[rtguard]

Hey guys , I have a problem in that I can't change my home page, each time I do it goes back to the blank MSN one, and I keep getting dropped from my internet connection sometimes in the middle of something or just when I go to email.
I run Norton, stopzilla and noadware, I scan weekly but i can't get out of this rut.

Thanks, rtguard

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welcome rtgaurd,

lets take a look at whats running on your computer using a free diagnostics tool called HiJackThis that can be found in my signature. Please download the program, close all open windows and programs, run HiJackThis by hitting the scan button, after it has completed the scan, hit save log, and copy and paste the log back here, someone can help you after that

DO NOT delete or modify any of the results from the scan unless told by a staff member

[Hemal]

welcome rtgaurd,

lets take a look at whats running on your computer using a free diagnostics tool called HiJackThis that can be found in my signature. Please download the program, close all open windows and programs, run HiJackThis by hitting the scan button, after it has completed the scan, hit save log, and copy and paste the log back here, someone can help you after that

DO NOT delete or modify any of the results from the scan unless told by a staff member

[rtguard]

When ever I try to hit the download button is displays 'this page cannot be displayed' window

[Hemal]

go to other download locations

and select the secomd site "HiJack This from here"

[rtguard]

Logfile of HijackThis v1.97.7
Scan saved at 9:41:57 AM, on 7/5/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\STOPzilla!\szntsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\GWMDMMSG.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Program Files\STOPzilla!\Stopzilla.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Owner\Local Settings\Temp\Temporary Directory 1 for hijackthis1977[1].zip\HijackThis.exe
C:\WINDOWS\explorer.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://searchmyrequest.com/sp.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\Owner\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
O1 - Hosts: 64.237.45.18 ad.doubleclick.net
O1 - Hosts: 64.237.45.18 aff.weatherbug.com
O1 - Hosts: 64.237.45.18 www.burstnet.com
O1 - Hosts: 64.237.45.18 oz.valueclick.com
O1 - Hosts: 64.237.45.18 a.tribalfusion.com
O1 - Hosts: 64.237.45.18 servedby.advertising.com
O1 - Hosts: 64.237.45.18 my.search
O1 - Hosts: 64.237.45.18 pagead2.googlesyndication.com
O1 - Hosts: 209.87.155.230 date.com
O1 - Hosts: 209.87.155.230 dating.com
O1 - Hosts: 209.87.155.230 freedating.com
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {8D0798CB-DC84-494C-8651-95637FAD82CA} - C:\WINDOWS\System32\dmn.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {E3215F20-3212-11D6-9F8B-00D0B743919D} - C:\WINDOWS\System32\SZIEBHO.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [GWMDMMSG] GWMDMMSG.exe
O4 - HKLM\..\Run: [GWMDMpi] C:\WINDOWS\GWMDMpi.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [EPSON Stylus CX3200] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P19 "EPSON Stylus CX3200" /O5 "LPT1:" /M "Stylus CX3200"
O4 - HKLM\..\Run: [v91gix06nv] C:\Program Files\Symantec\6r7vhs8d6n.exe
O4 - HKLM\..\Run: [STOPzilla] "C:\Program Files\STOPzilla!\Stopzilla.exe" /autorun
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{551C4807-3D43-49A2-8FF5-F135B9D23E48}: NameServer = 209.145.84.131 216.12.0.20

[ditto]

Please download this to fix the Start.chm Hijack:
http://tools.zerosre...startchmfix.exe
Run it and extract the folder to the desktop preferably.
Open the folder after extracted.
Double click the fix.bat
Please make sure all Internet Explorer windows are closed.
Only run it once or you will lose the backups although they shouldn't be needed.
Notepad will open at the end with a message and the bad file listing at the end. Reboot Windows and delete that bad file.

After, please run APM. Reboot after and reply back with a new log.

Click here to download APM
Click here to download the Start chm fix.

ditto