[Astaeria]

I am using Windows Vista Home Premium

My internet connection was fine until about 2 weeks ago.

Just a couple of weeks ago, I started receiving sudden lag spikes while I was playing an online game. I went to the Network and Sharing Center when this happened, and it showed that I completely disconnected from the Internet. This happens pretty frequently, at least once every 5 minutes or so, sometimes it is continuous as much as every 30 seconds (literally!).

I thought that there could be a problem with my Internet connection, therefore I preceded to call my Internet company, they came and replaced my router, and lo and behold. The lag is still occuring. The lag, according to my game, has reached anywhere between 1000 ms to 11,000 ms. I can tell I am completely disconnecting from the Internet because my access to the network changes from Local and Internet to Local Only. I also know that I connect to the Internet with Intel® 82566DC Gigabit Platform LAN Connect and I have it already set to where it will not shut off to save power.

I have NO idea how to fix this lag. Is there anyone out here that can help possibly? It is just very noticable in online games because everything seems to stop moving and then it disconnects me from the server. Sometimes it is really noticable outside of online gaming as it will also disconnect me from instant messengers like MSN/AIM and also pages on IE will completely stop loading and give errors.

I am not too educated on this sort of thing so any walk throughs on information you may possibly need to help the connection out is appreciated!

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Hi Astaeria,

Is this a wired or wireless connection?

The fact that this only started occurring recently could suggest that this is a software issue (ie: virus/malware/spyware). To test for software issues, please restart your computer in Safe Mode with Networking and then proceed to play your Online Game -- do you still receive the lag spikes / disconnects?

Vista -- Safe Mode with Networking:
To get into the Windows Vista Safe mode, as the computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu". Use your arrow keys to move to "Safe Mode with Networking" and press your Enter key.

Note: With some computers if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the "F8 key", tap the "F8 key" continuously until you get the startup menu.

[Dan]

Hi Astaeria,

Is this a wired or wireless connection?

The fact that this only started occurring recently could suggest that this is a software issue (ie: virus/malware/spyware). To test for software issues, please restart your computer in Safe Mode with Networking and then proceed to play your Online Game -- do you still receive the lag spikes / disconnects?

Vista -- Safe Mode with Networking:
To get into the Windows Vista Safe mode, as the computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu". Use your arrow keys to move to "Safe Mode with Networking" and press your Enter key.

Note: With some computers if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the "F8 key", tap the "F8 key" continuously until you get the startup menu.

[Astaeria]

It won't even allow the game to start in safe mode due to display issues.

I have noticed also that I have a LOT more sent packets than I do received. This has not always been the case.

My computer has been reformatted to factory image two days ago, but it has been doing this for over a week now.

[Astaeria]

Logs from when I disconnect.

TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.

The WinHTTP Web Proxy Auto-Discovery Service service entered the stopped state.

A request to disable the Desktop Window Manager was made by process (World of Warcraft)

The Desktop Window Manager was unable to start because composition was disabled by a running application

The Desktop Window Manager was unable to start because composition was disabled by a running application

msnmsgr (3488) \\.\C:\Users\Whitney\AppData\Local\Microsoft\Messenger\[email protected] om\SharingMetadata\Working\database_2A28_9023_288F_EC5F\dfsr.db: The database engine stopped the instance (0).

I am pretty sure this first one is a big reason as to why I keep disconnecting. I got these from the logs from the exact time I lost my connection. Any way to fix this?

[Dan]

TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.

This Event was a common issue in Windows XP SP2 as well, and may very well be causing the problem. I doubt the XP fix would work on the Vista build, however I did stumble across a site which apparently offers a fix for this issue in Vista. Click here for the site, and follow the instructions.

Let me know if you still experience the issue once you apply this patch.

[Astaeria]

I just applied this patch, and I was able to log back onto the Internet after I rebooted my computer, and not even a minute later I disconnected temporarily.

My disconnects only last about 20-30 seconds, but it's just enough to interrupt what I am doing. Although, it seems to happen MUCH more frequently when I have World of Warcraft open and logged on. I seem to always get that "A request to disable the Desktop Window Manager was made by process (World of Warcraft)" event the same time I disconnect, which seems a bit fishy to me.

I don't disconnect very often when I don't have that game open.

Edit: Just disconnected again while I was running the game. Nothing else was opened up, all firewalls are disabled including Windows and my router's firewall. Event viewer gave the same information, with the Desktop Window Manager stuff. But no TCP thing this time.

Edited by Astaeria, 24 June 2007 - 03:04 AM.

[Dan]

I'm afraid my Vista-knowledge is lacking here, so I'm not too sure how that error would relate to a disconnect. I would expect that error to accompany a game/program crash, but not a disconnect. It may be a good idea to contact WoW Technical Support, and if you have had your Vista for less than 90 days, then you should still be eligible for the free technical support offered by Microsoft.

When you get disconnected, please do the following:

• Goto Start -> Run -> Type CMD -> Press <Enter>.
• In the command prompt window, type: ipconfig /all
• You can copy/paste the results by right-clicking on the command prompt window, selecting Select All and then pressing the <Enter> key. This will copy it to your clipboard, allowing you to paste it here.

Also, while you have no connection, what happens when you do the following:
Open a command prompt window, and type: ipconfig /release -- wait for the connection to release and then type: ipconfig /renew -- wait for the connection to re-establish or for an error to appear.

[Astaeria]

Yeah, actually I've contacted WoW Tech...seems like I am not the only person in the world with this problem. I am just trying to troubleshoot it the best I can, because apparantly according to them, it is a problem on my end and not theirs. Seems kind of weird they say that though since quite a few other people have the same problem that I do.

