. UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-11-20.01) . Microsoft Windows XP Professional Boot Device: \Device\HarddiskVolume1 Install Date: 9/20/2012 10:17:12 AM System Uptime: 9/24/2013 5:45:50 PM (14 hours ago) . Motherboard: Dell Inc. | | 0JC474 Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz | Microprocessor | 2793/800mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 74 GiB total, 55.981 GiB free. D: is CDROM () . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . RP288: 6/27/2013 4:00:54 PM - System Checkpoint RP289: 6/28/2013 4:19:51 PM - System Checkpoint RP290: 6/29/2013 5:42:46 PM - System Checkpoint RP291: 6/30/2013 6:18:46 PM - System Checkpoint RP292: 7/1/2013 8:04:04 PM - System Checkpoint RP293: 7/2/2013 8:16:47 PM - System Checkpoint RP294: 7/3/2013 8:28:41 PM - System Checkpoint RP295: 7/4/2013 9:04:41 PM - System Checkpoint RP296: 7/5/2013 9:40:41 PM - System Checkpoint RP297: 7/6/2013 10:04:41 PM - System Checkpoint RP298: 7/7/2013 10:40:41 PM - System Checkpoint RP299: 7/8/2013 11:16:42 PM - System Checkpoint RP300: 7/9/2013 11:52:41 PM - System Checkpoint RP301: 7/10/2013 3:00:16 AM - Software Distribution Service 3.0 RP302: 7/11/2013 3:26:09 AM - System Checkpoint RP303: 7/12/2013 3:48:51 AM - System Checkpoint RP304: 7/12/2013 10:46:32 AM - Installed ShopStream Connect RP305: 7/13/2013 11:22:29 AM - System Checkpoint RP306: 7/14/2013 12:21:26 PM - System Checkpoint RP307: 7/15/2013 12:54:59 PM - System Checkpoint RP308: 7/16/2013 12:58:47 PM - System Checkpoint RP309: 7/17/2013 1:15:43 PM - System Checkpoint RP310: 7/18/2013 2:18:24 PM - System Checkpoint RP311: 7/19/2013 3:20:07 PM - System Checkpoint RP312: 7/20/2013 5:57:24 PM - System Checkpoint RP313: 7/21/2013 6:57:22 PM - System Checkpoint RP314: 7/22/2013 7:22:24 PM - System Checkpoint RP315: 7/23/2013 7:57:20 PM - System Checkpoint RP316: 7/24/2013 8:33:14 PM - System Checkpoint RP317: 7/25/2013 9:09:16 PM - System Checkpoint RP318: 7/26/2013 9:46:18 PM - System Checkpoint RP319: 7/27/2013 7:38:38 AM - Removed LogMeIn RP320: 7/28/2013 8:33:20 AM - System Checkpoint RP321: 7/29/2013 8:46:12 AM - System Checkpoint RP322: 7/30/2013 9:46:58 AM - System Checkpoint RP323: 7/31/2013 10:46:12 AM - System Checkpoint RP324: 8/1/2013 11:45:59 AM - System Checkpoint RP325: 8/2/2013 1:32:45 PM - System Checkpoint RP326: 8/3/2013 2:32:52 PM - System Checkpoint RP327: 8/4/2013 4:32:52 PM - System Checkpoint RP328: 8/5/2013 6:02:32 PM - System Checkpoint RP329: 8/6/2013 8:24:45 AM - Restore Operation RP330: 8/6/2013 8:43:19 AM - Software Distribution Service 3.0 RP331: 8/7/2013 8:43:45 AM - System Checkpoint RP332: 8/8/2013 9:09:53 AM - System Checkpoint RP333: 8/9/2013 10:20:51 AM - Software Distribution Service 3.0 RP334: 8/10/2013 10:23:56 AM - System Checkpoint RP335: 8/11/2013 10:47:56 AM - System Checkpoint RP336: 8/12/2013 11:13:01 AM - System Checkpoint RP337: 8/13/2013 11:24:17 AM - System Checkpoint RP338: 8/14/2013 8:11:56 AM - Software Distribution Service 3.0 RP339: 8/14/2013 5:59:54 PM - Installed AVG 2013 RP340: 8/14/2013 6:00:31 PM - Installed AVG 2013 RP341: 8/15/2013 6:07:57 PM - System Checkpoint RP342: 8/16/2013 7:41:28 PM - System Checkpoint RP343: 8/17/2013 8:41:29 PM - System Checkpoint RP344: 8/18/2013 9:29:28 PM - System Checkpoint RP345: 8/19/2013 10:29:28 PM - System Checkpoint RP346: 8/21/2013 12:03:10 AM - System Checkpoint RP347: 8/22/2013 1:10:56 AM - System Checkpoint RP348: 8/23/2013 2:10:57 AM - System Checkpoint RP349: 8/24/2013 2:46:55 AM - System Checkpoint RP350: 8/25/2013 4:10:56 AM - System Checkpoint RP351: 8/26/2013 4:46:55 AM - System Checkpoint RP352: 8/27/2013 8:42:51 AM - System Checkpoint RP353: 8/28/2013 3:00:14 AM - Software Distribution Service 3.0 RP354: 8/29/2013 3:03:37 AM - System Checkpoint RP355: 8/30/2013 3:51:36 AM - System Checkpoint RP356: 8/31/2013 4:39:35 AM - System Checkpoint RP357: 9/1/2013 5:39:36 AM - System Checkpoint RP358: 9/2/2013 6:15:37 AM - System Checkpoint RP359: 9/3/2013 7:24:30 AM - System Checkpoint RP360: 9/4/2013 