[Ana Maria]

I am new here and I am not sure if I am doing this correctly...

I have McAfee Security Center 9.0v / Virus Scan 13.0 v / Personal Firewall 10.0v installed on my computer and about 2 1/2 weeks ago while running McAfee updates I got a pop up stating that it detected Generic Artemis on my computer and it is not able to remove this.

Also before posting this I went to "You must read this before posting a Hijackthis Log and while following the preperation instructions specifically the System Restore Point I ran into the following message pop up once I double clicked on SysRestorePoint.exe

"To run this application, you first must insall one of the following versions of the .NET Framework: v2.0.50727
Contact your application publisher for instructions about obtaining the appropriate version of the .NET Framework"

I stopped in those instructions since I am not sure of what to do next...

By the way I have downloaded HijackThis as recommended in the McAfee forum and below you will find a copy of the log -

Thanks for the assitance!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:02:44 PM, on 12/11/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\S3apphk.exe
C:\WINDOWS\system32\ps2.exe
C:\WINDOWS\LTMSG.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Java\jre1.5.0_03\bin\jucheck.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\SiteAdvisor\6172\SiteAdv.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http://windiwsfsearch.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us5.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://windiwsfsearch.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://windiwsfsearch.com/ie6.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://windiwsfsearch.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://us5.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://windiwsfsearch.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://srch-us5.hpwis.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll
O2 - BHO: (no name) - {CFEE97A3-4911-444D-8BE8-E243A23D3DE2} - C:\Program Files\Applications\iebt.dll (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - c:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: ZeroBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program Files\NetZero\Toolbar.dll (file missing)
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O3 - Toolbar: (no name) - {144A6B24-0EBC-4D89-BF09-A06A718E57B5} - (no file)
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
O4 - HKLM\..\Run: [DDCM] "C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe" -Background
O4 - HKLM\..\Run: [DDCActiveMenu] "C:\Program Files\WildTangent\DDC\ActiveMenu\DDCActiveMenu.exe" -boot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [S3apphk] S3apphk.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [CMPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6172\SiteAdv.exe
O4 - HKLM\..\Run: [McENUI] C:\PROGRA~1\McAfee\MHN\McENUI.exe /hide
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKLM\..\Policies\Explorer\Run: [smile] C:\Program Files\Applications\wcs.exe
O4 - HKLM\..\Policies\Explorer\Run: [start] C:\Program Files\Applications\iebtm.exe
O4 - .DEFAULT User Startup: AutoPlay.exe (User 'Default user')
O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: (no name) - {9034A523-D068-4BE8-A284-9DF278BE776E} - http://www.iexplorer...om/redirect.php (file missing)
O9 - Extra 'Tools' menuitem: IE Anti-Spyware - {9034A523-D068-4BE8-A284-9DF278BE776E} - http://www.iexplorer...om/redirect.php (file missing)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo1.walgre...eensActivia.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1095704465808
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1224894264546
O22 - SharedTaskScheduler: impetuousities - {0ba3e00d-b660-46e6-a2db-2672ee82dc98} - C:\WINDOWS\system32\oanlvs.dll (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 10240 bytes

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Hello Ana Maria,

Welcome to Geekstogo.

Please read this post completely, it may make it easier if you copy and paste this post to a new text document or print it for reference later. This will especially help you when your computer is off line.

Please download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
• Instead of Windows loading as normal, the Advanced Options Menu should appear;
• Select the first option, to run Windows in Safe Mode, then press Enter.
• Choose your usual account.

• Open the extracted SDFix folder and double click RunThis.bat to start the script.
• Type Y to begin the cleanup process.
• It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
• Press any Key and it will restart the PC.
• When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
• Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
  (Report.txt will also be copied to Clipboard ready for posting back on the forum).
• Finally paste the contents of the Report.txt back on the forum.

[emeraldnzl]

Hello Ana Maria,

Welcome to Geekstogo.

Please read this post completely, it may make it easier if you copy and paste this post to a new text document or print it for reference later. This will especially help you when your computer is off line.

Please download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
• Instead of Windows loading as normal, the Advanced Options Menu should appear;
• Select the first option, to run Windows in Safe Mode, then press Enter.
• Choose your usual account.

