[Bonsai Guy]

A few days ago Vista ran a check disk on startup. Since then I've been having all kinds of problems. I've been through the malware section and my computer has been proclaimed clean. However, I'm still having issues.

My internet connection icon in the taskbar is showing a red X even though I'm connected. When I scroll over it it says -

Connection status: unknown
Access is denied.

Windows Installer errors out with the message -

The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

I'm also getting an error when I go to the windows updater under the control panel. I get -

Windows could not search for new updates. Error(s) found: Code 80070005

I've also been getting a silent failure of my access when I try to delete files. After the check disk ran Norton stopped working. I tried to uninstall it to then reinstall it, but of course Windows Installer wasn't working. So I tried to delete the file from program files. I dragged it to the recycle bin, it asked for administrator approval, I clicked continue, but then nothing happened. This happens when I try to delete any file from program files, although I seem to be able to delete things from other places. I was finally able to uninstall norton through its own uninstaller but I've not been able to uninstall Super AntiSpyware or delete the files from program files.

Finally, I was going to try the startup repair, so I put in the Vista disk and restarted my computer. Unfortunately, it didn't start off the disc and when the computer rebooted my CD drive was no longer appearing under My Computer and it will not respond when I try to open it.

I also tried to check my BIOS info before I rebooted and under system information in the right hand panel I see:

Can't collect information.
Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing.

This had been driving me absolutely insane for the last couple days, any help would be greatly appreciated

Edited by Bonsai Guy, 28 January 2008 - 10:06 PM.

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I could be going extreme here, but if it were mine, I would save what I needed and format and reinstall.
I would not re-install Norton.

I would be making a good assumption in assuming that Norton is the problem. Even if you did get all of nortons product uninstalled, the damage is already done.

From what I have been hearing, norton and vista have been having some clashes.

Sorry about the issues, I know this is not the answer you were hoping for.

Give this thread some time though, someone else may have a better solution.

[PsychPosse]

I could be going extreme here, but if it were mine, I would save what I needed and format and reinstall.
I would not re-install Norton.

I would be making a good assumption in assuming that Norton is the problem. Even if you did get all of nortons product uninstalled, the damage is already done.

From what I have been hearing, norton and vista have been having some clashes.

Sorry about the issues, I know this is not the answer you were hoping for.

Give this thread some time though, someone else may have a better solution.

[Bonsai Guy]

Yeah, I'd thought about that too. Unfortunately, I'm in Japan, and the time it's gonna take for me to get an external and all, I was hoping I might be able to find another way around.

Also, I'm unsure how to get the computer to boot off the disk to reinstall.

[PsychPosse]

Just put the OS disk, or the recovery disk, in your cd drive and reboot.

It should recognize the cd and give you a prompt: It will ask you if you want to boot from the cd and you have to answer it quickly, or it will boot up normal.

If that doesn't work, as it seems it wasns't for you. try using F9 while booting up,that should give you some boot options, then select to boot from your cd/dvd drive.

Do you have a recovery image partition? Not sure which versions have that and which don't. It should be a partition of your C: drive. If you have it, you should be able to find it under Computer. During boot up you can use F8 and select the recovery option, if you do have that.

Follow the instructions from there. You could try the recovery options it might list.