A43E42-3658-4DD9-8551-FACDA3632538}" = HP Advisor
"{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
"{784BEA84-FA66-4B19-BB80-7B545F248AC6}" = HP Total Care Setup
"{80533B67-C407-485D-8B5D-63BB8ED9D878}" = Scan
"{8833FFB6-5B0C-4764-81AA-06DFEED9A476}" = Realtek 8101E/8168/8169 PCI/PCIe Adapters
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8A85DEAD-7C1F-4368-881C-72AC74CB2E91}" = UnloadSupport
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0016-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}_HOMESTUDENTR_{ABDDE972-355B-4AF1-89A8-DA50B7B5C045}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-040C-0000-0000000FF1CE}_HOMESTUDENTR_{F580DDD5-8D37-4998-968E-EBB76BB86787}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}_HOMESTUDENTR_{187308AB-5FA7-4F14-9AB9-D290383A10D9}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-0020-0409-0000-0000000FF1CE}" = Compatibility Pack for the 2007 Office system
"{90120000-002A-0000-1000-0000000FF1CE}_HOMESTUDENTR_{E64BA721-2310-4B55-BE5A-2925F9706192}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-002A-0409-1000-0000000FF1CE}_HOMESTUDENTR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007
"{90120000-00A1-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}_HOMESTUDENTR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0116-0409-1000-0000000FF1CE}_HOMESTUDENTR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{91120000-002F-0000-0000-0000000FF1CE}" = Microsoft Office Home and Student 2007
"{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{0B36C6D6-F5D8-4EAF-BF94-4376A230AD5B}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{917E1143-3C79-964E-2483-B10024C5064B}" = muvee Reveal
"{95120000-00AF-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint Viewer 2007 (English)
"{A07840FC-CE63-4CB8-8030-EF4B9805925A}" = HPPhotoSmartDiscLabel_PaperLabel
"{A0B9F8DF-C949-45ed-9808-7DC5C0C19C81}" = Status
"{A2BCA9F1-566C-4805-97D1-7FDC93386723}" = Adobe AIR
"{A429C2AE-EBF1-4F81-A221-1C115CAADDAD}" = QuickTime
"{A5AB9D5E-52E2-440e-A3ED-9512E253C81A}" = SolutionCenter
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{AB5D51AE-EBC3-438D-872C-705C7C2084B0}" = DeviceManagementQFolder
"{AC76BA86-7AD7-FFFF-7B44-A91000000001}" = Adobe Reader 9.1.3 MUI
"{ADFB9653-F44C-460C-BF58-189CC552DFFE}" = hpphotosmartdisclabelplugin
"{AE469025-08BA-4B2A-915D-CC7765132419}" = Default Manager
"{AF7FC1CA-79DF-43c3-90A3-33EFEB9294CE}" = AIO_Scan
"{B2EE25B9-5B00-4ACF-94F0-92433C28C39E}" = HP MediaSmart Music/Photo/Video
"{B4092C6D-E886-4CB2-BA68-FE5A88D31DE6}_is1" = Spybot - Search & Destroy
"{B4E91E95-A5BA-4E50-A465-DB7EFEB176E8}" = HPPhotoSmartDiscLabel_PrintOnDisc
"{B84739A3-F943-47E4-95D8-96381EF5AC48}" = HP Customer Experience Enhancements
"{b9be267c-e096-4cce-a4fd-f24eec004938}" = PS_AIO_02_ProductContext
"{BAD0FA60-09CF-4411-AE6A-C2844C8812FA}" = HP Photosmart Essential 2.5
"{BE9880CD-73A9-4EFD-83E5-4BB38D48E2BD}" = HP Smart Web Printing
"{C084BC61-E537-11DE-8616-005056806466}" = Google Earth
"{c4549405-195f-4450-8865-6be9dc5ad136}" = PS_AIO_02_Software_Min
"{C4CF43CE-94AE-498E-9EB1-C804E05CB3CA}" = HP User Guides 0125
"{C59C179C-668D-49A9-B6EA-0121CCFC1243}" = LabelPrint
"{c600ab3d-8b64-41df-bf36-b3d87ce0706b}" = C7200_Help
"{CB099890-1D5F-11D5-9EA9-0050BAE317E1}" = PowerDirector
"{CCB9B81A-167F-4832-B305-D2A0430840B3}" = WebReg
"{cd0b9359-b716-4fd0-8e0a-09b3e312e8a4}" = PS_AIO_02_Software
"{CD95F661-A5C4-44F5-A6AA-ECDD91C240BB}" = WinZip 14.0
"{CECEB0FF-5C45-4b50-9A00-C596E36D88F4}" = C7200
"{D103C4BA-F905-437A-8049-DB24763BBE36}" = Skype™ 4.1
"{D5D4BFD4-616C-4B0C-B28A-C84579CA3F2C}" = HP MediaSmart SlingPlayer
"{D99A8E3A-AE5A-4692-8B19-6F16D454E240}" = Destination Component
"{DCCAD079-F92C-44DA-B258-624FC6517A5A}" = HP MediaSmart DVD
"{DD3C88A0-C53C-41D0-A21B-6D021981D23E}" = HPPhotoSmartDiscLabelContent1
"{DF802C05-4660-418c-970C-B988ADB1D316}" = Microsoft Live Search Toolbar
"{E08DC77E-D09A-4e36-8067-D6DBBCC5F8DC}" = VideoToolkit01
"{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}" = IDT Audio
"{F42CD69D-E393-47c8-B2CD-B139C4ADA9A8}" = Copy
"{FF34837E-4ECB-4CDA-8E55-99BBAD70CEB6}" = HP Support Assistant
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 10 Plugin
"Audacity_is1" = Audacity 1.2.6
"ERUNT_is1" = ERUNT 1.1j
"Google Updater" = Google Updater
"HOMESTUDENTR" = Microsoft Office Home and Student 2007
"HP Smart Web Printing" = HP Smart Web Printing
"InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}" = HP MediaSmart Webcam
"InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}" = CyberLink DVD Suite
"InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}" = Power2Go
"InstallShield_{67626E09-5366-4480-8F1E-93FADF50CA15}" = HP MediaSmart TV
"InstallShield_{B2EE25B9-5B00-4ACF-94F0-92433C28C39E}" = HP MediaSmart Music/Photo/Video
"InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}" = LabelPrint
"InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}" = PowerDirector
"InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}" = HP MediaSmart DVD
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware
"Money2006b" = Microsoft Money 2006
"Mozilla Firefox (3.5.1)" = Mozilla Firefox (3.5.1)
"NIS" = Norton Internet Security
"SystemRequirementsLab" = System Requirements Lab
"Zoo Tycoon 2" = Zoo Tycoon 2

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 12/4/2009 11:20:31 AM | Computer Name = Jessica-HPLap | Source = Application Hang | ID = 1002
Description = The program iexplore.exe version 7.0.6001.18294 stopped interacting
with Windows and was closed. To see if more information about the problem is available,
check the problem history in the Problem Reports and Solutions control panel. Process
ID: bec Start Time: 01ca74ee73d1dd3e Termination Time: 0

Error - 12/5/2009 10:01:12 PM | Computer Name = Jessica-HPLap | Source = Application Error | ID = 1000
Description = Faulting application svchost.exe_HPSLPSVC, version 6.0.6001.18000,
time stamp 0x47919291, faulting module hpslpsvc64.dll, version 100.0.170.0, time
stamp 0x4712d157, exception code 0xc0000005, fault offset 0x0000000000067fb1, process
id 0x7a0, application start time 0x01ca74ee4ac4869e.