• Open the extracted SDFix folder and double click RunThis.bat to start the script.
• Type Y to begin the cleanup process.
• It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
• Press any Key and it will restart the PC.
• When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
• Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
  (Report.txt will also be copied to Clipboard ready for posting back on the forum).
• Finally paste the contents of the Report.txt back on the forum.

[Ana Maria]

Thank you emeraldnzl!

I did as you indicated however I have a doubt after running RunThis.bat and while my PC was suppose to reboot it would not restart on its own and we had to force the restart after that the Fixtool did run again and below is the report saved on the SDFix folder - let me know if everything that needed to happen in fact did or if I should run SDFix RunThis.bat again...

Once again thank you - the Generic Artemis was located in C:\System Volume Information\_restore{07067F02-601B-445E-AF-8E-8602C05A674E}\RP270\A0052667.exe

Do you think this was removed?

SDFix: Version 1.240
Run by Alexander on Sun 12/14/2008 at 01:55 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

Trojan Files Found:

C:\Documents and Settings\All Users\Start Menu\Antivirus Scan.url - Deleted
C:\Documents and Settings\All Users\Start Menu\Online Spyware Test.url - Deleted



Folder C:\WINDOWS\system32\912525 - Removed


Removing Temp Files

ADS Check :

[emeraldnzl]

Hi Ana Maria,

That is not the full SDFix report.

There is a lot of other information that is important.

Please post the full Report.txt. This is saved in the SDFix folder.

[Ana Maria]

In the SDFix folder there is a file named Report.txt the information I pasted is all that is in that folder I tried all the steps this morning again and now I have a Report.txt and a Report_old_1.txt the information in the new Report.txt is below.

Now in the SDFix folder there are many other txt documents - are these what you are in need of?


SDFix: Version 1.240
Run by Alexander on Mon 12/15/2008 at 07:13 AM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found

After I ran the SDFix I still received the popup - Potentially Unwanted Program Detected by McAfee in relation to the Generic Artemis asking if I want to remove this program I select OK and I get the message stating McAfee is not able to remove this.

[emeraldnzl]

Hello Ana Maria,

Not the result I had expected from SDFix for that infection. Lets try this one.

Please download ComboFix from one of these locations:

Link 1
Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  
• Double click on ComboFix.exe & follow the prompts.
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt together with a new HijackThis log in your next reply.

[Ana Maria]

Hello -

I apologize for the delay in response I have been under the weather and I had my husband try to follow your instructions - I don't know how well he did but below is the log from ComboFix and the new HJT report.

ComboFix 08-12-18.03 - Alexander 2008-12-19 14:51:35.1 - NTFSx86
Running from: c:\documents and settings\Alexander\Desktop\ComboFix.exe
* Created a new restore point
* Resident AV is active

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\program files\Applications\myd.ico
c:\program files\Applications\mym.ico
c:\program files\Applications\myp.ico
c:\program files\Applications\myv.ico
c:\program files\Applications\ot.ico
c:\program files\Applications\ts.ico
c:\windows\IE4 Error Log.txt
c:\windows\system32\BkavAuto.vxd
D:\Autorun.inf

.
((((((((((((((((((((((((( Files Created from 2008-11-19 to 2008-12-19 )))))))))))))))))))))))))))))))
.

