Additional scan result of Farbar Recovery Scan Tool (x86) Version: 22-04-2020
Ran by nealfamily (23-04-2020 14:45:22)
Running from C:\Users\nealfamily\Desktop
Microsoft Windows 10 Home Version 1909 18363.778 (X86) (2020-04-15 15:55:28)
Boot Mode: Normal
==========================================================


==================== Accounts: =============================

Administrator (S-1-5-21-2559438547-1515831249-1651957702-500 - Administrator - Enabled) => C:\Users\Administrator
channeal (S-1-5-21-2559438547-1515831249-1651957702-1000 - Administrator - Enabled) => C:\Users\channeal
DefaultAccount (S-1-5-21-2559438547-1515831249-1651957702-503 - Limited - Disabled)
Guest (S-1-5-21-2559438547-1515831249-1651957702-501 - Limited - Disabled)
HomeGroupUser$ (S-1-5-21-2559438547-1515831249-1651957702-1002 - Limited - Enabled)
nealfamily (S-1-5-21-2559438547-1515831249-1651957702-1004 - Administrator - Enabled) => C:\Users\nealfamily
UpdatusUser (S-1-5-21-2559438547-1515831249-1651957702-1003 - Limited - Enabled) => C:\Users\TEMP
WDAGUtilityAccount (S-1-5-21-2559438547-1515831249-1651957702-504 - Limited - Disabled)

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Avast Antivirus (Disabled - Up to date) {5078598A-1FA2-C888-AA5F-A9C66537DB12}