Error - 12/6/2009 12:26:35 PM | Computer Name = Jessica-HPLap | Source = Application Error | ID = 1000
Description = Faulting application svchost.exe_HPSLPSVC, version 6.0.6001.18000,
time stamp 0x47919291, faulting module ntdll.dll, version 6.0.6001.18000, time
stamp 0x4791adec, exception code 0xc0000374, fault offset 0x00000000000a6e97, process
id 0x3c88, application start time 0x01ca761811e2a840.

Error - 12/6/2009 10:57:25 PM | Computer Name = Jessica-HPLap | Source = Application Hang | ID = 1002
Description = The program iexplore.exe version 7.0.6001.18294 stopped interacting
with Windows and was closed. To see if more information about the problem is available,
check the problem history in the Problem Reports and Solutions control panel. Process
ID: 1b90 Start Time: 01ca7531f5f4462e Termination Time: 0

Error - 12/7/2009 12:00:23 PM | Computer Name = Jessica-HPLap | Source = Application Error | ID = 1000
Description = Faulting application svchost.exe_HPSLPSVC, version 6.0.6001.18000,
time stamp 0x47919291, faulting module hpslpsvc64.dll, version 100.0.170.0, time
stamp 0x4712d157, exception code 0xc0000005, fault offset 0x0000000000067fb1, process
id 0x56b8, application start time 0x01ca7690e527cf00.

Error - 12/7/2009 8:12:53 PM | Computer Name = Jessica-HPLap | Source = Application Error | ID = 1000
Description = Faulting application svchost.exe_HPSLPSVC, version 6.0.6001.18000,
time stamp 0x47919291, faulting module ntdll.dll, version 6.0.6001.18000, time
stamp 0x4791adec, exception code 0xc0000374, fault offset 0x00000000000a6e97, process
id 0x5b18, application start time 0x01ca775666ae4430.

Error - 12/9/2009 9:26:02 PM | Computer Name = Jessica-HPLap | Source = Application Error | ID = 1000
Description = Faulting application svchost.exe_HPSLPSVC, version 6.0.6001.18000,
time stamp 0x47919291, faulting module hpslpsvc64.dll, version 100.0.170.0, time
stamp 0x4712d157, exception code 0xc0000005, fault offset 0x0000000000067fb1, process
id 0x8d5c, application start time 0x01ca779b33c49d40.

Error - 12/11/2009 1:42:02 AM | Computer Name = Jessica-HPLap | Source = Application Error | ID = 1000
Description = Faulting application iexplore.exe, version 7.0.6001.18294, time stamp
0x4a6199f8, faulting module Flash10b.ocx, version 10.0.22.87, time stamp 0x4987a6c3,
exception code 0xc0000005, fault offset 0x0017fbd8, process id 0x2d70, application
start time 0x01ca78712c5bc610.

Error - 12/17/2009 2:05:18 AM | Computer Name = Jessica-HPLap | Source = Application Hang | ID = 1002
Description = The program HPTCS.exe version 1.2.2854.2975 stopped interacting with
Windows and was closed. To see if more information about the problem is available,
check the problem history in the Problem Reports and Solutions control panel. Process
ID: 162d4 Start Time: 01ca7ede42f2fa60 Termination Time: 118

Error - 12/17/2009 10:01:33 PM | Computer Name = Jessica-HPLap | Source = MsiInstaller | ID = 11935
Description =

[ System Events ]
Error - 12/17/2009 10:33:11 PM | Computer Name = Jessica-HPLap | Source = HTTP | ID = 15016
Description =

Error - 12/17/2009 10:35:02 PM | Computer Name = Jessica-HPLap | Source = Service Control Manager | ID = 7022
Description =

Error - 12/17/2009 10:37:35 PM | Computer Name = Jessica-HPLap | Source = PlugPlayManager | ID = 12
Description = The device 'JMB38X SD/MMC Host Controller' (PCI\VEN_197B&DEV_2382&SUBSYS_30F7103C&REV_00\4&37ba8cc&0&00E4)
disappeared from the system without first being prepared for removal.

Error - 12/17/2009 10:37:35 PM | Computer Name = Jessica-HPLap | Source = PlugPlayManager | ID = 12
Description = The device 'JMB38X SD Host Controller' (PCI\VEN_197B&DEV_2381&SUBSYS_30F7103C&REV_00\4&37ba8cc&0&02E4)
disappeared from the system without first being prepared for removal.

Error - 12/17/2009 10:37:35 PM | Computer Name = Jessica-HPLap | Source = PlugPlayManager | ID = 12
Description = The device 'JMB38X MS Host Controller' (PCI\VEN_197B&DEV_2383&SUBSYS_30F7103C&REV_00\4&37ba8cc&0&03E4)
disappeared from the system without first being prepared for removal.

Error - 12/17/2009 10:37:35 PM | Computer Name = Jessica-HPLap | Source = PlugPlayManager | ID = 12
Description = The device 'JMB38X xD Host Controller' (PCI\VEN_197B&DEV_2384&SUBSYS_30F7103C&REV_00\4&37ba8cc&0&04E4)
disappeared from the system without first being prepared for removal.

Error - 12/18/2009 9:39:42 AM | Computer Name = Jessica-HPLap | Source = Ntfs | ID = 262281
Description = The default transaction resource manager on volume \Device\HarddiskVolumeShadowCopy27
encountered a non-retryable error and could not start. The data contains the error
code.

Error - 12/18/2009 9:39:42 AM | Computer Name = Jessica-HPLap | Source = Ntfs | ID = 262199
Description = The file system structure on the disk is corrupt and unusable. Please
run the chkdsk utility on the volume \Device\HarddiskVolumeShadowCopy27.