2008-12-18 13:58 . 2008-12-18 13:58 36 --a------ c:\windows\marscam.ini
2008-12-18 13:05 . 2004-08-04 02:56 16,384 --a------ c:\windows\system32\ipsink.ax
2008-12-18 13:05 . 2004-08-04 02:56 16,384 --a--c--- c:\windows\system32\dllcache\ipsink.ax
2008-12-18 13:05 . 2004-08-04 01:10 15,360 --a------ c:\windows\system32\drivers\StreamIP.sys
2008-12-18 13:05 . 2004-08-04 01:10 15,360 --a--c--- c:\windows\system32\dllcache\streamip.sys
2008-12-18 13:05 . 2004-08-04 01:10 10,880 --a------ c:\windows\system32\drivers\NdisIP.sys
2008-12-18 13:05 . 2004-08-04 01:10 10,880 --a--c--- c:\windows\system32\dllcache\ndisip.sys
2008-12-18 13:05 . 2004-08-04 00:58 5,504 --a------ c:\windows\system32\drivers\MSTEE.sys
2008-12-18 13:05 . 2004-08-04 00:58 5,504 --a--c--- c:\windows\system32\dllcache\mstee.sys
2008-12-18 13:04 . 2008-12-18 13:04 <DIR> d-------- c:\program files\DIFX
2008-12-18 13:04 . 2004-08-04 01:10 85,376 --a------ c:\windows\system32\drivers\NABTSFEC.sys
2008-12-18 13:04 . 2004-08-04 01:10 85,376 --a--c--- c:\windows\system32\dllcache\nabtsfec.sys
2008-12-18 13:04 . 2004-08-04 01:10 19,328 --a------ c:\windows\system32\drivers\WSTCODEC.SYS
2008-12-18 13:04 . 2004-08-04 01:10 19,328 --a--c--- c:\windows\system32\dllcache\wstcodec.sys
2008-12-18 13:04 . 2004-08-04 01:10 17,024 --a------ c:\windows\system32\drivers\CCDECODE.sys
2008-12-18 13:04 . 2004-08-04 01:10 17,024 --a--c--- c:\windows\system32\dllcache\ccdecode.sys
2008-12-18 13:04 . 2004-08-04 01:10 11,136 --a------ c:\windows\system32\drivers\SLIP.sys
2008-12-18 13:04 . 2004-08-04 01:10 11,136 --a--c--- c:\windows\system32\dllcache\slip.sys
2008-12-18 13:03 . 2004-08-04 02:56 90,624 --a------ c:\windows\system32\kswdmcap.ax
2008-12-18 13:03 . 2004-08-04 02:56 90,624 --a--c--- c:\windows\system32\dllcache\kswdmcap.ax
2008-12-18 13:03 . 2004-08-04 02:56 61,952 --a------ c:\windows\system32\kstvtune.ax
2008-12-18 13:03 . 2004-08-04 02:56 61,952 --a--c--- c:\windows\system32\dllcache\kstvtune.ax
2008-12-18 13:03 . 2004-08-04 02:56 53,760 --a------ c:\windows\system32\vfwwdm32.dll
2008-12-18 13:03 . 2004-08-04 02:56 53,760 --a--c--- c:\windows\system32\dllcache\vfwwdm32.dll
2008-12-18 13:03 . 2004-08-04 02:56 43,008 --a------ c:\windows\system32\ksxbar.ax
2008-12-18 13:03 . 2004-08-04 02:56 43,008 --a--c--- c:\windows\system32\dllcache\ksxbar.ax
2008-12-18 13:02 . 2008-12-18 13:02 <DIR> d-------- c:\program files\Mars
2008-12-18 13:02 . 2006-08-02 10:45 114,560 --a------ c:\windows\system32\drivers\mr7910.sys
2008-12-14 13:51 . 2008-12-14 13:51 <DIR> d-------- c:\windows\ERUNT
2008-12-14 13:41 . 2008-12-15 07:39 <DIR> d-------- C:\SDFix
2008-12-12 09:19 . 2008-10-16 14:38 6,066,176 -----c--- c:\windows\system32\dllcache\ieframe.dll
2008-12-12 09:19 . 2007-04-17 03:32 2,455,488 -----c--- c:\windows\system32\dllcache\ieapfltr.dat
2008-12-12 09:19 . 2007-03-07 23:10 991,232 -----c--- c:\windows\system32\dllcache\ieframe.dll.mui
2008-12-12 09:19 . 2008-10-16 14:38 459,264 -----c--- c:\windows\system32\dllcache\msfeeds.dll
2008-12-12 09:19 . 2008-10-16 14:38 383,488 -----c--- c:\windows\system32\dllcache\ieapfltr.dll
2008-12-12 09:19 . 2008-10-16 14:38 267,776 -----c--- c:\windows\system32\dllcache\iertutil.dll
2008-12-12 09:19 . 2008-10-16 14:38 63,488 -----c--- c:\windows\system32\dllcache\icardie.dll
2008-12-12 09:19 . 2008-10-16 14:38 52,224 -----c--- c:\windows\system32\dllcache\msfeedsbs.dll
2008-12-12 09:19 . 2008-10-16 07:11 13,824 -----c--- c:\windows\system32\dllcache\ieudinit.exe
2008-12-12 09:06 . 2007-08-13 18:54 33,792 --a--c--- c:\windows\system32\dllcache\custsat.dll
2008-12-11 21:01 . 2008-12-11 21:01 <DIR> d-------- c:\program files\Trend Micro
2008-12-07 13:43 . 2008-12-07 13:43 38,616 --a------ c:\documents and settings\Alexander\Application Data\GDIPFONTCACHEV1.DAT
2008-12-07 13:15 . 2008-12-07 13:15 <DIR> d-------- c:\documents and settings\Alexander\Application Data\Apple Computer
2008-12-04 08:42 . 2008-12-04 08:49 <DIR> d-------- c:\documents and settings\Alexander\Application Data\SiteAdvisor
2008-12-04 08:33 . 2002-04-20 00:24 <DIR> d-------- c:\documents and settings\Alexander\WINDOWS
2008-12-04 08:33 . 2002-04-20 00:23 <DIR> d-------- c:\documents and settings\Alexander\Application Data\VERITAS
2008-12-04 08:33 . 2002-04-25 20:39 <DIR> d-------- c:\documents and settings\Alexander\Application Data\Symantec
2008-12-04 08:33 . 2002-04-20 00:04 <DIR> d-------- c:\documents and settings\Alexander\Application Data\InterTrust
2008-12-04 08:33 . 2002-04-19 23:50 <DIR> d-------- c:\documents and settings\Alexander\Application Data\Corel
2008-12-04 08:33 . 2008-12-19 14:03 <DIR> d-------- c:\documents and settings\Alexander
2008-12-03 10:01 . 2008-12-03 10:01 118 --a------ c:\windows\system32\MRT.INI

