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IE 7 Hangs in one user but not another


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trainingdiva

trainingdiva

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I'm helping a friend with a unique problem. IE 7 Hangs on one user. I'm not sitting at his computer currently but here are the specifics I can provide (remember).
Running IE 7, Win XP SP2, McAfee - Personal Firewall and AntiVirus
Connection is never dial a connection, and automatically detect settings

By hangs - I mean the blank page or error page won't even display

If I log in using his user Name in Windows XP - IE 7 works
If I log in using his wife's User Name - either straight from start up or switch user IE 7 Hangs and computer pretty much hangs... (windows don't update if I CTRL ALT, DEL - task manager doesn't show IE7 in the applications tab)
I tried creating a new User account IE 7 Hangs

His wife's log in can connect using Firefox Mozilla to the internet - but she prefers IE 7.

I re-downloaded IE7 from the Microsoft site and no luck. I have not backed down to IE6 and reinstalled to IE7 because so many addons and updates have been installed.

I've printed the Microsoft support KP 326155 article and can go though those steps and any others that you suggest. I also saw another post that recommends uninstalling Yahoo toolbar if installed. I didn't notice if it was installed.

I've used computers for 20+ years, this one has stumped me. Any help is greatly appreciated.

Thanks in advance, K -
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