Additional scan result of Farbar Recovery Scan Tool (x64) Version: 28-02-2021 Ran by Admin (09-03-2021 09:59:21) Running from D:\Users\Hari\Desktop Windows 10 Pro Version 2004 19041.508 (X64) (2020-07-23 05:05:17) Boot Mode: Normal ========================================================== ==================== Accounts: ============================= Admin (S-1-5-21-3076391084-2480122960-4283986350-1002 - Administrator - Enabled) => C:\Users\Admin Administrator (S-1-5-21-3076391084-2480122960-4283986350-500 - Administrator - Disabled) DefaultAccount (S-1-5-21-3076391084-2480122960-4283986350-503 - Limited - Disabled) Guest (S-1-5-21-3076391084-2480122960-4283986350-501 - Limited - Disabled) HKP (S-1-5-21-3076391084-2480122960-4283986350-1004 - Administrator - Enabled) => C:\Users\HKP WDAGUtilityAccount (S-1-5-21-3076391084-2480122960-4283986350-504 - Limited - Disabled) ==================== Security Center ======================== (If an entry is included in the fixlist, it will be removed.) AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} AV: Kaspersky Internet Security (Enabled - Up to date) {4F76F112-43EB-40E8-11D8-F7BD1853EA23} AV: Kaspersky Internet Security (Enabled - Up to date) {0AB30972-4BAC-7BEE-CBCA-B8F9E68797D8} FW: Kaspersky Internet Security (Enabled) {774D7037-0984-41B0-3A87-5E88E680AD58} FW: Kaspersky Internet Security (Enabled) {32888857-01C3-7AB6-E095-11CC1854D0A3} ==================== Installed Programs ====================== (Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.) Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 21.001.20142 - Adobe Systems Incorporated) AnyDesk (HKLM-x32\...\AnyDesk) (Version: ad 6.2.3 - philandro Software GmbH) Avidemux VC++ 64bits (HKU\S-1-5-21-3076391084-2480122960-4283986350-1002\...\{af708a33-16c4-431e-a527-5237bee3c9fc}) (Version: 2.7.6 - Mean) Bandicut (HKLM-x32\...\Bandicut) (Version: 3.6.3.652 - Bandicam.com) CCleaner (HKLM\...\CCleaner) (Version: 5.77 - Piriform) Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 10.1.1.37576 - Foxit Software Inc.) Google Chrome (HKLM-x32\...\Google Chrome) (Version: 89.0.4389.82 - Google LLC) Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.99.0 - Google Inc.) Hidden HandBrake 1.3.3 (HKLM-x32\...\HandBrake) (Version: 1.3.3 - ) IrfanView 4.57 (64-bit) (HKLM\...\IrfanView64) (Version: 4.57 - Irfan Skiljan) Kaspersky Internet Security (HKLM-x32\...\{63129F5E-8EC5-41BA-A4CF-47966CE84953}) (Version: 21.2.16.590 - Kaspersky) Hidden Kaspersky Internet Security (HKLM-x32\...\InstallWIX_{63129F5E-8EC5-41BA-A4CF-47966CE84953}) (Version: 21.2.16.590 - Kaspersky) Kaspersky Password Manager (HKLM-x32\...\{B2F7333E-6C8D-4994-AAC4-FEC8EBBF9611}) (Version: 9.0.2.767 - Kaspersky Lab) Hidden Kaspersky Password Manager (HKLM-x32\...\InstallWIX_{B2F7333E-6C8D-4994-AAC4-FEC8EBBF9611}) (Version: 9.0.2.767 - Kaspersky Lab) Kaspersky VPN (HKLM-x32\...\{221FA56C-0A92-4E58-98FD-CAF82237540C}) (Version: 21.2.16.590 - Kaspersky) Hidden Kaspersky VPN (HKLM-x32\...\InstallWIX_{221FA56C-0A92-4E58-98FD-CAF82237540C}) (Version: 21.2.16.590 - Kaspersky) Microsoft Edge (HKLM-x32\...\Microsoft Edge) (Version: 89.0.774.45 - Microsoft Corporation) Microsoft Edge Update (HKLM-x32\...\Microsoft Edge Update) (Version: 1.3.141.63 - ) Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.4734.1000 - Microsoft Corporation) Microsoft OneDrive (HKU\S-1-5-21-3076391084-2480122960-4283986350-1002\...\OneDriveSetup.exe) (Version: 21.016.0124.0003 - Microsoft Corporation) Microsoft Update Health Tools (HKLM\...\{99FAF70F-9B61-4AB0-9EC0-B31F98FFDC4A}) (Version: 2.75.0.0 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation) Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.25.28508 (HKLM-x32\...