I'm a Windows vet that recently started my own computer business. A lady called me this morning about her IBook. She says that her computer was working fine until a friend checked his out-of-country e-mail on her machine. Some desktop icons were removed and word processing documents will randomly disappear off the screen sometimes. If it was a windows machine i'd right away tell her it's virus or spyware, but I've never really worked on a Mac before. Any tips or suggestions? At this point i'd assume it was a spyware issue as she is using internet explorer. What tools should I use to scan/remove? Is there an online virus scanner like trendmicro for Macs? Please let me know ASAP. I'll also be posting this in the malware forum as well. Thanks.

IBook Help
Started by
churchskiz
, Mar 01 2005 11:25 AM
#1
Posted 01 March 2005 - 11:25 AM

I'm a Windows vet that recently started my own computer business. A lady called me this morning about her IBook. She says that her computer was working fine until a friend checked his out-of-country e-mail on her machine. Some desktop icons were removed and word processing documents will randomly disappear off the screen sometimes. If it was a windows machine i'd right away tell her it's virus or spyware, but I've never really worked on a Mac before. Any tips or suggestions? At this point i'd assume it was a spyware issue as she is using internet explorer. What tools should I use to scan/remove? Is there an online virus scanner like trendmicro for Macs? Please let me know ASAP. I'll also be posting this in the malware forum as well. Thanks.
#2
Posted 12 March 2005 - 09:59 AM

Just tell the lady to zap her pram. As a rule we don't have to worry about spy ware and all those other nasty little things the other side does. Also give here the suggestion of doing what most Mac users do... DUMP the IE and grab a copy of Netscape, Mozilla or any other browser that doesn't start with MS...

#3
Posted 09 April 2005 - 12:12 AM

This topic looks done but I just wanted to recommend something besides Netscape and Mozilla. Netscape Is dead. Instead of mozilla she wants Firefox by mozilla you mighht have meant firefox but Im just making sure, secondly If she is on OS X she doesen't need a browser, she has one built in to OS X called Safari, It has a faster downloading speed than firefox by alot (firefox wins a little in upload speed but you dont use that as much) and It usually has better rendering than firefox. I agree with robinpow tho, the number one thing to remember Is NO INTERNET EXPLORER! (that goes for windows people to, download firefox)
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