Error - 12/18/2009 9:42:25 AM | Computer Name = Jessica-HPLap | Source = Service Control Manager | ID = 7034
Description =

Error - 12/18/2009 10:24:18 AM | Computer Name = Jessica-HPLap | Source = bowser | ID = 8003
Description =


< End of report >




Thanks for any help in advance! :)
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#2
EMDF

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Was this topic by any chance missed? It's been ten days and I usually get a response by now. :)

edit: Just now found out I'm supposed to make a thread in The Waiting Room after three days. Let's see how that goes.

Also, is the computer safe as far as online banking or shopping goes? My sister's been very patient waiting, and I'd hate to keep her waiting more than she needs to.

Edited by EMDF, 12 January 2010 - 11:37 AM.

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#3
jwang01

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Hello EMDF and and welcome to Geeks To Go. :)

I am jwang01 and I will be assisting you with your issue.


Sorry for the delay. This forum can get quite busy.


When we get to working on your computer you may want to print out or save my respones in notepad because there may be times were you will not be able to access them here.

Also, please don't attach your logs unless asked, as they can make them hard to read. Just post them as a reply.


Let get a fresh OTL log as the logs you posted are pretty old.



Please open up OTL and hit the Quick Scan button and post the log it produces in your next reply.

Edited by jwang01, 13 January 2010 - 09:27 PM.

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#4
EMDF

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Hello there.

Sorry for my delay in posting. My sister has the computer at her apartment now, and I don't have access to it, so I emailed her the instructions you gave a few days ago. I told her yesterday about the email I sent, but I don't think she's read it yet. I'll post again when I hear back form her.
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#5
jwang01

jwang01

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Hello,


OK, sounds good. :)
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#6
EMDF

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Here's the logs:


OTL logfile created on: 1/17/2010 9:58:34 AM - Run 2
OTL by OldTimer - Version 3.1.20.1 Folder = C:\Users\Jessica\Desktop\GeeksToGo
64bit-Windows Vista Home Premium Edition Service Pack 1 (Version = 6.0.6001) - Type = NTWorkstation
Internet Explorer (Version = 7.0.6001.18000)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

4.00 Gb Total Physical Memory | 2.00 Gb Available Physical Memory | 57.00% Memory free
8.00 Gb Paging File | 6.00 Gb Available in Paging File | 77.00% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 286.41 Gb Total Space | 185.52 Gb Free Space | 64.78% Space Free | Partition Type: NTFS
Drive D: | 11.68 Gb Total Space | 1.90 Gb Free Space | 16.25% Space Free | Partition Type: NTFS
Drive E: | 264.96 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS
F: Drive not present or media not loaded
G: Drive not present or media not loaded
H: Drive not present or media not loaded
I: Drive not present or media not loaded

Computer Name: JESSICA-HPLAP
Current User Name: Jessica
Logged in as Administrator.

Current Boot Mode: Normal
Scan Mode: Current user
Include 64bit Scans
Company Name Whitelist: On
Skip Microsoft Files: On
File Age = 14 Days
Output = Standard
Quick Scan

========== Processes (SafeList) ==========

PRC - [2009/12/27 14:54:47 | 00,513,536 | ---- | M] (OldTimer Tools) -- C:\Users\Jessica\Desktop\GeeksToGo\OTL.exe
PRC - [2009/09/21 15:36:12 | 00,305,440 | ---- | M] (Apple Inc.) -- C:\Program Files (x86)\iTunes\iTunesHelper.exe
PRC - [2009/08/22 02:21:19 | 00,117,640 | R--- | M] (Symantec Corporation) -- C:\Program Files (x86)\Norton Internet Security\Engine\16.7.2.11\ccSvcHst.exe
PRC - [2009/07/09 11:22:18 | 00,144,712 | ---- | M] (Apple Inc.) -- C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
PRC - [2009/03/09 19:54:12 | 00,365,952 | ---- | M] () -- C:\Program Files (x86)\SMINST\BLService.exe
PRC - [2009/02/26 19:27:34 | 00,627,768 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\Shared\HpqToaster.exe
PRC - [2009/02/25 20:53:16 | 01,148,200 | ---- | M] (CyberLink Corp.) -- C:\Program Files (x86)\Hewlett-Packard\Media\DVD\DVDAgent.exe
PRC - [2009/02/24 18:58:00 | 00,203,872 | ---- | M] (CyberLink Corp.) -- C:\Program Files (x86)\Hewlett-Packard\Media\TV\TVAgent.exe
PRC - [2009/02/24 17:04:52 | 00,116,104 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVSched.exe
PRC - [2009/02/17 15:30:34 | 00,206,392 | ---- | M] ( Hewlett-Packard Development Company, L.P.) -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
PRC - [2009/02/13 14:11:22 | 01,328,424 | ---- | M] (CyberLink Corp.) -- C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe
PRC - [2009/02/13 14:09:36 | 00,185,640 | ---- | M] (CyberLink) -- C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe
PRC - [2009/02/12 12:32:42 | 00,228,408 | ---- | M] (Hewlett-Packard Development Company, L.P.) -- C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
PRC - [2009/02/06 18:03:24 | 00,224,616 | ---- | M] (Microsoft Corp.) -- C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe
PRC - [2009/02/04 17:57:06 | 00,296,320 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVCapSvc.exe
PRC - [2009/01/28 00:37:24 | 00,073,728 | ---- | M] (Hewlett-Packard Company) -- C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
PRC - [2009/01/28 00:30:20 | 02,387,968 | ---- | M] (Hewlett-Packard Company) -- C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
PRC - [2009/01/21 05:47:38 | 00,247,152 | ---- | M] () -- C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
PRC - [2008/12/12 10:17:38 | 00,238,888 | ---- | M] (Apple Inc.) -- C:\Program Files (x86)\Bonjour\mDNSResponder.exe
PRC - [2008/12/04 19:05:16 | 00,222,512 | ---- | M] (Hewlett-Packard Development Company, L.P.) -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
PRC - [2008/10/15 16:55:10 | 00,116,016 | ---- | M] (Hewlett-Packard Co.) -- C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
PRC - [2008/01/20 21:50:38 | 00,299,520 | ---- | M] (Microsoft Corporation) -- C:\Program Files (x86)\Internet Explorer\ieuser.exe
PRC - [2007/11/02 19:12:50 | 00,262,144 | ---- | M] (Hewlett-Packard) -- C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
PRC - [2007/11/02 17:44:16 | 00,610,304 | ---- | M] (Hewlett-Packard Co.) -- C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
PRC - [2007/10/19 19:46:08 | 00,184,320 | ---- | M] (Hewlett-Packard Co.) -- C:\Program Files (x86)\HP\Digital Imaging\bin\hpqste08.exe
PRC - [2007/10/14 20:17:32 | 00,049,152 | ---- | M] (Hewlett-Packard) -- C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
PRC - [2007/10/14 19:38:52 | 00,214,360 | ---- | M] (Hewlett-Packard Co.) -- C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe


========== Modules (SafeList) ==========

MOD - [2009/12/27 14:54:47 | 00,513,536 | ---- | M] (OldTimer Tools) -- C:\Users\Jessica\Desktop\GeeksToGo\OTL.exe
MOD - [2008/01/20 21:48:06 | 01,684,480 | ---- | M] (Microsoft Corporation) -- C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6001.18000_none_5cdbaa5a083979cc\comctl32.dll


========== Win32 Services (SafeList) ==========

SRV:64bit: - [2009/06/01 00:01:32 | 00,053,760 | ---- | M] () [Auto | Running] -- C:\Windows\SysNative\bthserv.dll -- (BthServ)
SRV:64bit: - [2009/01/28 08:15:24 | 00,290,304 | ---- | M] () [Auto | Running] -- C:\Windows\SysNative\DriverStore\FileRepository\stwrt64.inf_7477fb4c\STacSV64.exe -- (STacSV)
SRV:64bit: - [2008/11/17 14:22:44 | 00,088,576 | ---- | M] () [Auto | Running] -- C:\Windows\SysNative\DriverStore\FileRepository\stwrt64.inf_7477fb4c\AESTSr64.exe -- (AESTFilters)
SRV:64bit: - [2008/08/26 09:02:20 | 00,016,896 | ---- | M] (Agere Systems) [Auto | Running] -- C:\Program Files\LSI SoftModem\agr64svc.exe -- (AgereModemAudio)
SRV:64bit: - [2008/03/18 18:25:40 | 00,023,040 | ---- | M] () [Auto | Running] -- C:\Windows\SysNative\Hpservice.exe -- (hpsrv)
SRV:64bit: - [2008/01/20 21:47:32 | 00,383,544 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV - [2009/09/21 15:36:16 | 00,660,256 | ---- | M] (Apple Inc.) [On_Demand | Running] -- C:\Program Files (x86)\iPod\bin\iPodService.exe -- (iPod Service)
SRV - [2009/08/22 02:21:19 | 00,117,640 | R--- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files (x86)\Norton Internet Security\Engine\16.7.2.11\ccSvcHst.exe -- (Norton Internet Security)
SRV - [2009/07/25 22:12:47 | 00,133,104 | ---- | M] (Google Inc.) [Auto | Stopped] -- C:\Program Files (x86)\Google\Update\GoogleUpdate.exe -- (gupdate1ca0d9ef9c58de0) Google Update Service (gupdate1ca0d9ef9c58de0)
SRV - [2009/07/25 22:12:08 | 00,190,448 | ---- | M] (Google) [Auto | Stopped] -- C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe -- (gusvc)
SRV - [2009/07/09 11:22:18 | 00,144,712 | ---- | M] (Apple Inc.) [Auto | Running] -- C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe -- (Apple Mobile Device)
SRV - [2009/04/17 18:44:24 | 00,112,128 | ---- | M] (Hewlett-Packard) [Auto | Running] -- C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe -- (HP Health Check Service)
SRV - [2009/03/09 19:54:12 | 00,365,952 | ---- | M] () [Auto | Running] -- C:\Program Files (x86)\SMINST\BLService.exe -- (Recovery Service for Windows)
SRV - [2009/02/24 17:04:52 | 00,116,104 | ---- | M] () [Auto | Running] -- C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVSched.exe -- (TVSched) TV Task Scheduler (TVTS)
SRV - [2009/02/12 12:32:42 | 00,228,408 | ---- | M] (Hewlett-Packard Development Company, L.P.) [On_Demand | Running] -- C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe -- (hpqwmiex)
SRV - [2009/02/04 17:57:06 | 00,296,320 | ---- | M] () [Auto | Running] -- C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVCapSvc.exe -- (TVCapSvc) TV Background Capture Service (TVBCS)
SRV - [2009/01/28 00:37:24 | 00,073,728 | ---- | M] (Hewlett-Packard Company) [Auto | Running] -- C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe -- (LightScribeService)
SRV - [2009/01/21 05:47:38 | 00,247,152 | ---- | M] () [Auto | Running] -- C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe -- (RichVideo) Cyberlink RichVideo Service(CRVS)
SRV - [2008/12/12 10:17:38 | 00,238,888 | ---- | M] (Apple Inc.) [Auto | Running] -- C:\Program Files (x86)\Bonjour\mDNSResponder.exe -- (Bonjour Service)
SRV - [2008/12/04 19:05:16 | 00,222,512 | ---- | M] (Hewlett-Packard Development Company, L.P.) [On_Demand | Running] -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe -- (Com4QLBEx)
SRV - [2008/07/27 13:01:49 | 00,093,184 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_64)
SRV - [2007/11/06 20:16:54 | 00,217,088 | ---- | M] (Hewlett-Packard Co.) [On_Demand | Running] -- C:\Program Files (x86)\HP\Digital Imaging\bin\hpqcxs08.dll -- (hpqcxs08)
SRV - [2007/11/06 20:16:54 | 00,139,264 | ---- | M] (Hewlett-Packard Co.) [Auto | Running] -- C:\Program Files (x86)\HP\Digital Imaging\bin\hpqddsvc.dll -- (hpqddsvc)
SRV - [2007/10/14 20:15:16 | 00,963,072 | ---- | M] (Hewlett-Packard Co.) [Auto | Running] -- C:\Program Files (x86)\HP\Digital Imaging\bin\HPSLPSVC64.DLL -- (HPSLPSVC)
SRV - [2006/11/02 08:34:14 | 00,000,000 | ---D | M] [Unknown | Stopped] -- C:\Windows\SysWOW64\Msdtc -- (MSDTC)
SRV - [2006/11/02 01:35:15 | 00,060,994 | ---- | M] () [On_Demand | Stopped] -- C:\Windows\SysWOW64\wbem\vds.mof -- (vds)
SRV - [2006/11/02 01:35:15 | 00,055,846 | ---- | M] () [On_Demand | Stopped] -- C:\Windows\SysWOW64\wbem\vss.mof -- (VSS)
SRV - [2004/10/22 05:24:18 | 00,073,728 | ---- | M] (Macrovision Corporation) [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe -- (IDriverT)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.h...a...ion&pf=cnnb
IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = %SystemRoot%\system32\blank.htm
IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.h...a...ion&pf=cnnb
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.h...a...ion&pf=cnnb
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = %SystemRoot%\system32\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.h...a...ion&pf=cnnb

