BritChick565
Help!
Started by
Britchick565
, Dec 08 2003 09:26 PM
#1
Posted 08 December 2003 - 09:26 PM
BritChick565
#2
Posted 08 December 2003 - 11:35 PM
Welcome Britchick565
You're on the right track, only to remove this Trojan with Norton you first need to boot your computer in safe mode, and then run a full system scan.
How to start Windows XP in safe mode:
"Start Windows, or if it is running, shut Windows down, and then turn off the computer.
Restart the computer. The computer begins processing a set of instructions known as the Basic Input/Output System (BIOS). What is displayed depends on the BIOS manufacturer. Some computers display a progress bar that refers to the word BIOS, while others may not display any indication that this process is happening.
As soon as the BIOS has finished loading, begin tapping the F8 key on your keyboard. Continue to do so until the Windows Advanced Options menu appears.
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Note: If you begin tapping the F8 key too soon, some computers will generate a "keyboard error" message. Please restart, and then try again.
--------------------------------------------------------------------------------
Using the arrow keys on the keyboard, scroll to and select the Safe mode menu item, and then press Enter."
When you get the trojan taken care of, come back and we'll take care of the Spyware that's causing some of your other problems.
You're on the right track, only to remove this Trojan with Norton you first need to boot your computer in safe mode, and then run a full system scan.
How to start Windows XP in safe mode:
"Start Windows, or if it is running, shut Windows down, and then turn off the computer.
Restart the computer. The computer begins processing a set of instructions known as the Basic Input/Output System (BIOS). What is displayed depends on the BIOS manufacturer. Some computers display a progress bar that refers to the word BIOS, while others may not display any indication that this process is happening.
As soon as the BIOS has finished loading, begin tapping the F8 key on your keyboard. Continue to do so until the Windows Advanced Options menu appears.
--------------------------------------------------------------------------------
Note: If you begin tapping the F8 key too soon, some computers will generate a "keyboard error" message. Please restart, and then try again.
--------------------------------------------------------------------------------
Using the arrow keys on the keyboard, scroll to and select the Safe mode menu item, and then press Enter."
When you get the trojan taken care of, come back and we'll take care of the Spyware that's causing some of your other problems.
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