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Unknown infection - disabled my keyboard

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My son's machine had some issues awhile ago and found some nasty files and cleaned them out, and cleaned out the registry. Everything was working fine for a short while and then he had a winsock issue but the program I ususally use to resolve winsock catalog issue wasn't working. I couldn't get Norton to open or run. I deinstalled Norton and reloaded it which resolved everything. Within an hour, his keyboard stopped working. Whenever I try to open a Microsoft product (Word, Excel, etc.) I get a message that "Word has detected that you are holding down the CTRL key."

I unplugged the keyboard which was plugged into the port on the back of the PC and used a different keyboard with a USB connection but I still get the same problem.

There doesn't seem to be much I can do without a keyboard. I can't even start it in safe mode because none of the keys are working. I was able to copy AVG on to it and run a scan but it didn't find anything.

Does this sound like an infection? I find it too coincidental to be a real hardware problem. I've tried updating the keyboard driver and uninstalling it, etc. --anything I can do with just clicking the mouse.

Any suggestions?
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