\{6913e92a-b64e-41c9-a5e6-cef39207fe89}) (Version: 14.25.28508.3 - Microsoft Corporation) Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.25.28508 (HKLM-x32\...\{65e650ff-30be-469d-b63a-418d71ea1765}) (Version: 14.25.28508.3 - Microsoft Corporation) Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation) Mozilla Firefox 86.0 (x64 en-US) (HKLM\...\Mozilla Firefox 86.0 (x64 en-US)) (Version: 86.0 - Mozilla) Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 78.0.2 - Mozilla) MP4Tools v3.8 (HKLM-x32\...\MP4Tools_is1) (Version: - Thüring IT-Consulting) qBittorrent 4.3.3 (HKLM-x32\...\qBittorrent) (Version: 4.3.3 - The qBittorrent project) Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7553 - Realtek Semiconductor Corp.) Signal 1.40.1 (HKU\S-1-5-21-3076391084-2480122960-4283986350-1002\...\7d96caee-06e6-597c-9f2f-c7bb2e0948b4) (Version: 1.40.1 - Open Whisper Systems) Telegram Desktop version 2.6.1 (HKU\S-1-5-21-3076391084-2480122960-4283986350-1002\...\{53F49750-6209-4FBF-9CA8-7A333C87D1ED}_is1) (Version: 2.6.1 - Telegram FZ-LLC) VLC media player (HKLM\...\VLC media player) (Version: 3.0.12 - VideoLAN) YTD Video Downloader 5.9.18 (HKLM\...\{1a413f37-ed88-4fec-9666-5c48dc4b7bb7}) (Version: 5.9.18 - GreenTree Applications SRL) <==== ATTENTION Packages: ========= 7-Zip File Manager (Unofficial) -> C:\Program Files\WindowsApps\HaukeGtze.7-ZipFileManagerUnofficial_1.1900.3.0_x64__6bk20wvc8rfx2 [2020-09-17] (Hauke Hasselberg) freda epub ebook reader -> C:\Program Files\WindowsApps\5957Turnipsoft.freda_4.38.0.0_x64__ypmq2qh89vmny [2021-01-15] (Turnipsoft) Microsoft Solitaire Collection -> C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_4.9.1252.0_x64__8wekyb3d8bbwe [2021-02-09] (Microsoft Studios) [MS Ad] Netflix -> C:\Program Files\WindowsApps\4DF9E0F8.Netflix_6.97.752.0_x64__mcm4njqhnhss8 [2021-01-11] (Netflix, Inc.) Photos Media Engine Add-on -> C:\Program Files\WindowsApps\Microsoft.Photos.MediaEngineDLC_1.0.0.0_x64__8wekyb3d8bbwe [2020-10-21] (Microsoft Corporation) Vodafone Mobile Broadband -> C:\Program Files\WindowsApps\VodafoneGroupServices.VodafoneMobileBroadband_2.10.46.0_x64__cx08jceyq9bcp [2020-07-15] (Vodafone Group Services) ==================== Custom CLSID (Whitelisted): ============== (If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.) CustomCLSID: HKU\S-1-5-21-3076391084-2480122960-4283986350-1002_Classes\CLSID\{018D5C66-4533-4307-9B53-224DE2ED1FE6} -> [OneDrive - Personal] => {a52bba46-e9e1-435f-b3d9-28daa648c0f6}0 ShellExecuteHooks: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL [6723984 2010-01-21] (Microsoft Corporation -> Microsoft Corporation) ShellExecuteHooks-x32: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL [4222864 2010-01-21] (Microsoft Corporation -> Microsoft Corporation) ShellIconOverlayIdentifiers: [00asw] -> {472083B0-C522-11CF-8763-00608CC02F24} => -> No File ContextMenuHandlers1: [Kaspersky Anti-Virus 21.2] -> {9B9F6E01-A5CF-4269-B245-CFF66A7DAEBD} => C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 21.2\x64\shellex.dll [2020-11-07] (Kaspersky Lab JSC -> AO Kaspersky Lab) ContextMenuHandlers2: [Kaspersky Anti-Virus 21.2] -> {9B9F6E01-A5CF-4269-B245-CFF66A7DAEBD} => C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 21.2\x64\shellex.dll [2020-11-07] (Kaspersky Lab JSC -> AO Kaspersky Lab) ContextMenuHandlers4: [Kaspersky Anti-Virus 21.2] -> {9B9F6E01-A5CF-4269-B245-CFF66A7DAEBD} => C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 21.2\x64\shellex.dll [2020-11-07] (Kaspersky Lab JSC -> AO Kaspersky Lab) ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => -> No