[tanda]

Hi Everyone, need some help here please. Brother has just bought a 2nd hand computer running Windows ME. I put it all together for him, fired it up, and Norton wanted to do an update, so said ok, it updated, but the subscription has expired, so it didn't update the virus definitions, it then wanted to re-boot. I let it re-boot, and it then froze up, re-set it, and it froze again, so booted up in safe mode, shut it down, and it booted up normally. I then went to control pannel/Add,remove programs, and the box was empty, no program list at all, so went to Nortons web site and downloaded the removal tool, removed Norton, and it asked to re-boot. Re-booted, and it froze, on a green background screen. It will load to safe mode, but try to boot normally, it loads to a green background, then freezes. Tried restor, but the only restor point is December 2004, could try it, as a last resort, and we have found a floppy recovery disk for it, but not sure how to use it. Any help, advice please, Thanks.

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The floppy recovery disk usually works like this:

The files which recovery uses to re-install Windows are on a (usually) hidden partition on the hard drive, whose contents are a compressed backup of Windows or a disk image of a Windows installation CD. This partition can only be used for recovery by booting from the recovery floppy disk.

Boot up from the floppy and this should start a small program of recovery options (full or partial recovery).

Choose 'full recovery' and Windows should be re-installed as it was when new.

The above will only work provided that the partition containing the backup of Windows has not been deleted to make more disk space available to the user (as is often the case on older systems where disk capacity is relatively small by todays standards).

Edited by pip22, 13 November 2007 - 09:46 AM.

[pip22]

The floppy recovery disk usually works like this:

The files which recovery uses to re-install Windows are on a (usually) hidden partition on the hard drive, whose contents are a compressed backup of Windows or a disk image of a Windows installation CD. This partition can only be used for recovery by booting from the recovery floppy disk.

Boot up from the floppy and this should start a small program of recovery options (full or partial recovery).

Choose 'full recovery' and Windows should be re-installed as it was when new.

The above will only work provided that the partition containing the backup of Windows has not been deleted to make more disk space available to the user (as is often the case on older systems where disk capacity is relatively small by todays standards).

Edited by pip22, 13 November 2007 - 09:46 AM.

[tanda]

UPDATE.

Thanks for the reply. We did a defrag, in safe mode, it hadn't been done for 1400 odd days, rebooted, and its booted up fine, every time, so that problem is solved. New problem, he cant download anything. For example, he tried to download AVG Free, and it just says, "You are not autherised", or words to that effect. Is it a setting we need to change or what? Thanks for your help.

[Ax238]

Hello tanda,

It might help if you are able to give us the exact error message you receive when attempting to download the file.

Regards,

Ax