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Blue Screen


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#1
Ampersand

Ampersand

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Hello, my laptop keeps restarting for no apparent reason. I've never had this problem before until a couple of days ago. I've gotten two different error messages after the restart.

-------------------------------------------------------------------------------------
Problem Details

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: fe
BCP1: 00000008
BCP2: 00000006
BCP3: 00000005
BCP4: 87362978
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini100508-03.dmp
C:\Users\Janett\AppData\Local\Temp\WER-67626-0.sysdata.xml
C:\Users\Janett\AppData\Local\Temp\WER5965.tmp.version.txt

-------------------------------------------------------------------------------------------

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: fe
BCP1: 00000008
BCP2: 00000006
BCP3: 00000005
BCP4: 876C1978
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini100608-01.dmp
C:\Users\Janett\AppData\Local\Temp\WER-63398-0.sysdata.xml
C:\Users\Janett\AppData\Local\Temp\WER29AE.tmp.version.txt

-------------------------------------------------------------------------------------------

Here's the system information, in case it helps.

Posted ImagePosted Image

And here's the .dmp files uploaded to Mediafire

http://www.mediafire.com/?ykz0unxnyj2
http://www.mediafire.com/?h3ongch0yj3

Thanks in advance.
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#2
The Admiral

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It looks like this blue screen is caused by a USB device, controller, or port failing. I'll take a look at the dumps when I get home from work and find out why.

You mentioned this started a couple of days ago. What did you do a couple of days ago? Were there any updates that needed to be installed, or any software you added or updated yourself? Plugged in a new USB device?

Edited by The Admiral, 08 October 2008 - 07:49 AM.

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#3
Ampersand

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I have not installed any new USB devices. The only one that i have constantly connected to it is a wireless mouse (which i've had since i bought the computer, so i doubt that's causing the troubles). As for updates, i don't recall anything major, just some Firefox updates.
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#4
Ampersand

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Update: It seems that the computer is completely fine, except for when I open MSN messenger. I can run any programs, even memory consuming PC games but nothing happens until I open MSN messenger. Once I do, within 5 minutes the computer automatically restarts. Anyone have any idea what this could be?

Thanks in advance.
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#5
hfcg

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I would look for a driver issue with your web cam.
Try rolling back the driver as an updated driver may be conflicting with your MSN messenger.
Do you need instructions for rolling back the driver?
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#6
sUBtech

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Hi there
Please upload your minidump folder here and i will help you to debug and let you know the reason for BSOD.

Looking for minidump file

Go to My Computer and locate C:\Windows\Minidump or C:\Minidump. Once you have the minidump folder, please zipped the whole folder and upload it here (using add attachement function) or other web hosting page mentioned below. Please provide the link to download your file.


No minidump file available!!!How??
Do the following if you did not find your minidump file

(Window XP)
  • Right click at My Computer
  • Go to Properties
  • Look at Advanced tab then go for Startup and Recovery
  • Look at Settings and untick Automatic Restart
  • Make sure that write debugging information is Small Memory Dump (64kb)

(Window Vista)
  • Right click at My Computer
  • Go to Properties
  • Look at Advanced System Properties tab then go for Startup and Recovery
  • Look at Settings and untick Automatic Restart
  • Make sure that write debugging information is Small Memory Dump (64kb)

Posted Image


Thanks
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#7
Ampersand

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I would look for a driver issue with your web cam.
Try rolling back the driver as an updated driver may be conflicting with your MSN messenger.
Do you need instructions for rolling back the driver?


Yes, please. And thank you.

Hi there
Please upload your minidump folder here and i will help you to debug and let you know the reason for BSOD.


I will attach the whole Minidump folder to this post.

I might also like to add the my Winamp player is crashing as well.. I'm not sure if its one big problem or several small ones. Any help is really appreciated. Thanks in advance.

Attached Files


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#8
sUBtech

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Hi there Ampersand,

Minidump 101708-01 - 0XFE on stream.sys
Minidump 101608-01 - 0XFE on stream.sys
Minidump 101608-02 - 0X9F on ntkrpamp.exe
Minidump 101608-03 - 0XFE on stream.sys
Minidump 101408-01 - 0XFE on stream.sys
Minidump 101308-01 - 0xFE on stream.sys
Minidump 101008-01 - 0xFE on stream.sys
Minidump 100908-01 - 0x9F on ntkrpamp.sys
Minidump 100608-01 - 0XFE on stream.sys
Minidump 100508-01 - 0XFE on stream.sys
Minidump 100508-02 - 0XFE on stream.sys
Minidump 100508-03 - 0XFE on stream.sys
Minidump 100108-01 - 0X116 on nvlddmkm.sys

BugCheck:
0XFE (BUGCODE_USB_DRIVER) - an error has occurred in a Universal Serial Bus (USB) driver
0X9F (DRIVER_POWER_STATE_FAILURE) - driver is in an inconsistent or invalid power state
0X116 (VIDEO_TDR_ERROR) - Display driver failure


You have a missing driver on stream.sys. which is WDM CODEC Class Device Driver 2.0.
Reinstalling the driver might solve your problem.

Edited by sUBtech, 19 October 2008 - 07:52 AM.

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#9
Ampersand

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Thanks for your time.. however, I'm not exactly sure how to do that. How do I reinstall it?
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#10
sUBtech

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Hi there, you can download the file here and replace in the following path.
C:\Windows\System32\driver\

The download link for the file stream.sys
http://www.dynamicli.../info_s/160.htm

Some reading that you might interested on your issue
http://forums.techar...ware/476570.htm
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#11
Ampersand

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It says I have to pay to download the file. Is there any other way I can fix this without having to pay for something?
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#12
hfcg

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Who makes the webcam?
Is it factory installed?
Go to the web site of the manufacture (the camera, or the computer if it is built in) and download the driver from there for free.
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#13
Ampersand

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Well when I look directly at the computer, next to the camera lens it says "HP webcam" (yes, it is built-in), however in the Device Manager it says that the manufacturer is Sonix and it's called "Simplo Webcam." I went to both HP and Sonix websites and neither had any results for it. What I've done in the mean time is just disable the webcam for now and so far I haven't had any troubles with MSN anymore, but Winamp keeps crashing every now and then.

Thanks for the help, I appreciate it.
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#14
gdduran

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Hi there
Please upload your minidump folder here and i will help you to debug and let you know the reason for BSOD.


Attached File  Mini110808_01.zip   13.15KB   334 downloads
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#15
hfcg

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How about uninstalling winamp, and then reinstalling it.
Or just uninstall and use Windows media player.
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