File ContextMenuHandlers5: [igfxDTCM] -> {9B5F5829-A529-4B12-814A-E81BCB8D93FC} => C:\WINDOWS\system32\igfxDTCM.dll [2017-09-25] (Microsoft Windows Hardware Compatibility Publisher -> Intel Corporation) ContextMenuHandlers6: [Kaspersky Anti-Virus 21.2] -> {9B9F6E01-A5CF-4269-B245-CFF66A7DAEBD} => C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 21.2\x64\shellex.dll [2020-11-07] (Kaspersky Lab JSC -> AO Kaspersky Lab) ContextMenuHandlers1_S-1-5-21-3076391084-2480122960-4283986350-1002: [ kwpsshellext] -> {28A80003-18FD-411D-B0A3-3C81F618E22B} => -> No File ContextMenuHandlers4_S-1-5-21-3076391084-2480122960-4283986350-1002: [ kwpsshellext] -> {28A80003-18FD-411D-B0A3-3C81F618E22B} => -> No File ==================== Codecs (Whitelisted) ==================== ==================== Shortcuts & WMI ======================== ==================== Loaded Modules (Whitelisted) ============= ==================== Alternate Data Streams (Whitelisted) ======== ==================== Safe Mode (Whitelisted) ================== (If an entry is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.) HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\amsdk.sys => ""="Driver" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\amsdk.sys => ""="Driver" ==================== Association (Whitelisted) ================= ==================== Internet Explorer (Whitelisted) ========== BHO: Groove GFS Browser Helper -> {72853161-30C5-4D22-B7F9-0BBC1D38A37E} -> C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL [2010-01-21] (Microsoft Corporation -> Microsoft Corporation) BHO: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL [2010-01-16] (Microsoft Corporation -> Microsoft Corporation) BHO-x32: Groove GFS Browser Helper -> {72853161-30C5-4D22-B7F9-0BBC1D38A37E} -> C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL [2010-01-21] (Microsoft Corporation -> Microsoft Corporation) BHO-x32: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL [2010-01-16] (Microsoft Corporation -> Microsoft Corporation) ==================== Hosts content: ========================= (If needed Hosts: directive could be included in the fixlist to reset Hosts.) 2020-07-14 22:45 - 2020-09-21 17:08 - 000000828 _____ C:\WINDOWS\system32\drivers\etc\hosts ==================== Other Areas =========================== (Currently there is no automatic fix for this section.) HKU\S-1-5-21-3076391084-2480122960-4283986350-1002\Control Panel\Desktop\\Wallpaper -> C:\Users\Admin\AppData\Roaming\IrfanView\IrfanView_Wallpaper.png HKU\S-1-5-21-3076391084-2480122960-4283986350-1004\Control Panel\Desktop\\Wallpaper -> C:\WINDOWS\web\wallpaper\Windows\img0.jpg DNS Servers: 192.168.0.1 HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System => (ConsentPromptBehaviorAdmin: 0) (ConsentPromptBehaviorUser: 3) (EnableLUA: 1) HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer => (SmartScreenEnabled: ) Windows Firewall is enabled. ==================== MSCONFIG/TASK MANAGER disabled items == (If an entry is included in the fixlist, it will be removed.) HKLM\...\StartupApproved\StartupFolder: => "AnyDesk.lnk" HKLM\...\StartupApproved\StartupFolder: => "McAfee Security Scan Plus.lnk" HKLM\...\StartupApproved\Run: => "SecurityHealth" HKLM\...\StartupApproved\Run32: => "Aimersoft Helper Compact.exe" HKLM\...\StartupApproved\Run32: => "BCSSync" HKU\S-1-5-21-3076391084-2480122960-4283986350-1002\...\StartupApproved\StartupFolder: => "startup.exe" HKU\S-1-5-21-3076391084-2480122960-4283986350-1002\...\StartupApproved\Run: => "OneDrive" HKU\S-1-5-21-3076391084-2480122960-4283986350-1002\...\StartupApproved\Run: => "GoogleDriveSync" HKU\S-1-5-21-3076391084-2480122960-4283986350-1002\...