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-12-19 20:52 --------- d-----w c:\program files\Applications
2008-11-13 17:02 --------- d-----w c:\documents and settings\All Users\Application Data\McAfee
2008-10-28 00:31 --------- d-----w c:\program files\Microsoft CAPICOM 2.1.0.2
2008-10-27 23:58 --------- d-----w c:\program files\Microsoft Silverlight
2008-10-24 11:10 453,632 ----a-w c:\windows\system32\drivers\mrxsmb.sys
2008-10-23 16:38 --------- d-----w c:\program files\NOS
2008-10-23 16:38 --------- d-----w c:\documents and settings\All Users\Application Data\NOS
2008-10-23 13:39 --------- d-----w c:\program files\Common Files\Adobe
2007-03-22 02:39 359,112 ----a-w c:\program files\LimeWireWin.exe
2005-02-25 00:55 13,171,200 ----a-w c:\program files\AdbeRdr70_enu.exe
2004-10-16 13:02 37 ----a-w c:\program files\fiesta.ram
2001-08-18 12:00 94,784 --sh--w c:\windows\twain.dll
2004-08-04 07:56 50,688 --sh--w c:\windows\twain_32.dll
2004-08-04 07:56 1,028,096 --sha-w c:\windows\system32\mfc42.dll
2004-08-04 07:56 54,784 --sha-w c:\windows\system32\msvcirt.dll
2004-08-04 07:56 413,696 --sha-w c:\windows\system32\msvcp60.dll
2004-08-04 07:56 343,040 --sha-w c:\windows\system32\msvcrt.dll
2007-12-04 18:38 550,912 --sh--w c:\windows\system32\oleaut32.dll
2004-08-04 07:56 83,456 --sh--w c:\windows\system32\olepro32.dll
2004-08-04 07:56 11,776 --sh--w c:\windows\system32\regsvr32.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2004-10-13 1694208]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2004-08-04 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="NvQTwk" [X]
"hpsysdrv"="c:\windows\system\hpsysdrv.exe" [1998-05-07 52736]
"DDCM"="c:\program files\WildTangent\DDC\DDCManager\DDCMan.exe" [2001-12-12 155648]
"DDCActiveMenu"="c:\program files\WildTangent\DDC\ActiveMenu\DDCActiveMenu.exe" [2001-12-12 98304]
"Recguard"="c:\windows\SMINST\RECGUARD.EXE" [2001-12-19 212992]
"dla"="c:\windows\system32\dla\tfswctrl.exe" [2002-03-14 102455]
"IgfxTray"="c:\windows\System32\igfxtray.exe" [2001-08-08 143360]
"HotKeysCmds"="c:\windows\System32\hkcmd.exe" [2001-08-08 90112]
"PS2"="c:\windows\system32\ps2.exe" [2001-07-03 81920]
"CMPDPSRV"="c:\windows\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE" [2001-10-31 45056]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2004-09-13 49152]
"SunJavaUpdateSched"="c:\program files\Java\jre1.5.0_03\bin\jusched.exe" [2005-04-13 36975]
"mmtask"="c:\program files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe" [2004-02-05 53248]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2008-02-04 267048]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe" [2008-07-10 116040]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2008-05-27 413696]
"mcagent_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2008-07-11 641208]
"SiteAdvisor"="c:\program files\SiteAdvisor\6172\SiteAdv.exe" [2007-08-24 36640]
"McENUI"="c:\progra~1\McAfee\MHN\McENUI.exe" [2008-06-13 1176808]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2008-06-12 34672]
"nwiz"="nwiz.exe" [2002-03-09 c:\windows\system32\nwiz.exe]
"S3apphk"="S3apphk.exe" [2002-03-15 c:\windows\system32\S3apphk.exe]
"LTMSG"="LTMSG.exe" [2003-07-14 c:\windows\ltmsg.exe]

