[DanCP]

Hi,

My first time here. Below is my laptop system.

Acer Travelmate 4064WLMi
Intel® Centrino™ Pentium M 760 2Ghz
• Intel® 915GM chipset
• 1GB DDR2 RAM
• 100GB hard disk drive
• 15.4” WXGA TFT 1280 x 800 @ 16.7 million colours
• Intel® 915GM Integrated 3D AGP graphics
Operating System WindowsXP

The problem is:
When I attempt to open a video file or attempt to import one the video editing software I am using simply shuts down. no error window is displayed, it just shuts down and I'm left looking at my desktop.

This happens with Windows movie maker, Pinnicle 10, U lead studio 7, Freeware programs - virtual dub, virtual edit...any program I try.

I run a pretty squeeky clean machine. Im always virus checking, cleaning and washing, spy and adware blasing.

My fear is that the system I have has an average quality graphics card that can't cope with video (Im weeping as I write that)

Please .... help.... someone..... please....

Thanks

(PS thanks to who ever moved my topic from its previous incorrect location)

Dan

Edited by DanCP, 07 February 2007 - 07:31 PM.

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Does it do the same in safe mode

Is there an option to upgrade the card

[Retired Tech]

Does it do the same in safe mode

Is there an option to upgrade the card

[DanCP]

Hi Keith,

Have heard of safe mode but do not know much about it. How do I enable safe mode - I'll give it a try.

I've been told that a graphics card cannot be upgraded on a lap top and that Im stuck with what came with the system.

If it helps - Could the problem be related to a protected dvd (tho it happens with any movie file)

Thanks Dan

[Retired Tech]

Press the power button and keep tapping F8 until you get options, choose safe mode

Which model laptop

[DanCP]

Its a Travelmate 4064WLMi

Re power button, do you mean the on/off button? - cause won't that turn it off? Will try it after this stint on the the computer tonight

Thanks,

Dan

[Retired Tech]

When the laptop is off, press the power button to start it, then keep tapping F8, then choose safe mode, administrator account

[DanCP]

Hi,

Several times now I've tried repeatedly tapping the F8 from the moment after pressing the power button on, to no avail. the only thing that happened was a load beep after a while and then it just started up as normal despite me continuing to tap F8. so...can't get to safe mode. will try again though just in case.

Any other ideas?

Kind Regards

Dan

[DanCP]

Hi Keith,

Have sorted out safe mode and tried to run various video editing software. none work but in safe mode the all programs freeze (instead of shut down as they do in normal mode) when I attempt to open a video file in them. then if I try to end the program through task manager it does let me do so, it just remains frozen.

Meanwhile the original problem is still continuing in normal mode ie. software programs shut down when attempting to open a video file.

Thanks

Dan

[Retired Tech]

Check for updated drivers for everything, especially the video card

Check Microsoft Update


Click this for a guide to using Memtest


Click this to download Memtest


Run it overnight if possible

If you are unsure about the system composition

Items in blue which are underlined are clickable to give more information about the process

Download and install Everest Home Edition

Run the programme, click + next to computer then summary

Look on the right for system details

Look at the manufacturer’s site for the suitable drivers for your Operating System

If you are unable to find them, please post the make and model here before you download anything

Please set a system restore point before you install anything

[DanCP]

Thanks Keith,

Ive put the two files on my hdd. and burned the .iso one to cd. One seems to be cd burning software that I already have. The other wont open and says the following:

There is no visible file here.

Memtest86+ is located on the bootsector of this CD.

Just boot from this CD and Memtest86+ will launch.


I cant get to any other part of the cd than this message. Despite reading the memtest instructions I still dont understand how to boot the system or what a bios is. So havent been able to run memtest.

Dan

[Retired Tech]

If your CD writing software accepted and then burned the file as an ISO Image then press the power button and keep tapping the delete key until it enters (BIOS) set up

Look for boot order / boot priority some may show this on one line

HDD / CD ROM / Floppy

or on seperate lines as

HDD first boot device
CD ROM 2nd boot device
Floppy 3rd boot device

Whicher you have, use a combination of the up and down arrows / page up - page down keys to set it so the first device is the CD ROM drive

Press F10 to save, type Y to confirm then press enter to reboot

If the delete key does not access BIOS set up then it could be the F2 key

[DanCP]

Keith,

It's coming along pretty good now,

I've run the Memtest over night with no errors found.

Have searched for drivers



Here is a link to a driver i have found so far, havent downloaded it yet

http://downloadfinde...f...on&lang=eng

Not sure if its the right one as it talks about a graphic card more than a video card driver


And Here's the video card details ..Theres alot of info sorry, wasnt sure which is most useful to you.

Dan


Intel® Graphics Media Accelerator Driver for Mobile Report


Report Date: 02/24/2007
Report Time[hr:mm:ss]: 22:06:41
Driver Version: 6.14.10.4363
Operating System: Windows XP* Home Edition, Service Pack 2 (5.1.2600)
Default Language: English
DirectX* Version: 9.0
Physical Memory: 1014 MB
Minimum Graphics Memory: 8 MB
Maximum Graphics Memory: 128 MB
Graphics Memory in Use: 10 MB
Processor: x86 family 6 Model 13 Stepping 8
Processor Speed: 2000 MHZ
Vendor ID: 8086
Device ID: 2592
Device Revision: 03


* Accelerator Information *

Accelerator in Use: Mobile Intel® 915GM/GMS,910GML Express Chipset Family
Video BIOS: 1219
Current Graphics Mode: 1280 by 800 True Color (60 Hz)



* Devices Connected to the Graphics Accelerator *


Active Notebook Displays: 1


* Notebook *

Monitor Name: Plug and Play Monitor
Display Type: Digital
Gamma Value: 3.54
DDC2 Protocol: Supported
Maximum Image Size: Horizontal: Not Available
Vertical: Not Available
Monitor Supported Modes:
640 by 480 (60 Hz)
800 by 600 (60 Hz)
1024 by 768 (60 Hz)
1280 by 800 (60 Hz)
Display Power Management Support:
Standby Mode: Supported
Suspend Mode: Supported
Active Off Mode: Supported

* Other names and brands are the property of their respective owners.




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