\StartupApproved\Run: => "CCleaner Smart Cleaning" HKU\S-1-5-21-3076391084-2480122960-4283986350-1002\...\StartupApproved\Run: => "kpm.exe" ==================== FirewallRules (Whitelisted) ================ (If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.) FirewallRules: [{897EA980-C35F-4857-B374-763F719E859F}] => (Allow) C:\Program Files\Mozilla Firefox\firefox.exe (Mozilla Corporation -> Mozilla Corporation) FirewallRules: [{EC61361A-AF7E-4542-A63C-2070ECF7EADE}] => (Allow) C:\Program Files\Mozilla Firefox\firefox.exe (Mozilla Corporation -> Mozilla Corporation) FirewallRules: [{2BCE7B29-2AEE-4A62-88FC-A23671F697F7}] => (Allow) C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.65.78.0_x86__kzf8qxf38zg5c\Skype\Skype.exe (Skype Software Sarl -> Skype Technologies S.A.) FirewallRules: [{C231C83A-44A6-448B-8DAE-B4313014E25E}] => (Allow) C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.65.78.0_x86__kzf8qxf38zg5c\Skype\Skype.exe (Skype Software Sarl -> Skype Technologies S.A.) FirewallRules: [{212D1384-9932-4514-8EEE-4CC89F0034D8}] => (Allow) C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.65.78.0_x86__kzf8qxf38zg5c\Skype\Skype.exe (Skype Software Sarl -> Skype Technologies S.A.) FirewallRules: [{C03AFBAE-0E58-43C6-A47B-25384B579B0B}] => (Allow) C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.65.78.0_x86__kzf8qxf38zg5c\Skype\Skype.exe (Skype Software Sarl -> Skype Technologies S.A.) FirewallRules: [{26E996A4-5F15-48EA-BA31-D7A8FBBC51C9}] => (Allow) C:\Program Files\qBittorrent\qbittorrent.exe () [File not signed] FirewallRules: [{9336D091-4568-417F-B800-D94165BF9C97}] => (Allow) C:\Program Files\qBittorrent\qbittorrent.exe () [File not signed] FirewallRules: [{6C8BC830-2543-4BF5-BAA4-8A001051DAC1}] => (Allow) C:\Program Files\qBittorrent\qbittorrent.exe () [File not signed] FirewallRules: [{7B082CFA-892C-4C3F-95FB-CCC01A3FCDD2}] => (Allow) C:\Program Files\qBittorrent\qbittorrent.exe () [File not signed] FirewallRules: [{B627FF28-6B36-41B9-AFF6-1153353B8128}] => (Allow) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google LLC -> Google LLC) FirewallRules: [{39FB9652-45C0-4158-B2C3-6F75BB90EE6B}] => (Allow) C:\Program Files (x86)\AnyDesk\AnyDesk.exe (philandro Software GmbH -> philandro Software GmbH) FirewallRules: [{4F5950D9-669E-4FDD-82CD-7BC5E76135B9}] => (Allow) C:\Program Files (x86)\AnyDesk\AnyDesk.exe (philandro Software GmbH -> philandro Software GmbH) FirewallRules: [{769D80C9-AD59-4103-A763-510B1518ED56}] => (Allow) C:\Program Files (x86)\AnyDesk\AnyDesk.exe (philandro Software GmbH -> philandro Software GmbH) FirewallRules: [{0405A4F8-9B7D-415A-BD83-0DC35CB8C72B}] => (Allow) C:\Program Files (x86)\AnyDesk\AnyDesk.exe (philandro Software GmbH -> philandro Software GmbH) FirewallRules: [{F0BC19B3-C32F-4770-9E93-BE8940F081B0}] => (Allow) C:\Program Files (x86)\AnyDesk\AnyDesk.exe (philandro Software GmbH -> philandro Software GmbH) FirewallRules: [{E18A98DA-BCE8-417E-9A59-6CF67E149B9C}] => (Allow) C:\Program Files (x86)\AnyDesk\AnyDesk.exe (philandro Software GmbH -> philandro Software GmbH) ==================== Restore Points ========================= 06-03-2021 14:05:46 Windows Modules Installer 07-03-2021 08:55:00 Windows Modules Installer 07-03-2021 16:47:33 Windows Modules Installer 08-03-2021 08:57:33 Windows Modules Installer 08-03-2021 16:07:39 Windows Modules Installer 09-03-2021 09:00:28 Windows Modules Installer ==================== Faulty Device Manager Devices ============ Name: Description: Class Guid: Manufacturer: Service: Problem: : The drivers for this device are not installed. (Code 28) Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard. Name: Description: Class Guid: Manufacturer: Service: Problem: : The drivers for this device are not installed. (Code 28) Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard. Name: Description: Class Guid: Manufacturer: Service: Problem: : The drivers for this device are not installed. (Code 28) Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard. Name: Description: Class Guid: Manufacturer: Service: Problem: : The drivers for this device are not installed. (Code 28) Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard. Name: Description: Class Guid: Manufacturer: Service: Problem: : The drivers for this device are not installed. (Code 28) Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard. Name: Description: Class Guid: Manufacturer: Service: Problem: : The drivers for this device are not installed. (Code 28) Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard. Name: Description: Class Guid: Manufacturer: Service: Problem: : The drivers for this device are not installed. (Code 28) Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard. Name: Description: Class Guid: Manufacturer: Service: Problem: : The drivers for this device are not installed. (Code 28) Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard. Name: Description: Class Guid: Manufacturer: Service: Problem: : The drivers for this device are not installed. (Code 28) Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard. Name: Description: Class Guid: Manufacturer: Service: Problem: : The drivers for this device are not installed. (Code 28) Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard. Name: Description: Class Guid: Manufacturer: Service: Problem: : The drivers for this device are not installed. (Code 28) Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard. Name: HD WebCam Description: USB Video Device Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f} Manufacturer: Microsoft Service: usbvideo Problem: : This device is disabled. (Code 22) Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions. ==================== Event log errors: ======================== Application errors: ================== Error: (03/09/2021 08:16:50 AM) (Source: ESENT) (EventID: 489) (User: ) Description: taskhostw (3980,G,0) An attempt to open the file "C:\Users\Admin\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8). Error: (03/09/2021 08:14:09 AM) (Source: Application Hang) (EventID: 1002) (User: ) Description: The program CCleaner64.exe version 5.77.0.8448 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: 4f8 Start Time: 01d7148db3afad55 Termination Time: 11 Application Path: C:\Program Files\CCleaner\CCleaner64.exe Report Id: 39324329-cc8a-438e-affc-501db6bc8114 Faulting package full name: Faulting package-relative application ID: Hang type: Cross-thread Error: (03/08/2021 12:32:31 PM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: ) Description: The storage optimizer couldn't complete retrim on System Reserved because: The operation requested is not supported by the hardware backing the volume. (0x8900002A) Error: (03/08/2021 09:41:50 AM) (Source: Application Hang) (EventID: 1002) (User: ) Description: The program explorer.exe version 10.0.19041.488 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: 1bec Start Time: 01d713c704d0bc5f Termination Time: 0 Application Path: C:\Windows\explorer.exe Report Id: 7578f41d-d84b-4af0-b52d-d48b475b395c Faulting package full name: Faulting package-relative application ID: Hang type: Unknown Error: (03/08/2021 09:25:22 AM) (Source: Application Error) (EventID: 1000) (User: ) Description: Faulting application name: wuauclt.exe, version: 10.0.19041.508, time stamp: 0x5c5723e6 Faulting module name: ntdll.dll, version: 10.0.19041.488, time stamp: 0x70e69bad Exception code: 0xc0000005 Fault offset: 0x0000000000045e16 Faulting process id: 0x1880 Faulting application start time: 0x01d713c7a2a34c0a Faulting application path: C:\WINDOWS\system32\wuauclt.