7:40:31 AM - System Checkpoint RP361: 9/5/2013 8:34:27 AM - System Checkpoint RP362: 9/6/2013 8:45:36 AM - System Checkpoint RP363: 9/7/2013 8:52:09 AM - System Checkpoint RP364: 9/8/2013 9:57:39 AM - System Checkpoint RP365: 9/9/2013 10:45:36 AM - System Checkpoint RP366: 9/10/2013 1:33:25 PM - System Checkpoint RP367: 9/11/2013 3:00:14 AM - Software Distribution Service 3.0 RP368: 9/12/2013 3:03:01 AM - System Checkpoint RP369: 9/13/2013 4:23:32 AM - System Checkpoint RP370: 9/14/2013 5:14:24 AM - System Checkpoint RP371: 9/15/2013 5:53:43 AM - System Checkpoint RP372: 9/16/2013 8:29:34 AM - System Checkpoint RP373: 9/17/2013 9:02:47 AM - System Checkpoint RP374: 9/18/2013 10:25:46 AM - System Checkpoint RP375: 9/19/2013 12:20:57 PM - System Checkpoint RP376: 9/20/2013 1:37:44 PM - System Checkpoint RP377: 9/21/2013 2:43:46 PM - System Checkpoint RP378: 9/22/2013 3:03:10 PM - System Checkpoint RP379: 9/23/2013 7:11:52 AM - Installed AVG 2014 RP380: 9/23/2013 7:12:08 AM - Removed AVG 2013 RP381: 9/23/2013 7:12:40 AM - Installed AVG 2014 RP382: 9/23/2013 7:16:13 AM - Removed AVG 2013 RP383: 9/23/2013 7:46:34 AM - Installed AVG PC TuneUp 2014 RP384: 9/23/2013 7:58:40 AM - Removed AVG PC TuneUp 2014 RP385: 9/23/2013 7:59:12 AM - Removed AVG PC TuneUp 2014 (en-US) RP386: 9/23/2013 12:27:31 PM - Removed AVG 2014 RP387: 9/23/2013 12:29:51 PM - Removed AVG 2014 RP388: 9/23/2013 12:58:19 PM - avast! Free Antivirus Setup RP389: 9/24/2013 7:59:33 AM - Restore Operation RP390: 9/24/2013 9:26:51 AM - Restore Operation RP391: 9/24/2013 10:28:38 AM - Software Distribution Service 3.0 RP392: 9/24/2013 1:27:00 PM - Installed Windows XP WgaNotify. RP393: 9/24/2013 1:33:15 PM - Restore Operation RP394: 9/24/2013 4:09:11 PM - avast! Free Antivirus Setup . ==== Installed Programs ====================== . 32 Bit HP BiDi Channel Components Installer Adobe Flash Player 11 ActiveX Adobe Reader X (10.1.8) Auslogics DiskDefrag avast! Free Antivirus CCleaner Citrix Online Launcher Conexant D850 56K V.9x DFVc Modem FileZilla Client 3.5.0 GoToMeeting 5.4.0.1082 Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Windows XP (KB2633952) Hotfix for Windows XP (KB2756822) Hotfix for Windows XP (KB2779562) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB961118) Intel(R) Graphics Media Accelerator Driver Intel(R) Network Connections 13.1.33.0 LogMeIn Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Security Update (KB2698023) Microsoft .NET Framework 1.1 Security Update (KB2833941) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft Office 2007 Primary Interop Assemblies Microsoft Office Access MUI (English) 2007 Microsoft Office Access Setup Metadata MUI (English) 2007 Microsoft Office Enterprise 2007 Microsoft Office Excel MUI (English) 2007 Microsoft Office Groove MUI (English) 2007 Microsoft Office Groove Setup Metadata MUI (English) 2007 Microsoft Office InfoPath MUI (English) 2007 Microsoft Office OneNote MUI (English) 2007 Microsoft Office Outlook MUI (English) 2007 Microsoft Office PowerPoint MUI (English) 2007 Microsoft Office Proof (English) 2007 Microsoft Office Proof (French) 2007 Microsoft Office Proof (Spanish) 2007 Microsoft Office Proofing (English) 2007 Microsoft Office Publisher MUI (English) 2007 Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Word MUI (English) 2007 Microsoft Silverlight Microsoft SOAP Toolkit 3.0 Microsoft Software Update for Web Folders (English) 12 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Microsoft Visual Studio 2005 Tools for Office Runtime MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 4.0 SP2 Parser and SDK OpenVPN 2.2.2-gui-1.0.3 QuickBooks QuickBooks Pro 2010 Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629) Security Update for Microsoft Windows (KB2564958) Security Update for Windows Internet Explorer 8 (KB2510531) Security Update for Windows Internet Explorer 8 (KB2544521) Security Update for Windows Internet Explorer 8 (KB2618444) Security Update for Windows Internet Explorer 8 (KB2722913) Security Update for Windows Internet