It is interesting though how those errors work. I get those errors when I disconnect from their server. For some reason, that disconnects my internet as well. Again, I have seen on WoW Tech Support forums where other people have the same problem.

Microsoft Windows [Version 6.0.6000]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Whitney-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® 82566DC Gigabit Network Connecti
on
Physical Address. . . . . . . . . : 00-19-D1-4D-D0-68
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c9aa:daf0:43fc:1e0%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.94.156.1
68.94.157.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{05ACF672-0F4C-4866-8828-5960AC15C
D4C}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.5%10(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 68.94.156.1
68.94.157.1
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Windows\system32>

C:\Windows\system32>

[Dan]

Are you sure that you had no Internet connectivity at the time of that ipconfig? Could you please attempt another but ensure that you have no Internet connection at the time, as that ipconfig indicates that you should be having no loss of connection. Also, are you using Wireless or Wired? If Wireless, is your signal strength high at the times of the disconnects?

For now, I'm going to ignore those errors, simply because I do not know how they factor into the disconnects; instead I want to see how badly you're actually getting disconnected. What is your setup? ie: PC -> Router -> Modem? PC -> Modem? If you're using Wireless, please connect a Ethernet cable from your PC directly into the Modem, and then check to see if you still lose internet connectivity when playing WoW; do you?

You've also made mention certain lag spikes; how often do these occur? When they occur, do they eventually result in a disconnect? When you experience one of these lag spikes, please do the following:
Start -> Run -> Type: cmd -> Press <Enter> -> In the command prompt window, type: tracert us.logon.worldofwarcraft.com

Wait until the trace completes, and then copy/paste the results into your next reply.

You said that you did a reformat a few days ago; what software do you have on your computer now, that was also on there prior to the format? ie: any security software like Norton, AVG, etc.. Firewalls (even if they're disabled)?

[Astaeria]

The time I did that ipconfig, was the exact time I lost contact with their game server. I use a wired connection. Although I have noticed that when I disconnect from the game server all the computers on our network's internet seems to stop for a moment in addition to mine.

I have a PC -> Router -> Modem connection.

I lag spike from time to time, sometimes it will happen the first two or three minutes that I log into the game. It usually results in a disconnect.

As far as my reformat, I took off my McAfee stuff completely. All that's left on my computer are things like MSN messenger, Internet Explorer, and other standard programs like Microsoft Office that my computer came with.

[Astaeria]

IP Config from disconnect

Microsoft Windows [Version 6.0.6000]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Whitney-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® 82566DC Gigabit Network Connecti
on
Physical Address. . . . . . . . . : 00-19-D1-4D-D0-68
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c9aa:daf0:43fc:1e0%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.94.156.1
68.94.157.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>

[Dan]

I just realised why your IPconfig was misleading; is there any reason why you have DHCP disabled? If possible, please enable DHCP so that the ipconfig may accurately show what is going on with your connection. Once you have DHCP enabled, please wait until you're disconnected and then perform another ipconfig /all.

Also, whilst disconnected from the Internet, do the following:
Goto Start -> Run -> Type: cmd -> In the command prompt window, type: ipconfig /release -- wait for the connection to release and then type: ipconfig /renew -- please post the results of these two commands by right-clicking on the window, selecting Select All and then pressing the Enter key. This will copy it to allow you to paste it on this forum.

Are you able to plug yourself directly into the modem at any time?

Please also disable IPv6 -- quoting: http://www.microsoft...guy/cg1005.mspx

Unlike Windows XP, IPv6 in Windows Vista and Windows Server 2008 cannot be uninstalled. To disable IPv6 on a specific connection, you can do the following:

In the Network Connections folder, obtain properties of the connection and clear the check box next to the Internet Protocol version 6 (TCP/IPv6) component in the list under This connection uses the following items. This method disables IPv6 on your LAN interfaces and connections, but does not disable IPv6 on tunnel interfaces or the IPv6 loopback interface.

[Astaeria]

Not sure how to directly connect to the modem, but i'm unable to do so if it will disconnect internet from other computers in the network.

DHCP was already enabled before.


Microsoft Windows [Version 6.0.6000]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /release

Windows IP Configuration

The operation failed as no adapter is in the state permissible for
this operation.

C:\Windows\system32>ipconfig /renew

Windows IP Configuration

The operation failed as no adapter is in the state permissible for
this operation.

C:\Windows\system32>


IPv6 is disabled now and still having the problem.

[Dan]

DHCP was already enabled before.

Are you sure?

DHCP Enabled. . . . . . . . . . . : No

Goto Start --> Run --> Type: ncpa.cpl --> Right click on your Local Area Connection and select Properties --> Under the heading This connection uses the following items:, scroll down and select Internet Protocol (TCP/IP), and then press the Properties button. Under the General tab, is Obtain an IP address automatically selected?

The operation failed as no adapter is in the state permissible for this operation.

This error occurs when you either do not have DHCP enabled, or the adapter had an issue connecting to the DHCP server -- hence why I am dubious as to whether DHCP is enabled on your computer.

Not sure how to directly connect to the modem, but i'm unable to do so if it will disconnect internet from other computers in the network.

Yes, it would disconnect the other computers from the Internet; is there no time when they'll be out, and you'll be able to plug yourself in for a few minutes?

[SpaceCowboy706]

Sorry to jump in here Dan, Just need a quick question answered, Is WoW showing as "Disconnected from Server" and then you have to log back in, or are you just lagging really bad.