c:\documents and settings\Default User\Start Menu\Programs\Startup\
AutoPlay.exe [2001-09-17 36864]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
hp center UI.lnk - c:\program files\hp center\137903\Shadow\ShadowBar.exe [2002-04-20 69632]
hp center.lnk - c:\program files\hp center\137903\Program\BackWeb-137903.exe [2002-04-20 16384]
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2004-11-04 258048]
HP Image Zone Fast Start.lnk - c:\program files\HP\Digital Imaging\bin\hpqthb08.exe [2004-11-04 53248]
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-02-13 83360]
WinZip Quick Pick.lnk - c:\program files\WinZip\WZQKPICK.EXE [2005-09-09 118784]

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"c:\\Program Files\\hp center\\137903\\Program\\BackWeb-137903.exe"=
"c:\\WINDOWS\\system32\\sessmgr.exe"=
"c:\\WINDOWS\\system32\\spool\\drivers\\w32x86\\3\\CMpdpsrv.exe"=
"c:\\Program Files\\LimeWire\\LimeWire.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

R3 trid3d;trid3d;c:\windows\system32\DRIVERS\trid3dm.sys [2002-03-20 149244]
S3 StreamSurge;StreamSurge Driver;c:\windows\system32\DRIVERS\ss.sys []

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\D]
\Shell\AutoRun\command - D:\setupSNK.exe

*Newly Created Service* - PROCEXP90
.
Contents of the 'Scheduled Tasks' folder

2008-07-26 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-04-11 16:57]

2008-07-30 c:\windows\Tasks\McDefragTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2008-07-09 18:10]

2008-07-30 c:\windows\Tasks\McQcTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2008-07-09 18:10]

2008-12-19 c:\windows\Tasks\Symantec NetDetect.job
- c:\program files\Symantec\LiveUpdate\NDETECT.EXE [2004-07-19 16:26]
.
- - - - ORPHANS REMOVED - - - -

Toolbar-{144A6B24-0EBC-4D89-BF09-A06A718E57B5} - (no file)
HKLM-Run-PreloadApp - c:\hp\drivers\printers\photosmart\hphprld.exe
SharedTaskScheduler-{0ba3e00d-b660-46e6-a2db-2672ee82dc98} - (no file)