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.h...a...ion&pf=cnnb
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,StartPageCache = 1
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

========== FireFox ==========

FF - prefs.js..browser.startup.homepage: "www.yahoo.com"
FF - prefs.js..extensions.enabledItems: {B13721C7-F507-4982-B2E5-502A71474FED}:3.3.0.3789

FF - HKLM\software\mozilla\Firefox\Extensions\\[email protected]: C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn2 [2009/06/01 01:24:54 | 00,000,000 | ---D | M]
FF - HKLM\software\mozilla\Mozilla Firefox 3.5.1\extensions\\Components: C:\Program Files (x86)\Firefox\components [2009/10/13 08:39:38 | 00,000,000 | ---D | M]
FF - HKLM\software\mozilla\Mozilla Firefox 3.5.1\extensions\\Plugins: C:\Program Files (x86)\Firefox\plugins [2009/10/13 08:39:38 | 00,000,000 | ---D | M]

[2009/07/23 21:44:19 | 00,000,000 | ---D | M] -- C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions
[2009/12/26 23:06:20 | 00,000,000 | ---D | M] -- C:\Users\Jessica\AppData\Roaming\Mozilla\Firefox\Profiles\gr9tysu2.default\extensions

O1 HOSTS File: (761 bytes) - C:\Windows\SysNative\drivers\etc\Hosts
O1 - Hosts: 127.0.0.1 localhost
O1 - Hosts: ::1 localhost
O2:64bit: - BHO: (Java™ Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll (Sun Microsystems, Inc.)
O2 - BHO: (Adobe PDF Link Helper) - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll (Adobe Systems Incorporated)
O2 - BHO: (Symantec NCO BHO) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\16.7.2.11\CoIEPlg.dll (Symantec Corporation)
O2 - BHO: (Symantec Intrusion Prevention) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\16.7.2.11\IPSBHO.dll (Symantec Corporation)
O2 - BHO: (Google Toolbar Notifier BHO) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll (Google Inc.)
O2 - BHO: (Microsoft Live Search Toolbar Helper) - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0552.0\msneshellx.dll (Microsoft Corp.)
O2 - BHO: (Java™ Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll (Sun Microsystems, Inc.)
O2 - BHO: (HP Smart BHO Class) - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll (Hewlett-Packard Co.)
O3 - HKLM\..\Toolbar: (Microsoft Live Search Toolbar) - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0552.0\msneshellx.dll (Microsoft Corp.)
O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\16.7.2.11\CoIEPlg.dll (Symantec Corporation)
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\16.7.2.11\CoIEPlg.dll (Symantec Corporation)
O4:64bit: - HKLM..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe (Alps Electric Co., Ltd.)
O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe ()
O4:64bit: - HKLM..\Run: [IgfxTray] C:\Windows\SysNative\igfxtray.exe ()
O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe ()
O4:64bit: - HKLM..\Run: [SmartMenu] C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe (Hewlett-Packard)
O4:64bit: - HKLM..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre6\bin\jusched.exe (Sun Microsystems, Inc.)
O4:64bit: - HKLM..\Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe (IDT, Inc.)
O4:64bit: - HKLM..\Run: [Windows Defender] C:\Program Files\Windows Defender\MSASCui.exe (Microsoft Corporation)
O4 - HKLM..\Run: [Adobe Reader Speed Launcher] C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe (Adobe Systems Incorporated)
O4 - HKLM..\Run: [CLMLServer for HP TouchSmart] C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe (CyberLink)
O4 - HKLM..\Run: [DVDAgent] C:\Program Files (x86)\Hewlett-Packard\Media\DVD\DVDAgent.exe (CyberLink Corp.)
O4 - HKLM..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe (Hewlett-Packard)
O4 - HKLM..\Run: [hpqSRMon] C:\Program Files (x86)\HP\Digital Imaging\bin\HpqSRmon.exe (Hewlett-Packard)
O4 - HKLM..\Run: [iTunesHelper] C:\Program Files (x86)\iTunes\iTunesHelper.exe (Apple Inc.)
O4 - HKLM..\Run: [Microsoft Default Manager] c:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe (Microsoft Corp.)
O4 - HKLM..\Run: [QlbCtrl.exe] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe ( Hewlett-Packard Development Company, L.P.)
O4 - HKLM..\Run: [QuickTime Task] C:\Program Files (x86)\QuickTime\QTTask.exe (Apple Inc.)
O4 - HKLM..\Run: [SunJavaUpdateSched] C:\Program Files (x86)\Java\jre6\bin\jusched.exe (Sun Microsystems, Inc.)
O4 - HKLM..\Run: [TSMAgent] C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe (CyberLink Corp.)
O4 - HKLM..\Run: [TVAgent] C:\Program Files (x86)\Hewlett-Packard\Media\TV\TVAgent.exe (CyberLink Corp.)
O4 - HKLM..\Run: [UCam_Menu] C:\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe (CyberLink Corp.)
O4 - HKLM..\Run: [UpdateLBPShortCut] C:\Program Files (x86)\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe (CyberLink Corp.)
O4 - HKLM..\Run: [UpdateP2GoShortCut] C:\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe (CyberLink Corp.)
O4 - HKLM..\Run: [UpdatePDIRShortCut] C:\Program Files (x86)\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe (CyberLink Corp.)
O4 - HKLM..\Run: [UpdatePSTShortCut] C:\Program Files (x86)\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe (CyberLink Corp.)
O4 - HKLM..\Run: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe (Hewlett-Packard)
O4 - HKCU..\Run: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe (Hewlett-Packard Company)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: WallpaperStyle = 2
O9 - Extra Button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll (Microsoft Corporation)
O9 - Extra 'Tools' menuitem : S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll (Microsoft Corporation)
O9 - Extra Button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll (Hewlett-Packard Co.)
O10:64bit: - NameSpace_Catalog5\Catalog_Entries\000000000007 [] - C:\Windows\SysNative\wshbth.dll ()
O10 - NameSpace_Catalog5\Catalog_Entries\000000000007 [] - C:\Windows\SysWOW64\wshbth.dll (Microsoft Corporation)
O13 - gopher Prefix: missing
O13 - gopher Prefix: missing
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_13)
O16 - DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_13)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_13)
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} http://www.systemreq...sreqlab_srl.cab (System Requirements Lab Class)
O16 - DPF: {40F576AD-8680-4F9E-9490-99D069CD665F} http://srtest-cdn.sy...eqlabdetect.cab (Reg Error: Key error.)
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} http://upload.facebo...oUploader55.cab (Facebook Photo Uploader 5 Control)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_17)
O16 - DPF: {A8BC5EDF-FB4E-4453-B759-4AF3281FDE02} https://s2.ebridge-s...ridgeViewer.CAB (eBridge.Viewer)
O16 - DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_17)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_17)
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} http://games.bigfish...inematycoon.cab (TikGames Online Control)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.1
O18:64bit: - Protocol\Handler\ms-help {314111c7-a502-11d2-bbca-00c04f8ec294} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\ms-itss {0A9007C0-4076-11D3-8789-0000F8105754} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\symres {AA1061FE-6C41-421f-9344-69640C9732AB} - Reg Error: Key error. File not found
O18 - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)
O18 - Protocol\Handler\symres {AA1061FE-6C41-421f-9344-69640C9732AB} - C:\Program Files (x86)\Norton Internet Security\Engine\16.7.2.11\CoIEPlg.dll (Symantec Corporation)
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20:64bit: - Winlogon\Notify\igfxcui: DllName - Reg Error: Key error. - C:\Windows\SysNative\igfxdev.dll ()
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2008/12/15 15:57:28 | 00,000,000 | ---D | M] - E:\Autoplay -- [ CDFS ]
O32 - AutoRun File - [2008/12/03 14:13:11 | 00,001,205 | R--- | M] () - E:\autorun.inf -- [ CDFS ]
O33 - MountPoints2\{1fa42b88-b872-11de-a21a-00235aaefd86}\Shell - "" = AutoRun
O33 - MountPoints2\{1fa42b88-b872-11de-a21a-00235aaefd86}\Shell\AutoRun\command - "" = F:\LaunchU3.exe -- File not found
O33 - MountPoints2\{9990ce5d-7820-11de-8d01-806e6f6e6963}\Shell - "" = AutoRun
O33 - MountPoints2\{9990ce5d-7820-11de-8d01-806e6f6e6963}\Shell\AutoRun\command - "" = E:\setup.exe -- [2008/09/26 10:37:54 | 00,732,776 | R--- | M] (SPSS Inc)
O34 - HKLM BootExecute: (autocheck autochk *) - File not found
64bit: O35 - comfile [open] -- "%1" %* File not found
64bit: O35 - exefile [open] -- "%1" %* File not found
O35 - comfile [open] -- "%1" %*
O35 - exefile [open] -- "%1" %*