==================== Installed Programs ======================

(Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

Adobe Acrobat Reader DC (HKLM\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 20.006.20042 - Adobe Systems Incorporated)
Adobe Flash Player 32 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 32.0.0.363 - Adobe)
Apple Application Support (32-bit) (HKLM\...\{6CF0CAEE-54B6-4D84-A055-3AF110F189D3}) (Version: 8.4 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{622FD6CC-2678-4164-A6D5-01521E492BDB}) (Version: 13.5.0.20 - Apple Inc.)
Apple Software Update (HKLM\...\{A3985C05-7386-411F-A4BF-32A73F37EB44}) (Version: 2.6.3.1 - Apple Inc.)
BlackBox ISO Burner v2.0 (HKLM\...\BlackBox ISO Burner v2.0) (Version:  - )
Bonjour (HKLM\...\{D168AAD0-6686-47C1-B599-CDD4888B9D1A}) (Version: 3.1.0.1 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.47 - Piriform)
Creative ALchemy (HKLM\...\ALchemy) (Version: 1.45 - Creative Technology Limited)
Creative Audio Control Panel (HKLM\...\AudioCS) (Version: 3.00 - Creative Technology Limited)
Creative Console Launcher (HKLM\...\Console Launcher) (Version: 2.61 - Creative Technology Limited)
Creative MediaSource 5 (HKLM\...\{BEEFC4F8-2909-48B3-AFAA-55D3533FDEDD}) (Version: 5.26 - Creative Technology Limited)
Creative Software AutoUpdate (HKLM\...\Creative Software AutoUpdate) (Version: 1.41 - Creative Technology Limited)
Creative Sound Blaster Properties (HKLM\...\Creative Sound Blaster Properties) (Version: 1.03 - Creative Technology Limited)
Creative WaveStudio 7 (HKLM\...\WaveStudio 7) (Version: 7.14 - Creative Technology Limited)
Dell C1765 Color MFP (HKLM\...\{B03A2793-A8FF-4242-B23D-88D2D5FAE56A}) (Version: 1.039.0 - Dell Inc.) Hidden
Dell C1765 Color MFP (HKLM\...\InstallShield_{B03A2793-A8FF-4242-B23D-88D2D5FAE56A}) (Version: 1.039.0 - Dell Inc.)
Dropbox (HKLM\...\Dropbox) (Version: 95.4.441 - Dropbox, Inc.)
Dropbox Update Helper (HKLM\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.295.1 - Dropbox, Inc.) Hidden
Facebook Gameroom 1.22.7235.32722 (HKLM\...\{2867E3AE-18BA-4BCF-8268-F797A401ED86}) (Version: 1.22.7235.32722 - Facebook)
Fotor 2.0.3 (HKLM\...\Fotor) (Version: 2.0.3 - Everimaging Co., Ltd.)
Ghostery (HKLM\...\Ghostery) (Version:  - Ghostery Inc)
Google Chrome (HKLM\...\Google Chrome) (Version: 81.0.4044.113 - Google LLC)
Google Toolbar for Internet Explorer (HKLM\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.8231.2252 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.35.451 - Google LLC) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.169 - Google Inc.) Hidden
Greeting Card Factory Deluxe 8.0 (HKLM\...\{30A4DD1D-FD55-4CE4-BA01-758E00BC0228}) (Version: 8.0.2.1 - Nova Development)
ImgBurn (HKLM\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
iTunes (HKLM\...\{330052B8-4A6E-482E-906C-3AB6A83A6260}) (Version: 12.10.5.12 - Apple Inc.)
Macrium Reflect Free Edition (HKLM\...\{94572F25-AB01-4EF7-A1FB-60A35C984F4F}) (Version: 6.3.1665 - Paramount Software (UK) Ltd.) Hidden
Macrium Reflect Free Edition (HKLM\...\MacriumReflect) (Version: 6.3 - Paramount Software (UK) Ltd.)
Magic ISO Maker v5.5 (build 0281) (HKLM\...\Magic ISO Maker v5.5 (build 0281)) (Version:  - )
Malwarebytes version 4.1.0.56 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 4.1.0.56 - Malwarebytes)
Media Go (HKLM\...\{60CDD65B-61AD-4BE4-BEA8-BB2D15534D4B}) (Version: 3.2.191 - Sony)