.
------- Supplementary Scan -------
.
uSearchMigratedDefaultURL = hxxp://search.live.com/results.aspx?q={searchTerms}&src={referrer:source?}
uInternet Settings,ProxyOverride = localhost
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\Office10\EXCEL.EXE/3000

O16 -: Microsoft XML Parser for Java - file://c:\windows\Java\classes\xmldso.cab
c:\windows\Downloaded Program Files\Microsoft XML Parser for Java.osd
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-12-19 14:59:35
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(504)
c:\windows\system32\igfxsrvc.dll
c:\windows\system32\hccutils.DLL
.
Completion time: 2008-12-19 15:07:22
ComboFix-quarantined-files.txt 2008-12-19 21:07:12

Pre-Run: 8,361,586,688 bytes free
Post-Run: 8,379,891,712 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn

206 --- E O F --- 2008-12-18 20:21:21

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:44:21 AM, on 12/22/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\S3apphk.exe
C:\WINDOWS\system32\ps2.exe
C:\WINDOWS\LTMSG.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\SiteAdvisor\6172\SiteAdv.exe
C:\Program Files\Java\jre1.5.0_03\bin\jucheck.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - c:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: ZeroBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program Files\NetZero\Toolbar.dll (file missing)
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [DDCM] "C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe" -Background
O4 - HKLM\..\Run: [DDCActiveMenu] "C:\Program Files\WildTangent\DDC\ActiveMenu\DDCActiveMenu.exe" -boot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [S3apphk] S3apphk.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [CMPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6172\SiteAdv.exe
O4 - HKLM\..\Run: [McENUI] C:\PROGRA~1\McAfee\MHN\McENUI.exe /hide
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-21-359561344-801667920-1850456698-1003\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Owner')
O4 - HKUS\S-1-5-21-359561344-801667920-1850456698-1003\..\Run: [SsAAD.exe] C:\DOCUME~1\Owner\Desktop\SsAAD.exe (User 'Owner')
O4 - HKUS\S-1-5-21-359561344-801667920-1850456698-1003\..\Run: [Windows update loader] C:\Windows\xpupdate.exe (User 'Owner')
O4 - HKUS\S-1-5-21-359561344-801667920-1850456698-1003\..\Run: [SpyShredder] C:\Program Files\SpyShredder\SpyShredder.exe (User 'Owner')
O4 - HKUS\S-1-5-21-359561344-801667920-1850456698-1003\..\Run: [ANTIVIRUS] C:\Program Files\WAV\wav.exe (User 'Owner')
O4 - HKUS\S-1-5-21-359561344-801667920-1850456698-1003\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Owner')
O4 - S-1-5-18 Startup: AutoPlay.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: AutoPlay.exe (User 'Default user')
O4 - .DEFAULT User Startup: AutoPlay.exe (User 'Default user')
O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo1.walgre...eensActivia.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1095704465808
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1224894264546
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe--

Let me know if I need to do this again - as of this morning the Generic Artimis is still there.
End of file - 10745 bytes

[emeraldnzl]

Hello Ana Maria,

Please do not colour your logs. There is two reasons for this, firstly, it makes them hard to read and secondly; occasionally the tools we use will highlight a particular item in a colour (often red) so that we don't miss it. When you colour you log we can't see that warning.

Let me know if I need to do this again - as of this morning the Generic Artimis is still there.

Yes we have a bit to do before we can say we have got rid of this one.

Now

Viewpoint Manager is considered as foistware instead of malware since it is mostly installed without users approval. This changed from what we know in 2006 read this article:

http://www.clickz.com/news/article.php/3561546

SpyShredder is a Rogue AntiSpyware program that is a security risk that may give exaggerated reports of threats on the computer. The program then prompts the user to purchase a registered version of the software in order to remove the reported threats.

I recommend removal of this program. Click on Start > Control Panel > Add or Remove Programs uninstall the following if they exist: Viewpoint, Viewpoint Manager, Viewpoint Media Player, SpyShredder.

Next

You may have used Malwarebytes before. If you have and still have it on your machine please update and run. Post the scan report back here.

If you do not have Malwarebytes please download from Here or Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

When you return please post

• MBAM report
• a new HijackThis log

[Ana Maria]

Understand emeraldnzl.

