[leedownen123]

I have Sun rocket digital phone service and I have my voIP box connected to a D-Link D-524 Router that also supports my cable 10/100 internet connection. I am having problems with my phone such as not be able to hear people during calls & them not being able to hear me, and sometimes static. I am thinking of purchasing a better router unless anyone knows what else the problem is besides the router. My router& voIP box are connected to my desktop. My laptop connects to the router by a D-Link AirPlus G DWL-G630 wireless card. Would the router found at this link be compatible with my current wireless card?

http://www.tigerdire...=OTC-GOOGLEBASE

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Hello leedownen123 and welcome to G2G,

Is you telephone plugged directly into your voip box (provides service to just that one phone), or do you have a phone line that connects from your voip box to your telephone jack in the wall (makes all the phone jacks in the house work)?

and also

Have you tried plugging the voip box directly into the modem and bypassing the router.... just as a test... to see if the static goes away?

and also what are your ISP's advertised upload and download speeds?

[SpaceCowboy706]

Hello leedownen123 and welcome to G2G,

Is you telephone plugged directly into your voip box (provides service to just that one phone), or do you have a phone line that connects from your voip box to your telephone jack in the wall (makes all the phone jacks in the house work)?

and also

Have you tried plugging the voip box directly into the modem and bypassing the router.... just as a test... to see if the static goes away?

and also what are your ISP's advertised upload and download speeds?

[leedownen123]

I have just one phone and its directly connected to the modem. I have not tried to bypass the router and connect the phone directly to the modem because the static is random. I have a Comcast connection and the standard package speed is advertised at 518Kbps download and 45kbps is the upload speed.

[SpaceCowboy706]

Holy Osmosis, That upload speed is dial up..... thats most likely the cause... but i don't like it when someone tells me this "may" be the problem, so lets see if we can prove it.....


When your phone is working great:

follow this link . . . . run the test . . . . copy down the results.

When your phone is not working great or is staticy:

follow this link . . . . run the test . . . . copy down the results.


Post back the results of both.

[leedownen123]

hum..maybe I did not find the correct speeds. I simply googled "comcast speeds" Speedtest.net gives my download 2354kbps and the upload is 130kbps...I will still try the links you listed when the phone works and when it acts up..

[SpaceCowboy706]

OK, I'll keep you on my watch list.

PS.... I couldn't find anything from Sunrocket stating what the minimum speed requirements were for upload ..... just the speedtest that would pass or fail you. I do know that the speeds required by my employer for VOIP to work correctly on the return (AKA Upload) is a minimum of 256.

[leedownen123]

http://www.voiplife....n-sunrocket.php

Excerpt:

"SunRocket recommends a High Speed Internet Connection for all customers. All modems should have a minimum upstream and downstream capacity of 120 Kbps."

So what could be a possible solution for this? Would a hardware change really help or should I think about upgrading to a faster internet plan?

Just curious is this internet plan better than my current one? I'm not familiar with fiber optic broadband.
http://broadbandrate...nfiberoptic.asp

Edited by leedownen123, 06 April 2007 - 09:09 PM.

[SpaceCowboy706]

Would a hardware change really help

The only way to know that for sure, would be to bypass the router and go straight into the modem. if the problem goes away then you know its a hardware problem.... if the problem doesn't go away then you know its a speed or service issue.

That other plan your linking too has the same speeds mine do and my VOIP works like a charm (13mb download and 2mb upload).

[leedownen123]

I will try bypassing the router today. What VOIP provider do you use?

Edit: Ah! That verizon plan I listed is not yet available in my area yet. What ISP and plan do you have? I'm having trouble finding a plan similar to 13mb dowload and 2mb upload in the 38632 area code!

Edited by leedownen123, 07 April 2007 - 11:56 AM.

[SpaceCowboy706]

I use Cox Communications in Oklahoma (HSI Premier Tier) and am employed by them as well. You probably OwNt find speeds like that, as we are like the 3 or 4 th fastest in the US right now... You will probably have to check with your current ISP and see if they offer a premier tier or faster speeds for more money.