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 8037e11d-beb4-41a8-8308-32e6d9f87620 Faulting package full name: Faulting package-relative application ID: Error: (03/08/2021 09:23:18 AM) (Source: Application Hang) (EventID: 1002) (User: ) Description: The program svchost.exe version 10.0.19041.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: b60 Start Time: 01d713c6e6ec1a62 Termination Time: 4294967295 Application Path: C:\Windows\System32\svchost.exe Report Id: 9133c251-c24f-48d3-9243-4401d7f56477 Faulting package full name: Faulting package-relative application ID: Hang type: Unknown Error: (03/07/2021 10:58:19 AM) (Source: Firefox Default Browser Agent) (EventID: 12007) (User: ) Description: Event-ID 12007 Error: (03/07/2021 10:58:19 AM) (Source: Firefox Default Browser Agent) (EventID: 0) (User: ) Description: Event-ID 0 System errors: ============= Error: (03/09/2021 09:37:05 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY) Description: Installation Failure: Windows failed to install the following update with error 0x800f081f: Feature update to Windows 10, version 20H2. Error: (03/09/2021 08:54:27 AM) (Source: DCOM) (EventID: 10010) (User: PINKYPC) Description: The server {94269C4E-071A-4116-90E6-52E557067E4E} did not register with DCOM within the required timeout. Error: (03/09/2021 08:43:19 AM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The MsLldp service failed to start due to the following error: The system cannot find the file specified. Error: (03/09/2021 08:41:34 AM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The MsLldp service failed to start due to the following error: The system cannot find the file specified. Error: (03/09/2021 08:41:34 AM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The MsLldp service failed to start due to the following error: The system cannot find the file specified. Error: (03/09/2021 08:41:28 AM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The MsLldp service failed to start due to the following error: The system cannot find the file specified. Error: (03/09/2021 08:41:27 AM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The MBAMChameleon service failed to start due to the following error: The system cannot find the file specified. Error: (03/09/2021 08:41:04 AM) (Source: TPM) (EventID: 15) (User: NT AUTHORITY) Description: The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer. Windows Defender: ================ Date: 2021-02-24 17:07:58 Description: Microsoft Defender Antivirus scan has been stopped before completion. Scan Type: Antimalware Scan Parameters: Quick Scan Date: 2021-02-15 10:09:48 Description: Microsoft Defender Antivirus scan has been stopped before completion. Scan Type: Antimalware Scan Parameters: Quick Scan Date: 2020-09-23 18:13:40 Description: Microsoft Defender Antivirus scan has been stopped before completion. Scan Type: Antimalware Scan Parameters: Quick Scan Date: 2021-03-04 07:50:54 Description: Microsoft Defender Antivirus has encountered an error trying to update security intelligence. New security intelligence Version: Previous security intelligence Version: 1.331.2296.0 Update Source: Microsoft Update Server Security intelligence Type: AntiVirus Update Type: Full Current Engine Version: Previous Engine Version: 1.1.17800.5 Error code: 0x80070102 Error description: