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Vista hangs during shutdown

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Marc Charette

Marc Charette


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Have a Gateway MT3707 running windows Vista Home Prem SP1

On system shutdown, I see the Windows Vista splash screen saying logging off and then it goes to a blackscreen.
The system will either sit there for 10 or 12min then restart or will restart hours later.
If I choose to restart the system it works fine.
If I shutdown services it works fine.

Edited by Marc Charette, 01 February 2009 - 05:09 PM.

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Hello Marc,

Try to enable the services individually to see if you can determine which is causing the problem.

Do you have the latest device drivers for you system.

Check the event viewer to see what errors have been logged.
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Marc Charette

Marc Charette


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I have tried to enable services individually and when the system start to hang I disable the last service I enabled and it still seems to still hang. So I disable all services again and the system shutdown fine. Start the process again with the same results.

I thought it might have been one of depended services but the service I thought was the problem has no dependences

OS was newly installed a few months ago and worked fine up to a couple of weeks ago.

I seem to see this application error lots in event viewer:

Log Name: System
Source: ACPI
Date: 02/12/2008 5:09:42 PM
Event ID: 6
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Roslyn-PC
IRQARB: ACPI BIOS does not contain an IRQ for the device in PCI slot 5, function 0. Please contact your system vendor for technical assistance.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<Provider Name="ACPI" />
<EventID Qualifiers="49157">6</EventID>
<TimeCreated SystemTime="2008-12-03T01:09:42.203Z" />
<Security />


Edited by Marc Charette, 02 February 2009 - 12:29 AM.

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    Kraków my love :)

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Go Start>Run (Start Search in Vista), type in:
Click OK (hit Enter in Vista).

Click on Startup tab.
Click Disable all

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Will it shut down fine?
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Marc Charette

Marc Charette


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I have used MSCONFIG, and what I found is if I disable the service on startup the system works fine, except everything is disabled.

I disabled startup items and hide windows services and disabled the visable services, same result, system hangs

I have also tried a few tweaked configs. As soon as I get the system close to loading only what is needed to run on minimum services the system starts to hang again.

I am at a loss to why.

Edited by Marc Charette, 02 February 2009 - 09:40 PM.

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