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dvd will not play on windows xp

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I have tried playing dvd's but messege is issued - if you wish to view the movie feature press EXIT and start your dvd player application
have tried with intervideo windvd4 but nothing happens
sometimes I can see the screen with the controls, play,pause etc but nothing makes it play. It MAY have worked once, on the day I bought pc, 6 months ago, but havent needed to use it since. spec says it has cd/dvd/mp3 playback.
machine is toshiba satellite A30-921 :tazz:
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