Explorer 8 (KB2744842) Security Update for Windows Internet Explorer 8 (KB2761465) Security Update for Windows Internet Explorer 8 (KB2792100) Security Update for Windows Internet Explorer 8 (KB2797052) Security Update for Windows Internet Explorer 8 (KB2799329) Security Update for Windows Internet Explorer 8 (KB2809289) Security Update for Windows Internet Explorer 8 (KB2817183) Security Update for Windows Internet Explorer 8 (KB2829530) Security Update for Windows Internet Explorer 8 (KB2838727) Security Update for Windows Internet Explorer 8 (KB2846071) Security Update for Windows Internet Explorer 8 (KB2847204) Security Update for Windows Internet Explorer 8 (KB2862772) Security Update for Windows Internet Explorer 8 (KB2870699) Security Update for Windows Internet Explorer 8 (KB982381) Security Update for Windows Media Player (KB2378111) Security Update for Windows Media Player (KB2803821-v2) Security Update for Windows Media Player (KB2803821) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player (KB975558) Security Update for Windows Media Player (KB978695) Security Update for Windows XP (KB2115168) Security Update for Windows XP (KB2229593) Security Update for Windows XP (KB2296011) Security Update for Windows XP (KB2347290) Security Update for Windows XP (KB2360937) Security Update for Windows XP (KB2387149) Security Update for Windows XP (KB2393802) Security Update for Windows XP (KB2419632) Security Update for Windows XP (KB2423089) Security Update for Windows XP (KB2440591) Security Update for Windows XP (KB2443105) Security Update for Windows XP (KB2476490) Security Update for Windows XP (KB2478960) Security Update for Windows XP (KB2478971) Security Update for Windows XP (KB2479943) Security Update for Windows XP (KB2481109) Security Update for Windows XP (KB2483185) Security Update for Windows XP (KB2485663) Security Update for Windows XP (KB2506212) Security Update for Windows XP (KB2507618) Security Update for Windows XP (KB2507938) Security Update for Windows XP (KB2508429) Security Update for Windows XP (KB2509553) Security Update for Windows XP (KB2510581) Security Update for Windows XP (KB2535512) Security Update for Windows XP (KB2536276-v2) Security Update for Windows XP (KB2544521) Security Update for Windows XP (KB2544893-v2) Security Update for Windows XP (KB2566454) Security Update for Windows XP (KB2570947) Security Update for Windows XP (KB2584146) Security Update for Windows XP (KB2585542) Security Update for Windows XP (KB2592799) Security Update for Windows XP (KB2598479) Security Update for Windows XP (KB2603381) Security Update for Windows XP (KB2618451) Security Update for Windows XP (KB2619339) Security Update for Windows XP (KB2620712) Security Update for Windows XP (KB2624667) Security Update for Windows XP (KB2631813) Security Update for Windows XP (KB2646524) Security Update for Windows XP (KB2653956) Security Update for Windows XP (KB2655992) Security Update for Windows XP (KB2659262) Security Update for Windows XP (KB2661637) Security Update for Windows XP (KB2676562) Security Update for Windows XP (KB2686509) Security Update for Windows XP (KB2691442) Security Update for Windows XP (KB2698365) Security Update for Windows XP (KB2705219) Security Update for Windows XP (KB2707511) Security Update for Windows XP (KB2712808) Security Update for Windows XP (KB2719985) Security Update for Windows XP (KB2722913) Security Update for Windows XP (KB2723135) Security Update for Windows XP (KB2724197) Security Update for Windows XP (KB2727528) Security Update for Windows XP (KB2731847) Security Update for Windows XP (KB2753842-v2) Security Update for Windows XP (KB2753842) Security Update for Windows XP (KB2757638) Security Update for Windows XP (KB2758857) Security Update for Windows XP (KB2761226) Security Update for Windows XP (KB2770660) Security Update for Windows XP (KB2778344) Security Update for Windows XP (KB2779030) Security Update for Windows XP (KB2780091) Security Update for Windows XP (KB2799494) Security Update for Windows XP (KB2802968) Security