So today I restart her computer after installing Avast! on it (have it on mine as well) and when I do, automatic updates kicks in. No problem thus far. After automatic updates does its thing it loads for awhile (gets past the windows bar) and I see the Welcome screen its loading the desktop but after the welcome screen (normally ask for a password but since she doesn't have a password should go right too the desktop) it goes to a black screen for about two minutes. I can see the mouse, move it, I can even access task manager, but the screen is black. After 2 minutes the desktop finally shows up. So I figure that's odd, normally it pops right too the desktop. So I restart and notice the second problem.
A little window pops up about an error with hpqgpc01.exe (assuming one of the few programs that got installed with the printer since thats the only HP thing on the comp). Has an error code 0xc0000005 and below it it says 0x7628be16.
Also once restarted it still takes awhile to get to desktop (though after desktop is finally gotten to everything works fine).
So I'm sort of wondering how I would go about fixing this. I'm usually pretty good at figuring this stuff out but I don't mind some assistance/second opinions from the good members of G2G. Any assistance would be greatly appreciated
I mention how mines configured vs hers because mine is working fine.
Edited by Caffiene_Powered, 22 September 2008 - 07:10 PM.