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Can not take virus off of computer

Started by Ida Jane , May 02 2008 12:57 PM

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#1
Ida Jane

Posted 02 May 2008 - 12:57 PM

New Member

Member
1 posts

First I lost sound not completely but very faint. I tried to download several anti virus but computer will not accept. Have tried to restore will not work. Finally got spybot to accept but didnt know what to allow or delete.

#2
Murray S.

Posted 02 May 2008 - 01:01 PM

Trusted Tech

Member
4,513 posts

Howdy and welcome to GTG:

I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum. If you are unable to run and/or post a HJT log, then post that in your initial post in the topic you create in that forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Murray