I went ahead and removed Viewpoint Manager and Viewpoint Media Player I did not locate SpyShredder...

Below you will find the two logs requested.

Malwarebytes' Anti-Malware 1.31
Database version: 1538
Windows 5.1.2600 Service Pack 2

12/24/2008 12:31:19 AM
mbam-log-2008-12-24 (00-31-19).txt

Scan type: Quick Scan
Objects scanned: 76756
Time elapsed: 3 hour(s), 24 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx.1 (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{04a38f6b-006f-4247-ba4c-02a139d5531c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{3c2d2a1e-031f-4397-9614-87c932a848e0} (Adware.Minibug) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Owner\My Documents\My Music\My Music.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\My Documents\My Pictures\My Pictures.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\My Documents\My Videos\My Video.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\My Documents\My Documents.url (Trojan.Zlob)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:32:35 AM, on 12/24/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\System32\svchost.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\S3apphk.exe
C:\WINDOWS\system32\ps2.exe
C:\WINDOWS\LTMSG.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.5.0_03\bin\jucheck.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\SiteAdvisor\6172\SiteAdv.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - c:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: ZeroBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program Files\NetZero\Toolbar.dll (file missing)
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [DDCM] "C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe" -Background
O4 - HKLM\..\Run: [DDCActiveMenu] "C:\Program Files\WildTangent\DDC\ActiveMenu\DDCActiveMenu.exe" -boot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [S3apphk] S3apphk.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [CMPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6172\SiteAdv.exe
O4 - HKLM\..\Run: [McENUI] C:\PROGRA~1\McAfee\MHN\McENUI.exe /hide
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - S-1-5-18 Startup: AutoPlay.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: AutoPlay.exe (User 'Default user')
O4 - .DEFAULT User Startup: AutoPlay.exe (User 'Default user')
O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo1.walgre...eensActivia.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1095704465808
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1224894264546
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

--
End of file - 9859 bytes

[emeraldnzl]

Please download ATF Cleaner by Atribune.
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

Now

Download and scan with SUPERAntiSpyware Free for Home Users

• Double-click SUPERAntiSpyware.exe and use the default settings for installation.
• An icon will be created on your desktop. Double-click that icon to launch the program.
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
• Under "Configuration and Preferences", click the Preferences button.
• Click the Scanning Control tab.
• Under Scanner Options make sure the following are checked (leave all others unchecked):
• Close browsers before scanning.
• Scan for tracking cookies.
• Terminate memory threats before quarantining.
• Click the "Close" button to leave the control center screen.
• Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
• On the left, make sure you check C:\Fixed Drive.
• On the right, under "Complete Scan", choose Perform Complete Scan.
• Click "Next" to start the scan. Please be patient while it scans your computer.
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
• Make sure everything has a checkmark next to it and click "Next".
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
• If asked if you want to reboot, click "Yes".
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
• Click Preferences, then click the Statistics/Logs tab.
• Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
• If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
• Please copy and paste the Scan Log results in your next reply.
• Click Close to exit the program.

Lastly in this post

Kaspersky on line scanner is very thorough. It can take a long time and for periods may seem not to be working. Just be patient and let it do its job.

Kaspersky works with Internet Explorer and Firefox 3. It uses Java Runtime Environment (JRE) Java 1.6.0_7 or later.

Your version of Java does not comply, please download JavaRa to your desktop and unzip it to its own folder

• Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
• Accept any prompts.
• Open JavaRa.exe again and select Search For Updates.
• Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.

Now go to Kaspersky website and perform an online antivirus scan.

• Read through the requirements and privacy statement and click on Accept button.
• It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
• When the downloads have finished, click on Settings.
• Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
  • Spyware, Adware, Dialers, and other potentially dangerous programs
    Archives
    Mail databases
• Click on My Computer under Scan.
• Once the scan is complete, it will display the results. Click on View Scan Report.
• You will see a list of infected items there. Click on Save Report As....
• Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.

Copy and paste that information in your next post.

So when you return please post

• SuperAntiSpyWare log
• Kaspersky scan results
• and a new HijackThis log

[emeraldnzl]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.