Hello [b][color=blue][i] ash004 [/i][/color][/b] how are things doing now I would like you to run this custom script for me now and when it is complete please give me the report and a status update for the computer. [B][COLOR=red]Run OTL Script[/COLOR][/B] [list] [*]Double-click [B]OTL.exe[/B] to start the program. [*][b]Copy[/b] and [b]Paste[/b] the following code into the [img]http://billy-oneal.com/Canned%20Speeches/speechimages/OTL/customFix.png[/img] text box. [CODE] :OTL FF - user.js - File not found FF:[b]64bit:[/b] - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_11_6_602_180.dll File not found O4 - HKLM..\Run: [] File not found O4 - HKU\S-1-5-21-2520992642-3616090921-3505923365-1005..\Run: [PlayNC Launcher] File not found O4 - HKLM..\RunOnce: [*ForceDelete] C:\Users\Dylan\Downloads\adwcleaner.exe /forcedelete File not found O4 - HKU\S-1-5-21-2520992642-3616090921-3505923365-1002..\RunOnce: [Report] \AdwCleaner[S2].txt File not found O18:[b]64bit:[/b] - Protocol\Handler\ms-help - No CLSID value found O18:[b]64bit:[/b] - Protocol\Handler\skype4com - No CLSID value found O18:[b]64bit:[/b] - Protocol\Handler\wlpg - No CLSID value found O21:[b]64bit:[/b] - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found. O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found. :Files ipconfig /flushdns /c :Commands [PURITY] [emptyjava] [EMPTYFLASH] [reboot] [/CODE] [*]Then click the [B][COLOR=red]Run Fix[/COLOR][/B] button at the top. [*][b]Click[/b] [img]http://billy-oneal.com/Canned%20Speeches/speechimages/OTL/btnOK.png[/img]. [*][color=red][b]OTL may ask to reboot the machine. Please do so if asked.[/b][/color] [*] The report should appear in Notepad after the reboot.[b]Copy[/b] and [b]Paste[/b] that report in your next reply. [b][color=red]Note**[/color][/b] if the report does not popup after the computer reboots you can find it here in this folder - C:\_OTL\MovedFiles It will be named - [b]mmddyyyy_hhmmss.log[/b] Where [b]mmddyyyy_hhmmss[/b] - are numbers representing the date and time the fix was run. [/list] Let me know How things are doing [b][u][color=blue]Gringo[/color][/u][/b]