[celticbhoy]

I unpacked the router brand new........but the internet light has never come on.........I can phone and connect from my laptop modem by wire.........but the router does not seem to see the broadband connection....I tried the router on my mates line and the internet light works???
AOL say im On Broadband....BT say there is aflag on line.....or is it a knackered router

anyone any ideas

[Advertisements]

Hi. Now, did you try the router itself at a friend's house, or did you connect to his own router, just to see if the laptop works right? Before we blame bad hardware, have you asked AOL to guide you through the setup process, as far as if you use a Static or Dynamic IP, etc? They should be able to give you that sort of information that you need in order to properly run your network.

[Facedown98]

Hi. Now, did you try the router itself at a friend's house, or did you connect to his own router, just to see if the laptop works right? Before we blame bad hardware, have you asked AOL to guide you through the setup process, as far as if you use a Static or Dynamic IP, etc? They should be able to give you that sort of information that you need in order to properly run your network.

[celticbhoy]

Hi. Now, did you try the router itself at a friend's house, or did you connect to his own router, just to see if the laptop works right? Before we blame bad hardware, have you asked AOL to guide you through the setup process, as far as if you use a Static or Dynamic IP, etc? They should be able to give you that sort of information that you need in order to properly run your network.

Used the aol set up that came with the router but it didnt work the set up says that when you plug the router in that certain lights should come on............my router internet light didnt come on and although it seems that the laptop is talking to the router the router does not seem to see the internet..

when I plug the router into my friends set up ie just the cable to the phone point the internet light comes on.at this point as far as I can see the only difference would be the phone socket....


so Im wondering what would happen if you pluged a router into an ordinary not broadband phone point and is this what is wrong...aol say broadband activated,,,,,,,,,,,but maybe it isint

[Facedown98]

Alright. Well, I want to verify some things with you... First, you should have an Ethernet port in the back of that router, not an RJ5 (standard phone line) port. I want to make sure your connection is as follows... Your wall jack, with the standard phone line goes into your modem, and the modem connects to the router using an Ethernet cable. Is that correct? Did AOL give you a cable modem, or some other kind?

[celticbhoy]

Alright. Well, I want to verify some things with you... First, you should have an Ethernet port in the back of that router, not an RJ5 (standard phone line) port. I want to make sure your connection is as follows... Your wall jack, with the standard phone line goes into your modem, and the modem connects to the router using an Ethernet cable. Is that correct? Did AOL give you a cable modem, or some other kind?

If I plug the router into the phone filter with the cable aol provided and then plug the filter socket into the wall socket..If I power up the router the internet light does not come on...the router at this point is only connected to its power sorce and by cable supplied to filter and from filter to wall socket.If I had the ethernet cable in port 1 and connected to my laptop then the ethernet port 1 light comes up on the router.just as the insatallation said it would

If i use exactly the same equipment and plug it exactly as I have above into my mates line the internet light works?

also the router can see his network and it detects his computer so it would seem to be working ok at my mates but not at my house

[Facedown98]

Is he using AOL?

[celticbhoy]

Is he using AOL?

yes

been in touch with AOL/BT they say problem is with the line......

bt are going to fix it


so

aol/netgear router,if the internet light doesnt work when you install initially.then its the phone line
I will let you all know if /when it gets sorted what they had to do

Edited by celticbhoy, 10 March 2007 - 09:58 AM.

[Facedown98]

It's always a possibility that the line was not configured properly by the service provider. Especially if it works for a friend with the same service. Keep in touch

[celticbhoy]

It's always a possibility that the line was not configured properly by the service provider. Especially if it works for a friend with the same service. Keep in touch

will do.............bound to be a similar problem and when i know the answer to this one i will let you all know

Celticbhoy

[celticbhoy]

It's always a possibility that the line was not configured properly by the service provider. Especially if it works for a friend with the same service. Keep in touch

will do.............bound to be a similar problem and when i know the answer to this one i will let you all know

Celticbhoy

Sorted...........no broadband even though aol said I had...........telephone line had a flag on it
no INTERNET light on the router means you dont have a broadband connection/yay.now Im on the net

[Facedown98]

Well that solves it! Glad you got it fixed, and we were on the right track

Let us know if you need anything else

[celticbhoy]

Well that solves it! Glad you got it fixed, and we were on the right track

Let us know if you need anything else

cheers mate...........all that hassle because I didnt have broadband when aol said i had

lol

Gordy