Update for Windows XP (KB2807986) Security Update for Windows XP (KB2808735) Security Update for Windows XP (KB2813170) Security Update for Windows XP (KB2813345) Security Update for Windows XP (KB2820197) Security Update for Windows XP (KB2820917) Security Update for Windows XP (KB2829361) Security Update for Windows XP (KB2834886) Security Update for Windows XP (KB2839229) Security Update for Windows XP (KB2845187) Security Update for Windows XP (KB2849470) Security Update for Windows XP (KB2850851) Security Update for Windows XP (KB2850869) Security Update for Windows XP (KB2859537) Security Update for Windows XP (KB2864063) Security Update for Windows XP (KB2876217) Security Update for Windows XP (KB2876315) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB923789) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Security Update for Windows XP (KB975560) Security Update for Windows XP (KB975713) Security Update for Windows XP (KB977816) Security Update for Windows XP (KB977914) Security Update for Windows XP (KB978338) Security Update for Windows XP (KB978542) Security Update for Windows XP (KB978706) Security Update for Windows XP (KB979309) Security Update for Windows XP (KB979482) Security Update for Windows XP (KB979687) Security Update for Windows XP (KB981322) Security Update for Windows XP (KB981997) Security Update for Windows XP (KB982132) Security Update for Windows XP (KB982665) SigmaTel Audio Speccy Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Windows Internet Explorer 8 (KB2598845) Update for Windows XP (KB2345886) Update for Windows XP (KB2467659) Update for Windows XP (KB2661254-v2) Update for Windows XP (KB2718704) Update for Windows XP (KB2736233) Update for Windows XP (KB2749655) Update for Windows XP (KB2863058) Update for Windows XP (KB898461) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB968389) Update for Windows XP (KB971029) Update for Windows XP (KB973815) VAST Point of Sale Complete or Upgrade 6.11.61 WebFldrs XP Windows Genuine Advantage Notifications (KB905474) Windows Internet Explorer 8 . ==== Event Viewer Messages From Past Week ======== . 9/24/2013 8:08:40 AM, error: Service Control Manager [7034] - The AVG WatchDog service terminated unexpectedly. It has done this 1 time(s). 9/24/2013 8:06:23 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Avgldx86 9/24/2013 8:06:23 AM, error: Service Control Manager [7022] - The AVG WatchDog service hung on starting. 9/24/2013 8:03:53 AM, error: Service Control Manager [7024] - The AVGIDSAgent service terminated with service-specific error 3758213659 (0xE001CA1B). 9/24/2013 11:16:51 AM, information: Windows File Protection [64002] - File replacement was attempted on the protected system file c:\windows\system\winspool.drv. This file was restored to the original version to maintain system stability. The file version of the system file is 5.1.2600.5512. 9/23/2013 7:54:43 AM, error: Service Control Manager [7001] - The AVG Theme Extension service depends on the Themes service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. 9/23/2013 7:53:55 AM, error: PlugPlayManager [11] - The device Root\LEGACY_TUNEUPUTILITIESDRV\0000 disappeared from the system without first being prepared for removal. 9/23/2013 7:22:24 AM, error: DCOM [10005] - DCOM got error "%1058" attempting to start the service LogMeIn with arguments "" in order to run the server: {C3ADA61A-4E0E-48D4-A2B1-AE5F76D01044} 9/23/2013 7:22:24 AM, error: DCOM [10005] - DCOM got error "%1058" attempting to start the service LMIGuardianSvc with arguments "" in order to run the server: {D4258A22-CF85-489D-83AE-49FCD0DFAD29} 9/23/2013 7:13:51 AM, error: Service Control Manager [7024] - The AVGIDSAgent service terminated with service-specific error 3758213669 (0xE001CA25). 9/18/2013 10:06:49 AM, error: Dhcp [1002] - The IP address lease 172.16.0.17 for the Network Card with network address 00FF03CF4955 has been denied by the DHCP server 172.16.0.18 (The DHCP Server sent a DHCPNACK message). . ==== End Of File ===========================