Media Go Video Playback Engine 2.20.109.05220 (HKLM\...\{B48AA269-C017-875E-AE23-CE1DCEE07626}) (Version: 2.20.109.05220 - Sony)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office Enterprise 2007 (HKLM\...\ENTERPRISER) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft OneDrive (HKU\S-1-5-21-2559438547-1515831249-1651957702-1004\...\OneDriveSetup.exe) (Version: 19.232.1124.0012 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50918.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4048 (HKLM\...\{5B1F2843-B379-3FF2-B0D3-64DD143ED53A}) (Version: 9.0.30729.4048 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24210 (HKLM\...\{23658c02-145e-483d-ba6b-1eb82c580529}) (Version: 14.0.24210.0 - Microsoft Corporation)
Mozilla Firefox 75.0 (x86 en-GB) (HKLM\...\Mozilla Firefox 75.0 (x86 en-GB)) (Version: 75.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 75.0.0.7398 - Mozilla)
Mozilla Thunderbird 68.7.0 (x86 en-GB) (HKLM\...\Mozilla Thunderbird 68.7.0 (x86 en-GB)) (Version: 68.7.0 - Mozilla)
NirSoft BlueScreenView (HKLM\...\NirSoft BlueScreenView) (Version:  - )
Nuance PaperPort 14 (HKLM\...\{08BCE67B-6305-4D8A-B749-F381E7E3DDA2}) (Version: 14.5.0000 - Nuance Communications, Inc.)
Nuance PDF Viewer Plus (HKLM\...\{FC984E39-43D0-4AB2-ACC7-A7B87977B009}) (Version: 7.20.3274 - Nuance Communications, Inc.)
NVIDIA Graphics Driver 309.08 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 309.08 - NVIDIA Corporation)
NVIDIA Update 1.10.8 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.10.8 - NVIDIA Corporation)
OpenAL (HKLM\...\OpenAL) (Version:  - )
Opera Stable 67.0.3575.137 (HKLM\...\Opera 67.0.3575.137) (Version: 67.0.3575.137 - Opera Software)
PaperPort Image Printer (HKLM\...\{6EF2FDAB-7FBF-4AB9-92CD-594BDDB6A56B}) (Version: 14.00.0000 - Nuance Communications, Inc.)
PCWinISOBurn (HKLM\...\{FB41FAC0-C8B4-4E24-B657-141E55862F78}) (Version: 1.3.0.0 - )
PDF Candy Desktop version 2.87 (HKLM\...\{9A8B6868-AA65-45DB-B055-18CCC462E6F5}_is1) (Version: 2.87 - Icecream Apps)
Revo Uninstaller 2.1.1 (HKLM\...\{A28DBDA2-3CC7-4ADC-8BFE-66D7743C6C97}_is1) (Version: 2.1.1 - VS Revo Group, Ltd.)
Scansoft PDF Professional (HKLM\...\{068724F8-D8BE-4B43-8DDD-B9FE9E49FD76}) (Version:  - ) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
SpeedFan (remove only) (HKLM\...\SpeedFan) (Version:  - )
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 8.0.1038 - SUPERAntiSpyware.com)
Switch Sound File Converter (HKLM\...\Switch) (Version: 5.12 - NCH Software)
TomTom Sports Connect (HKLM\...\TomTom Sports Connect) (Version: 3.3.9.0 - TomTom International B.V.)
Touro Cloud Backup (HKLM\...\Touro Cloud Backup) (Version: 4.0.0 - Touro Cloud Backup)
TreeSize Free V3.4.5 (HKLM\...\TreeSize Free_is1) (Version: 3.4.5 - JAM Software)
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Visual Studio C++ 10.0 Runtime (HKLM\...\{4412F224-3849-4461-A3E9-DEEF8D252790}) (Version: 10.0.0 - TomTom International B.V.)
Windows 10 Update Assistant (HKLM\...\{D5C69738-B486-402E-85AC-2456D98A64E4}) (Version: 1.4.9200.22925 - Microsoft Corporation)
Xperia Companion (HKLM\...\{234b8fcc-726f-4746-b00f-f987f4290cb9}) (Version: 2.2.5.0 - Sony)
Xperia Companion (HKLM\...\{36B6CE92-327C-485C-A0D3-4460BE30AB7A}) (Version: 2.2.5.0 - Sony) Hidden
Xperia Companion Service (HKLM\...\{C530A679-C5D7-48E5-8958-E09E4207AE8B}) (Version: 2.2.5.0 - Sony) Hidden
Yahoo! Software Update (HKLM\...\Yahoo! Software Update) (Version:  - )

