[snow n surf]

Whenever i try to open a folder from my desktop, or when i try to open my control panel, i get an error message (see below, its the bigger one of the two). it seems as though windows explorer isnt working.

i've already tried using the file here: http://support.micro...om/?kbid=329692

I have Nortan Antivirus, Spy Sweeper (could this be the problem?), and SP2.

Also, when my computer starts up, instead of having the automatic update start, i get an error (see below). This also happens when i try to manually start the Updates.  Noname.bmp   24.04KB   269 downloads  error_message.bmp   84.89KB   314 downloads

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hijackthis log would be useful .. I would suggest reading the malware removal forum rules and posting a hijackthis log

The message at start up is a program used by HP to send out updates and special messages (like by more HP stuff) to your system, alert you to updates, etc.

The Folder opening message is indicative of a memory problem, probably because some program is incorrectly accessing or using a memory addresses needed by windows.

Seriously, what is it with malware writers these days? Their code absolutely stinks.....

[gerryf]

hijackthis log would be useful .. I would suggest reading the malware removal forum rules and posting a hijackthis log

The message at start up is a program used by HP to send out updates and special messages (like by more HP stuff) to your system, alert you to updates, etc.

The Folder opening message is indicative of a memory problem, probably because some program is incorrectly accessing or using a memory addresses needed by windows.

Seriously, what is it with malware writers these days? Their code absolutely stinks.....