========== Files/Folders - Created Within 14 Days ==========

[2010/01/14 23:23:44 | 00,000,000 | ---D | C] -- C:\Users\Jessica\Documents\SPSSInc
[2010/01/14 23:16:54 | 00,000,000 | ---D | C] -- C:\Users\Jessica\Documents\SafeNet Sentinel
[2010/01/14 23:16:52 | 00,000,000 | ---D | C] -- C:\Users\Jessica\.spss
[2010/01/14 23:16:18 | 00,000,000 | ---D | C] -- C:\ProgramData\SafeNet Sentinel
[2010/01/14 23:15:11 | 00,000,000 | ---D | C] -- C:\ProgramData\SPSS
[2010/01/14 23:15:04 | 00,000,000 | ---D | C] -- C:\Program Files (x86)\Common Files\SPSS
[2010/01/14 23:12:28 | 00,000,000 | ---D | C] -- C:\Program Files (x86)\SPSSInc
[2010/01/12 18:54:03 | 00,000,000 | ---D | C] -- C:\Program Files (x86)\Citrix
[2010/01/12 18:53:20 | 00,000,000 | ---D | C] -- C:\Users\Jessica\AppData\Local\Deployment
[2010/01/12 18:53:20 | 00,000,000 | ---D | C] -- C:\Users\Jessica\AppData\Local\Apps

========== Files - Modified Within 14 Days ==========

[2010/01/17 10:00:10 | 00,000,422 | -H-- | M] () -- C:\Windows\tasks\User_Feed_Synchronization-{356F4823-E539-47CD-8ADB-B70E746A2CE3}.job
[2010/01/17 09:58:34 | 02,359,296 | -HS- | M] () -- C:\Users\Jessica\NTUSER.DAT
[2010/01/17 09:46:12 | 00,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2010/01/17 00:24:00 | 00,000,898 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2010/01/16 23:26:55 | 00,003,216 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
[2010/01/16 23:26:55 | 00,003,216 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
[2010/01/14 23:12:04 | 00,001,025 | ---- | M] () -- C:\Windows\SysWow64\sysprs7.tgz
[2010/01/14 23:12:04 | 00,001,025 | ---- | M] () -- C:\Windows\SysWow64\sysprs7.dll
[2010/01/14 23:12:04 | 00,000,219 | ---- | M] () -- C:\Windows\SysWow64\lsprst7.tgz
[2010/01/14 23:12:04 | 00,000,205 | ---- | M] () -- C:\Windows\SysWow64\lsprst7.dll
[2010/01/14 23:12:04 | 00,000,016 | -H-- | M] () -- C:\Windows\SysWow64\servdat.slm
[2010/01/14 20:49:19 | 00,690,960 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2010/01/14 20:49:19 | 00,595,684 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2010/01/14 20:49:19 | 00,101,350 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2010/01/14 20:47:03 | 00,000,880 | ---- | M] () -- C:\Windows\tasks\Google Software Updater.job
[2010/01/14 20:42:46 | 00,000,006 | -H-- | M] () -- C:\Windows\tasks\SA.DAT
[2010/01/14 20:42:38 | 41,932,10368 | -HS- | M] () -- C:\hiberfil.sys
[2010/01/13 10:19:18 | 00,000,012 | ---- | M] () -- C:\Windows\bthservsdp.dat
[2010/01/13 10:19:16 | 00,524,288 | -HS- | M] () -- C:\Users\Jessica\NTUSER.DAT{c328fef1-6a85-11db-9fbd-cf3689cba3de}.TMContainer00000000000000000001.regtrans-ms
[2010/01/13 10:19:16 | 00,065,536 | -HS- | M] () -- C:\Users\Jessica\NTUSER.DAT{c328fef1-6a85-11db-9fbd-cf3689cba3de}.TM.blf
[2010/01/13 10:19:10 | 03,144,883 | -H-- | M] () -- C:\Users\Jessica\AppData\Local\IconCache.db
[2010/01/12 23:05:52 | 00,000,732 | ---- | M] () -- C:\Users\Jessica\AppData\Local\d3d9caps64.dat
[2010/01/12 19:29:20 | 00,001,318 | ---- | M] () -- C:\Users\Jessica\Documents\ChatLog New meeting 2010_01_12 19_29.rtf
[2010/01/12 18:53:36 | 00,070,984 | ---- | M] () -- C:\Users\Jessica\g2mdlhlpx.exe