Packages:
=========
Dell Document Hub -> C:\Program Files\WindowsApps\DellPrinter.DellDocumentHub_1.7.0.6_x86__nmdn7k89bxsn6 [2020-04-15] (DELL GLOBAL B.V. (SINGAPORE BRANCH))
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x86__8wekyb3d8bbwe [2020-04-17] (Microsoft Corporation) [MS Ad]
Microsoft Solitaire Collection -> C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_4.6.4030.0_x86__8wekyb3d8bbwe [2020-04-16] (Microsoft Studios) [MS Ad]
MSN Weather -> C:\Program Files\WindowsApps\Microsoft.BingWeather_4.36.20714.0_x86__8wekyb3d8bbwe [2020-04-17] (Microsoft Corporation) [MS Ad]

==================== Custom CLSID (Whitelisted): ==============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

ShellExecuteHooks: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll [2217832 2009-02-26] (Microsoft Corporation -> Microsoft Corporation)
ShellIconOverlayIdentifiers: [   DropboxExt01] -> {FB314ED9-A251-47B7-93E1-CDD82E34AF8B} => C:\Program Files\Dropbox\Client\DropboxExt.37.0.dll [2020-04-01] (Dropbox, Inc -> Dropbox, Inc.)
ShellIconOverlayIdentifiers: [   DropboxExt02] -> {FB314EDF-A251-47B7-93E1-CDD82E34AF8B} => C:\Program Files\Dropbox\Client\DropboxExt.37.0.dll [2020-04-01] (Dropbox, Inc -> Dropbox, Inc.)
ShellIconOverlayIdentifiers: [   DropboxExt03] -> {FB314EE1-A251-47B7-93E1-CDD82E34AF8B} => C:\Program Files\Dropbox\Client\DropboxExt.37.0.dll [2020-04-01] (Dropbox, Inc -> Dropbox, Inc.)
ShellIconOverlayIdentifiers: [   DropboxExt04] -> {FB314EDB-A251-47B7-93E1-CDD82E34AF8B} => C:\Program Files\Dropbox\Client\DropboxExt.37.0.dll [2020-04-01] (Dropbox, Inc -> Dropbox, Inc.)
ShellIconOverlayIdentifiers: [   DropboxExt05] -> {FB314EDA-A251-47B7-93E1-CDD82E34AF8B} => C:\Program Files\Dropbox\Client\DropboxExt.37.0.dll [2020-04-01] (Dropbox, Inc -> Dropbox, Inc.)
ShellIconOverlayIdentifiers: [   DropboxExt06] -> {FB314EDC-A251-47B7-93E1-CDD82E34AF8B} => C:\Program Files\Dropbox\Client\DropboxExt.37.0.dll [2020-04-01] (Dropbox, Inc -> Dropbox, Inc.)
ShellIconOverlayIdentifiers: [   DropboxExt07] -> {FB314EDD-A251-47B7-93E1-CDD82E34AF8B} => C:\Program Files\Dropbox\Client\DropboxExt.37.0.dll [2020-04-01] (Dropbox, Inc -> Dropbox, Inc.)
ShellIconOverlayIdentifiers: [   DropboxExt08] -> {FB314EE0-A251-47B7-93E1-CDD82E34AF8B} => C:\Program Files\Dropbox\Client\DropboxExt.37.0.dll [2020-04-01] (Dropbox, Inc -> Dropbox, Inc.)
ShellIconOverlayIdentifiers: [   DropboxExt09] -> {FB314EE2-A251-47B7-93E1-CDD82E34AF8B} => C:\Program Files\Dropbox\Client\DropboxExt.37.0.dll [2020-04-01] (Dropbox, Inc -> Dropbox, Inc.)
ShellIconOverlayIdentifiers: [   DropboxExt10] -> {FB314EDE-A251-47B7-93E1-CDD82E34AF8B} => C:\Program Files\Dropbox\Client\DropboxExt.37.0.dll [2020-04-01] (Dropbox, Inc -> Dropbox, Inc.)
ShellIconOverlayIdentifiers: [01MemopalBackedUp] -> {8ED3CC2D-6BC2-43AD-8C43-F51FBB413AE6} => C:\Program Files\Touro Cloud Backup\ShellExtension\ShellExtension1.dll [2014-10-24] (HGST, Inc. -> )
ShellIconOverlayIdentifiers: [02MemopalToBackup] -> {2CDD871E-60EB-40BD-9721-A1CB57042F75} => C:\Program Files\Touro Cloud Backup\ShellExtension\ShellExtension1.dll [2014-10-24] (HGST, Inc. -> )
