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help and support.exe windows update.exe + 1500 .tmp datas [Closed]


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#1
FinaL2k7

FinaL2k7

    New Member

  • Member
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Hello there, firstly excuse my bad english!

I got a Problem with faked windows programms and i am not able to delete these programms. They have the names "Help and Support.exe" and "Windows Update.exe" and they reinstall themself when i deleted them. These programms are on my desktop.

I can not say how i got these programms, they´re just appeared friday, 10.1.2008.

With these programms the process "windows" joined the taskmanager. It eats 100% from my performance and disappear when i start hijackthis.exe. Now i could get it because i opened hijackthis.exe first and waited for it. Here my Scanlog:


Logfile of HijackThis v1.99.1
Scan saved at 16:08:45, on 12.01.2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Programme\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Programme\MySQL\MySQL Server 5.0\bin\mysqld-nt.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\taskmgr.exe
C:\Dokumente und Einstellungen\Administrator\Desktop\DESKTOP\HijackThis.exe
C:\PROGRA~1\MOZILLA.ORG\SEAMON~1\SEAMON~1.EXE
C:\WINDOWS\system32\windows

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://deutsch.eazel....php?rvs=hompag
O4 - HKLM\..\Run: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Programme\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Programme\Gemeinsame Dateien\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Microsoft cache control (MSControlService) - Unknown owner - C:\WINDOWS\system32\windows
O23 - Service: MySQL - Unknown owner - C:\Programme\MySQL\MySQL.exe (file missing) <--- i will solve this problem later :)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

I tried to fix the "windows-process"-problem, but it does not help anyway.

I also ran anti-vir and spybot in the secure windows-mode but i´ve nothing found. Ad-adware wasn't able to get started in secure mode, so i ran it in normal mode. Nothing found.

Hopefully you can understand my problem! For a better exposition view this link from a other user with the same problem: http://www.geekstogo...og-t183234.html

With greetings,
FinaL2k7

Edit:
Important: I got strange messages:
System warning:
Windows performed illegal operation. Your system files could have critical errors. It could cause unpredictable or erratic behavior, freezes and crashes. Fixing these errors can increase your computer's performance and prevent data your personal data loss.

Would you like open System Troubleshooting center to fix the problem? (Recommended)

Ok / Cancel


Then:
SysFader: IEXPLORER.EXE - Potential Apllication Error
The instruction at "0x01d62739"referenced memory at "0x02354e50". The memory could not be "read. Click on OK to terminate.

Ok

NOTE: These messages got COPIED, i haven't wrote these mistakes !

Also i forgot to say that i got 1.500 .tmp files in c:\.

Edit2
A new message appeared just now...

Your system could become unstable
A potential problem has been detected and Windows has been shotdown buggy application to prevent damage to your computer. ****WXYZ.SYS - Address F73120AE base at C00000, DataStamp 36b072A3
Kernel Debugger Using: COM2 (Port 0x28f, Baud rate 192000)


OK

Edited by FinaL2k7, 12 January 2008 - 09:41 AM.

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#2
kahdah

kahdah

    GeekU Teacher

  • Retired Staff
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Hello FinaL2k7

Welcome to G2Go. :)
==================
At this time I do not see any antivirus installed.
If you are still running Avira then do not install Avast but if you do not have Avira anymore then:
The first thing I will need you to do is to Download this anti-virus program and install it.
This is free.
Avast
================================================
Run this tool in Normal mode please.

Please download ComboFix from Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
  • Close any open browsers.
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    -----------------------------------------------------------

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

      -----------------------------------------------------------

  • Double click on combofix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**
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#3
kahdah

kahdah

    GeekU Teacher

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  • 15,822 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with address of this thread. This applies only to the original topic starter. Everyone else please begin a New Topic.
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