Ever since I did a system restore of my computer, my Windows Installer doesn't function properly. I tried to download an update for my Quicktime application: I was able to download it, but when I tried to install the file, I received an error message that said "The Windows Installer Service could not be accessed. This can occur when you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance." (See the attached photo). I am not running Windows in safe mode, so I figure that Windows Installer isn't installed correctly.
I've tried to open my Microsoft Word program as well, and I receive the same message. I tried to reinstall and uninstall my Microsoft Office program, but was unsucessful doing both tasks.
Other applications like Google Earth, Google Talk, Windows Media Player, etc. are not affected by this for some reason.
I've tried contacting Microsoft Support, but they haven't even tried to help me with the issue.
I hope someone here can help!
Thanks,
Claire-Marie
P.s. I also have been unsuccessful in installing my Microsoft Updates; they always fail. I've tried to install Service Pack 3, but some components are missing. I think that the problem might be Windows Installer.
Attached Files
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Error.bmp 139.67KB
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Edited by Claire-Marie, 21 July 2008 - 12:21 AM.
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