[Jesse Cupps]

these are my itunes network diagnostics. my internet works and my firewall is off. i have no idea why i cant access the store. please help!


Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Hewlett-Packard hp pavilion ze4900 (PR300UA#ABA)
iTunes 7.6.1.9
QuickTime 7.4.1
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.4.7
Bonjour 1.0.4.12 (118.4)


Current user is an administrator.
The current local date and time is 2008-03-08 14:31:18.
iTunes is not running in safe mode.


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {DF9927AF-AF7F-4642-96D5-0EACC3D501EF}
Description: Netopia 802.11b WLAN USB Adapter - Packet Scheduler Miniport
IP Address:
Subnet Mask: 255.255.255.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Sat Mar 08 13:10:44 2008

Lease Expires: Sun Mar 09 14:10:44 2008

DNS Servers: 192.168.1.254
192.168.1.254

Adapter Name: {D1D3252D-5208-4ED7-A5E5-D21F8D7C3C43}
Description: Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Sun Mar 09 14:10:44 2008

Lease Expires: Sun Mar 09 14:10:44 2008

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: ˆ
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.

Edited by Jesse Cupps, 08 March 2008 - 07:21 PM.

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Hi Jesse Cupps and welcome to Geeks to Go
I wonder if it's a good idea to post so much information about your IP address and your iTunes Serial Number! At least blank them out for the moment,rather safe than sorry!
Cheers
zorba
Btw:check out http://www.geekstogo...re-t144947.html

Edited by zorba the geek, 08 March 2008 - 05:08 PM.

[zorba the geek]

Hi Jesse Cupps and welcome to Geeks to Go
I wonder if it's a good idea to post so much information about your IP address and your iTunes Serial Number! At least blank them out for the moment,rather safe than sorry!
Cheers
zorba
Btw:check out http://www.geekstogo...re-t144947.html

Edited by zorba the geek, 08 March 2008 - 05:08 PM.

[Jesse Cupps]

thanks zorba. i have just recently read that topic you suggested but i did not find any help from it.

Edited by Jesse Cupps, 08 March 2008 - 07:41 PM.

[Jesse Cupps]

i have tried everything. does anybody have any ideas?