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Removed malware but now I have no internet...please help!


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traveler309

traveler309

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I work in a small office and we have a network of 5 computers. They were running slow, so we decided to run Malwarebytes. There were several viruses on each computer, so we removed them. It worked...except on one machine...MINE!

When it was deleting the files I suddenly got a message saying that my computer was shutting down. It did, then rebooted, and after that I had no internet! I did the network internet troubleshooter and my ISP address came back as 0.00.00 or something like that. I no longer have anything show up under "Network Connections" and if I try to "Create a New Connection," nothing happens.

I thought I would maybe "System Restore." But guess what, I get an error message saying "System restore in not available." I tried running the Winsock repair tool that someone suggested and I got a message saying, "winsockxpfix.exe is not a valid Win32 application." I then went into Start-Run-command and entered "netsh int ip reset resetlog.txt" but it said none was present. I then tried "netsh winsock reset catalog" but got the same response.

What do you think went wrong????? How can I get my internet settings back? Can someone please help me? This is so stressful!Thank you!!!
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