here are the diagnostics:
Microsoft Windows Vista Home Edition Service Pack 1 (Build 6001)
Hewlett-Packard HP Pavilion dv2700 Notebook PC
iTunes 8.0.1.11
QuickTime 7.5.5
FairPlay 1.0.15
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.1.13
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number B172F4B67644271E
Current user is not an administrator.
The current local date and time is 2008-11-02 10:09:03.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8400M GS
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {47F7E113-55ED-4752-813F-727D46E263F7}
Description: Intel® PRO/Wireless 3945ABG Network Connection
IP Address: 192.168.1.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Nov 02 09:36:24 2008
Lease Expires: Mon Nov 03 09:36:24 2008
DNS Servers: 10.5.1.115
10.5.1.115
10.5.1.116
Adapter Name: {1AE67BD7-C228-45C3-ABB9-16B87F279AF6}
Description: Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 17:00:00 1969
Lease Expires: Wed Dec 31 17:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2008-08-16 17:16:43.