[jme]

When I shut down my computer it won't go past the Windows is shutting down page, I have to hold the on button for a few seconds to get it to turn off. Any suggestions as to why this is happening.

Cheers

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hi,

do you get any dialogue on your screen asking if you want to end a program now or errors.

cheers...xxx1

[xxx1]

hi,

do you get any dialogue on your screen asking if you want to end a program now or errors.

cheers...xxx1

[macten]

Here are a few links you might want to look over:

http://support.microsoft.com/kb/308029

http://www.aumha.org.../a/shtdwnxp.php

http://www.theelderg...ssues_in_xp.htm

[jme]

I dont get any errors at all, i will check out those links.

[xxx1]

have you looked in the event viewer to see what if any error reports.

to open the event viewer,

1 - click start
2 - click run
3 - in the run box type > mmc.exe C:\WINDOWS\system32\eventvwr.msc

[macten]

Were you using a 'shutdown sound' when exiting/shutting down windows? Sometimes the sound file becomes corrupt and causes windows to hang on shutdown. If so go into Sounds in Control Panel. Go to the Sounds tab and under Windows you'll find 'Exit Windows'. If a sound is selected.....use the drop down arrow and select 'no sounds'. Reboot and try exiting/shutting down again. That's how it looks on my W2000 box. XP may be slightly different....

[xxx1]

could try unplugging some hardware, usb devices, internal, external, etc, just to have the bare essentials, now boot the computer up and try to shut it down. If the system shuts down properly, then one of the devices that you disconnected was causing the problem.

could be a bios update ?.

cheers...xxx1

[jme]

xxx1- I looked in the event viewer and there are quite a few errors what do i do with them? My computer only has the bare essentials on it and I'm now sure what a bios update is.

[xxx1]

hi,

could you post exactly what those errors in the event viewer report, it will give us a better understanding to help you with your issue.

cheers...xxx1

[jme]

Sure do I just copy and paste?