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Norton PC Anywhere 10.5

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I am using PC Anywhere between 2 computers via modem. I can connect and remotely do work on the other computer. My PROBLEM is the online tool bar just does not work correctly. Ex: the chat feature is grayed out so we cannot communicate by screen. BIGGEST problem is the Remote Printing. There does not seem to even be a button for it. (I did find in the Help screens, not even in the manual, that the Host computer has to also set up the printer.) The Manual is really poorly written.
Does anyone know about the Remote Printing or online toolbar?
Windows XP & I installed Full Invidivdual Version. Thanks so much.
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