[brick13]

I cannot access my emails at home...any of my accounts. I get the "cannot find server" page when trying. Yahoo, Hotmail, Facebook, MySpace, etc...anything that involves putting an email address in the log-in, will not work. Its like the computer doesnt even try to connect. My guess is it is some kind of setting of some sort. Anyone have any suggestions?

I have run Norton, and cleared history, temp internet files, etc.

Thanks

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Hi brick13,

Since you didn't say which browser I'll assume IE. With Norton as your security I would look there first. Some of the latest updates for Norton and McAfee are causing issues.

Is it just web mail sites or is it other secure sites?

If this is the case you can try this fix.

You cannot get into hotmail and yahoo email accounts.
Cannot view secure web sites
Cannot get into pay pal
Cannot do a windows update
Cannot get into bank web sites
To resolve this problems, these steps to reset a dll file required to view secure web sites.

1. Click Start.

2. Click Run.

3. Type regsvr32 softpub.dll

4. Click OK. A pop-up should display with the message Dll Register Server in softpub.dll Succeeded.

5. Click OK.


Verify that the Microsoft Cryptographic Services service is started

To verify that the Cryptographic Services service is started, or to start it if it is not already started, follow these steps:

1.
Click Start, and then click Run.

2.
In the Open box, type cmd, and then click OK.

3.
At the command prompt, type net start cryptsvc, and then press ENTER.

4.
Type exit to quit Command Prompt.

[silverbeard]

Hi brick13,

Since you didn't say which browser I'll assume IE. With Norton as your security I would look there first. Some of the latest updates for Norton and McAfee are causing issues.

Is it just web mail sites or is it other secure sites?

If this is the case you can try this fix.

You cannot get into hotmail and yahoo email accounts.
Cannot view secure web sites
Cannot get into pay pal
Cannot do a windows update
Cannot get into bank web sites
To resolve this problems, these steps to reset a dll file required to view secure web sites.

1. Click Start.

2. Click Run.

3. Type regsvr32 softpub.dll

4. Click OK. A pop-up should display with the message Dll Register Server in softpub.dll Succeeded.

5. Click OK.


Verify that the Microsoft Cryptographic Services service is started

To verify that the Cryptographic Services service is started, or to start it if it is not already started, follow these steps:

1.
Click Start, and then click Run.

2.
In the Open box, type cmd, and then click OK.

3.
At the command prompt, type net start cryptsvc, and then press ENTER.

4.
Type exit to quit Command Prompt.

[brick13]

thanks a bunch! i will try that...and your assumptions were correct.

[brick13]

didnt work...any other suggestions?

[silverbeard]

One of the most common causes of log in errors seems to be system time. Double click on the time on the desktop and be sure it's right.

Try this site for some other possible fixes.