========== Files Created - No Company Name ==========

[2010/01/14 23:12:04 | 00,001,025 | ---- | C] () -- C:\Windows\SysWow64\sysprs7.tgz
[2010/01/14 23:12:04 | 00,001,025 | ---- | C] () -- C:\Windows\SysWow64\sysprs7.dll
[2010/01/14 23:12:04 | 00,000,219 | ---- | C] () -- C:\Windows\SysWow64\lsprst7.tgz
[2010/01/14 23:12:04 | 00,000,205 | ---- | C] () -- C:\Windows\SysWow64\lsprst7.dll
[2010/01/14 23:12:04 | 00,000,016 | -H-- | C] () -- C:\Windows\SysWow64\servdat.slm
[2010/01/12 23:05:52 | 00,000,732 | ---- | C] () -- C:\Users\Jessica\AppData\Local\d3d9caps64.dat
[2010/01/12 19:29:20 | 00,001,318 | ---- | C] () -- C:\Users\Jessica\Documents\ChatLog New meeting 2010_01_12 19_29.rtf
[2010/01/12 18:53:35 | 00,070,984 | ---- | C] () -- C:\Users\Jessica\g2mdlhlpx.exe
[2009/12/07 23:23:52 | 00,009,478 | ---- | C] () -- C:\Users\Jessica\AppData\Local\tmpABBY UNDER CHRISTMAS TREE 3_navi.JPG
[2009/12/07 23:23:51 | 01,120,672 | ---- | C] () -- C:\Users\Jessica\AppData\Local\tmpABBY UNDER CHRISTMAS TREE 3.JPG
[2009/12/04 10:22:03 | 00,000,000 | ---- | C] () -- C:\Users\Jessica\AppData\Roaming\wklnhst.dat
[2009/09/03 09:35:17 | 00,001,195 | ---- | C] () -- C:\ProgramData\hpzinstall.log
[2009/07/25 21:52:37 | 00,000,056 | -H-- | C] () -- C:\ProgramData\ezsidmv.dat
[2009/07/24 20:38:08 | 00,023,040 | ---- | C] () -- C:\Users\Jessica\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2009/07/23 19:20:15 | 00,000,000 | ---- | C] () -- C:\Users\Jessica\AppData\Local\QSwitch.txt
[2009/07/23 19:20:15 | 00,000,000 | ---- | C] () -- C:\Users\Jessica\AppData\Local\DSwitch.txt
[2009/07/23 19:20:15 | 00,000,000 | ---- | C] () -- C:\Users\Jessica\AppData\Local\AtStart.txt
[2009/07/23 19:20:08 | 03,046,077 | ---- | C] () -- C:\ProgramData\HPWALog.txt
[2009/06/28 10:44:36 | 00,000,032 | ---- | C] () -- C:\ProgramData\{051B9612-4D82-42AC-8C63-CD2DCEDC1CB3}.log
[2009/06/28 10:44:19 | 00,000,105 | ---- | C] () -- C:\ProgramData\{d36dd326-7280-11d8-97c8-000129760cbe}.log
[2009/06/28 10:44:11 | 00,000,032 | ---- | C] () -- C:\ProgramData\{9867824A-C86D-4A83-8F3C-E7A86BE0AFD3}.log
[2009/06/28 10:43:40 | 00,000,032 | ---- | C] () -- C:\ProgramData\{23F3DA62-2D9E-4A69-B8D5-BE8E9E148092}.log
[2009/06/28 10:43:18 | 00,000,032 | ---- | C] () -- C:\ProgramData\{4FC670EB-5F02-4B07-90DB-022B86BFEFD0}.log
[2009/06/01 01:03:07 | 00,000,109 | ---- | C] () -- C:\ProgramData\{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}.log
[2009/06/01 00:58:38 | 00,000,110 | ---- | C] () -- C:\ProgramData\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}.log
[2009/06/01 00:57:14 | 00,000,105 | ---- | C] () -- C:\ProgramData\{40BF1E83-20EB-11D8-97C5-0009C5020658}.log
[2009/06/01 00:56:10 | 00,000,107 | ---- | C] () -- C:\ProgramData\{C59C179C-668D-49A9-B6EA-0121CCFC1243}.log
[2008/01/20 21:50:05 | 00,060,124 | ---- | C] () -- C:\Windows\SysWow64\tcpmon.ini
[2008/01/20 21:49:49 | 00,368,640 | ---- | C] () -- C:\Windows\SysWow64\msjetoledb40.dll

========== LOP Check ==========

[2009/11/02 22:48:57 | 00,000,000 | ---D | M] -- C:\Users\Jessica\AppData\Roaming\Leadertech
[2009/12/04 10:22:03 | 00,000,000 | ---D | M] -- C:\Users\Jessica\AppData\Roaming\Template
[2010/01/13 10:19:18 | 00,032,610 | ---- | M] () -- C:\Windows\Tasks\SCHEDLGU.TXT
[2010/01/17 10:00:10 | 00,000,422 | -H-- | M] () -- C:\Windows\Tasks\User_Feed_Synchronization-{356F4823-E539-47CD-8ADB-B70E746A2CE3}.job

========== Purity Check ==========


< End of report >

She said that it didn't make an Extras.txt log, and from the stickied guide I remember there being one. Is that just a log for the Custom Scan options, or is there one missing?
  • 0

#7
jwang01

jwang01

    Trusted Helper

  • Malware Removal
  • 2,567 posts
Hello,


Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :OTL
    PRC - C:\WINDOWS\explorer.exe (Microsoft Corporation)
    [2009/12/26 23:06:20 | 00,000,000 | ---D | M] -- C:\Users\Jessica\AppData\Roaming\Mozilla\Firefox\Profiles\gr9tysu2.default\extensions
    O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No CLSID value found.
    [2009/07/25 21:52:37 | 00,000,056 | -H-- | C] () -- C:\ProgramData\ezsidmv.dat
    
    :Services
    
    :Reg
    
    :Files
    
    :Commands
    [purity]
    [emptytemp]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done




Next




Posted Image Please download Malwarebytes' Anti-Malware from Here.

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.



Next




Using Internet Explorer or Firefox, visit Kaspersky Online Scanner

1. Click Accept, when prompted to download and install the program files and database of malware definitions.

2. To optimize scanning time and produce a more sensible report for review:
  • Close any open programs
  • Turn off the real time scanner of any existing antivirus program while performing the online scan. Click HERE to see how to disable the most common antivirus programs.
3. Click Run at the Security prompt.

The program will then begin downloading and installing and will also update the database.
Please be patient as this can take quite a long time to download.
  • Once the update is complete, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, adware, dialers, and other riskware
    • Archives
    • E-mail databases
  • Click on My Computer under the green Scan bar to the left to start the scan.
  • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
  • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
  • Click View report... at the bottom.
  • Click the Save report... button.