The wait operation timed out. Date: 2021-02-15 08:26:38 Description: Microsoft Defender Antivirus has encountered an error trying to update security intelligence. New security intelligence Version: Previous security intelligence Version: 1.323.1746.0 Update Source: Microsoft Malware Protection Center Security intelligence Type: AntiVirus Update Type: Full Current Engine Version: Previous Engine Version: 1.1.17500.4 Error code: 0x80070102 Error description: The wait operation timed out. Date: 2021-02-15 08:09:25 Description: Microsoft Defender Antivirus has encountered an error trying to update security intelligence. New security intelligence Version: Previous security intelligence Version: 1.323.1746.0 Update Source: Microsoft Update Server Security intelligence Type: AntiVirus Update Type: Full Current Engine Version: Previous Engine Version: 1.1.17500.4 Error code: 0x80240022 Error description: The program can't check for definition updates. Date: 2021-02-15 08:09:25 Description: Microsoft Defender Antivirus has encountered an error trying to update security intelligence. New security intelligence Version: Previous security intelligence Version: 1.323.1746.0 Update Source: Microsoft Update Server Security intelligence Type: AntiVirus Update Type: Full Current Engine Version: Previous Engine Version: 1.1.17500.4 Error code: 0x80240022 Error description: The program can't check for definition updates. Date: 2021-02-14 11:04:30 Description: Microsoft Defender Antivirus has encountered an error trying to update security intelligence. New security intelligence Version: Previous security intelligence Version: 1.323.1746.0 Update Source: Microsoft Malware Protection Center Security intelligence Type: AntiVirus Update Type: Full Current Engine Version: Previous Engine Version: 1.1.17500.4 Error code: 0x80072ee7 Error description: The server name or address could not be resolved CodeIntegrity: =============== Date: 2021-03-09 08:47:36 Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 21.2\x64\antimalware_provider.dll that did not meet the Windows signing level requirements. Date: 2021-03-09 08:45:12 Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\SecurityHealthService.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 21.2\x64\antimalware_provider.dll that did not meet the Windows signing level requirements. ==================== Memory info =========================== BIOS: Insyde Corp. V1.37 02/16/2016 Motherboard: Acer ZORO_BH Processor: Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz Percentage of memory in use: 78% Total physical RAM: 4016.42 MB Available physical RAM: 872.18 MB Total Virtual: 7744.67 MB Available Virtual: 2460.27 MB ==================== Drives ================================ Drive c: () (Fixed) (Total:243.65 GB) (Free:50.03 GB) NTFS Drive d: (Data) (Fixed) (Total:341.8 GB) (Free:135.5 GB) NTFS Drive e: () (Fixed) (Total:345.57 GB) (Free:45.51 GB) NTFS Drive g: () (Removable) (Total:0 GB) (Free:0 GB) \\?\Volume{f7b2add7-0000-0000-0000-100000000000}\ (System Reserved) (Fixed) (Total:0.49 GB) (Free:0.45 GB) NTFS ==================== MBR & Partition Table ==================== ========================================================== Disk: 0 (MBR Code: Windows 7/8/10) (Size: 931.5 GB) (Disk ID: F7B2ADD7) Partition 1: (Active) - (Size=500 MB) - (Type=07 NTFS) Partition 2: (Not Active) - (Size=243.7 GB) - (Type=07 NTFS) Partition 3: (Not Active) - (Size=341.8 GB) - (Type=07 NTFS) Partition 4: (Not Active) - (Size=345.6 GB) - (Type=07 NTFS) Attempted reading MBR returned 0 bytes. Could not read MBR for disk 1. ==================== End of Addition.txt =======================