ShellIconOverlayIdentifiers: [03MemopalPartiallyBackedUp] -> {95DDC869-FC98-4D47-BD34-2EDC9AA09C01} => C:\Program Files\Touro Cloud Backup\ShellExtension\ShellExtension1.dll [2014-10-24] (HGST, Inc. -> )
ShellIconOverlayIdentifiers: [04MemopalError] -> {B9CA6E12-7975-4997-B5BD-CA12ECE0FEAD} => C:\Program Files\Touro Cloud Backup\ShellExtension\ShellExtension1.dll [2014-10-24] (HGST, Inc. -> )
ContextMenuHandlers1: [DropboxExt] -> {ECD97DE5-3C8F-4ACB-AEEE-CCAB78F7711C} => C:\Program Files\Dropbox\Client\DropboxExt.37.0.dll [2020-04-01] (Dropbox, Inc -> Dropbox, Inc.)
ContextMenuHandlers1: [MagicISO] -> {DB85C504-C730-49DD-BEC1-7B39C6103B7A} => C:\Program Files\MagicISO\misosh.dll [2008-05-22] (MagicISO, Inc.) [File not signed]
ContextMenuHandlers1: [MemopalShell] -> {723F4F64-AB80-46AF-9FF3-09D8C46C0746} => C:\Program Files\Touro Cloud Backup\ShellExtension\ShellExtension1.dll [2014-10-24] (HGST, Inc. -> )
ContextMenuHandlers1: [ReflectShellExt] -> {DEBB9B79-B3DD-47F4-9E5C-EA6975BAB611} => C:\Program Files\Macrium\Reflect\RContextMenu.dll [2015-10-12] (Paramount Software UK Ltd -> Paramount Software UK Ltd)
ContextMenuHandlers2: [ReflectShellExt] -> {DEBB9B79-B3DD-47F4-9E5C-EA6975BAB611} => C:\Program Files\Macrium\Reflect\RContextMenu.dll [2015-10-12] (Paramount Software UK Ltd -> Paramount Software UK Ltd)
ContextMenuHandlers3: [MBAMShlExt] -> {57CE581A-0CB6-4266-9CA0-19364C90A0B3} => C:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll [2019-02-01] (Malwarebytes Corporation -> Malwarebytes)
ContextMenuHandlers4: [DropboxExt] -> {ECD97DE5-3C8F-4ACB-AEEE-CCAB78F7711C} => C:\Program Files\Dropbox\Client\DropboxExt.37.0.dll [2020-04-01] (Dropbox, Inc -> Dropbox, Inc.)
ContextMenuHandlers4: [MagicISO] -> {DB85C504-C730-49DD-BEC1-7B39C6103B7A} => C:\Program Files\MagicISO\misosh.dll [2008-05-22] (MagicISO, Inc.) [File not signed]
ContextMenuHandlers4: [MemopalShell] -> {723F4F64-AB80-46AF-9FF3-09D8C46C0746} => C:\Program Files\Touro Cloud Backup\ShellExtension\ShellExtension1.dll [2014-10-24] (HGST, Inc. -> )
ContextMenuHandlers4: [MSSE] -> {0365FE2C-F183-4091-AC82-BFC39FB75C49} =>  -> No File
ContextMenuHandlers4: [Offline Files] -> {474C98EE-CF3D-41f5-80E3-4AAB0AB04301} =>  -> No File
ContextMenuHandlers5: [DropboxExt] -> {ECD97DE5-3C8F-4ACB-AEEE-CCAB78F7711C} => C:\Program Files\Dropbox\Client\DropboxExt.37.0.dll [2020-04-01] (Dropbox, Inc -> Dropbox, Inc.)
ContextMenuHandlers5: [Gadgets] -> {6B9228DA-9C15-419e-856C-19E768A13BDC} =>  -> No File
ContextMenuHandlers5: [NvCplDesktopContext] -> {3D1975AF-48C6-4f8e-A182-BE0E08FA86A9} => C:\WINDOWS\system32\nvshext.dll [2015-01-31] (NVIDIA Corporation -> NVIDIA Corporation)
ContextMenuHandlers6: [MagicISO] -> {DB85C504-C730-49DD-BEC1-7B39C6103B7A} => C:\Program Files\MagicISO\misosh.dll [2008-05-22] (MagicISO, Inc.) [File not signed]
ContextMenuHandlers6: [MBAMShlExt] -> {57CE581A-0CB6-4266-9CA0-19364C90A0B3} => C:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll [2019-02-01] (Malwarebytes Corporation -> Malwarebytes)
ContextMenuHandlers6: [Offline Files] -> {474C98EE-CF3D-41f5-80E3-4AAB0AB04301} =>  -> No File

==================== Codecs (Whitelisted) ====================

==================== Shortcuts & WMI ========================

==================== Loaded Modules (Whitelisted) =============