    Posted Image

  • Change the Files of type dropdown box to Text file (.txt) and name the file KasReport.txt to save the file to your desktop so that you may post it in your next reply



Please post the logs of MBAM and Kaspersky in your next reply.
  • 0

#8
EMDF

EMDF

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 140 posts
Sorry again. My sister's been busy with college courses, so I still haven't heard anything back from her. I'll post again when I get the logs.

By the way, I know policy is that threads are closed after four days of inactivity, but would it be possible to double that for this thread only, seeing as I'm relaying the instructions to another party? I'd hate to forget to post within the four-day limit and have to send you a PM later to get this computer clean.
  • 0

#9
jwang01

jwang01

    Trusted Helper

  • Malware Removal
  • 2,567 posts
Hello,


By the way, I know policy is that threads are closed after four days of inactivity, but would it be possible to double that for this thread only, seeing as I'm relaying the instructions to another party? I'd hate to forget to post within the four-day limit and have to send you a PM later to get this computer clean.

Thanks for the update. Yes, I will keep this topic over for you. Just post the logs when you get them. :)
  • 0

#10
EMDF

EMDF

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  • Member
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  • 140 posts
Thanks! :)

OTL gave a log file, so I'm including that in this post as well as the MBAM and Kapersky logs.


All processes killed
========== OTL ==========
No active process named explorer.exe was found!
C:\Users\Jessica\AppData\Roaming\Mozilla\Firefox\Profiles\gr9tysu2.default\extensions\{20a82645-c095-46ed-80e3-08825760534b}\defaults\preferences folder moved successfully.
C:\Users\Jessica\AppData\Roaming\Mozilla\Firefox\Profiles\gr9tysu2.default\extensions\{20a82645-c095-46ed-80e3-08825760534b}\defaults folder moved successfully.
C:\Users\Jessica\AppData\Roaming\Mozilla\Firefox\Profiles\gr9tysu2.default\extensions\{20a82645-c095-46ed-80e3-08825760534b}\chrome folder moved successfully.
C:\Users\Jessica\AppData\Roaming\Mozilla\Firefox\Profiles\gr9tysu2.default\extensions\{20a82645-c095-46ed-80e3-08825760534b} folder moved successfully.
C:\Users\Jessica\AppData\Roaming\Mozilla\Firefox\Profiles\gr9tysu2.default\extensions folder moved successfully.
Registry value HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{604BC32A-9680-40D1-9AC6-E06B23A1BA4C} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{604BC32A-9680-40D1-9AC6-E06B23A1BA4C}\ not found.
C:\ProgramData\ezsidmv.dat moved successfully.
========== SERVICES/DRIVERS ==========
========== REGISTRY ==========
========== FILES ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Jessica
->Temp folder emptied: 14230134 bytes
->Temporary Internet Files folder emptied: 195924104 bytes
->Java cache emptied: 18861422 bytes
->FireFox cache emptied: 0 bytes

User: Public

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
Windows Temp folder emptied: 366625 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 32902 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 219.00 mb


OTL by OldTimer - Version 3.1.20.1 log created on 01212010_204757

Files\Folders moved on Reboot...
C:\Users\Jessica\AppData\Local\Temp\ehmsas.txt moved successfully.
File\Folder C:\Windows\temp\JET1776.tmp not found!
File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\desktop.ini scheduled to be moved on reboot.
File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\desktop.ini scheduled to be moved on reboot.

Registry entries deleted on Reboot...




Malwarebytes' Anti-Malware 1.44
Database version: 3612
Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

1/21/2010 9:10:48 PM
mbam-log-2010-01-21 (21-10-48).txt

Scan type: Quick Scan
Objects scanned: 95044
Time elapsed: 9 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Friday, January 22, 2010
Operating system: Microsoft Windows Vista Home Premium Edition, 64-bit Service Pack 1 (build 6001)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Thursday, January 21, 2010 21:45:36
Records in database: 3355350
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\
Z:\

Scan statistics:
Objects scanned: 172633
Threats found: 0
Infected objects found: 0
Suspicious objects found: 0
Scan duration: 04:10:54

No threats found. Scanned area is clean.

Selected area has been scanned.




Just to let you know, windows update is still blocked. I heard of a huge Internet Explorer security hole that was patched yesterday, so I suggested that my sister use Firefox at least until windows update works again. After all, I wouldn't want more infections on the system and be counter-productive. Sorry if that screws up your processes.

Edited by EMDF, 22 January 2010 - 10:11 AM.

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#11
jwang01

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Hello,


Ok, what happens when you try to manually go to the Windows Update site and update that way? Does it give you an error code?
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#12
EMDF

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Yes, it gives error code 8000FFFF.
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#13
jwang01

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Hello,



Ok, I'm going to need to take a look at some of your registry settings and see if thats causing the problems.



  • Please open notepad.
  • Paste in regedit /e C:\look.txt "Hkey_Local_Machine\Components"
  • Then click on File, then Save As
  • Make sure the Save File Type box it set to All Files and save it as reglook.bat to your desktop.
  • Now go to your desktop and click on look.bat. You will see a black box open and you may get a notice to start regedit.exe, say continue. Then wait for the black box to close.
  • Then delete reglook.bat off your desktop.
  • Now navigate to C:\look.txt and attach that file back here in your next reply. Please Do Not delete the look.txt file yet.

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#14
EMDF

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The file itself is 618,773 lines long and 82 MB, so it's too big to post here. I was able to put it in a zip archive and get it down to 5.15 MB, but it's much to big to attach, so here's a download link instead:
http://s000.tinyuplo...233753937742804

Is that folder in the registry supposed to be that huge? It seems like that's too big even for the whole registry. :)

I would not blame you at all if you decide it's too much to look at. I don't even think I've read over half a million lines in my almost two decades on this earth. Could the pure size be part of the problem?

Edited by EMDF, 24 January 2010 - 10:17 AM.

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#15
jwang01

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Hello,

Yes, that area of the registry can be that big. :)


I may have found the problem. Let's take out some values in the registry and see if that fixes it. If it does not fix it, we will try a different solution.



Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :OTL
    PRC - C:\WINDOWS\explorer.exe (Microsoft Corporation)
    
    :Services
    
    :Reg
    [HKEY_LOCAL_MACHINE\Components]
    "PendingXmlIdentifier"=-
    "NextQueueEntryIndex"=-
    "AdvancedInstallersNeedResolving"=-
    
    :Files
    
    :Commands
    [purity]
    [emptytemp]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done



Let me know if that fixes it. :)

Edited by jwang01, 24 January 2010 - 01:42 PM.

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