[Lionel Kogan]

I have a HP Pavilion 5375us Laptop. The screen broke on it 3-5 years ago and I did not use it. Now, I found a monitor and can use ir, but it does not connect through Ethernet Cable or Linkys Wireless N Router. The OS has been reformatted a couple of times, but before it broke it worked on a Netgear Super G Network. It has a wireless card in place which is a 802.11 PCt. All drivers are in ord have triws to connect either throgh Cable or wireless. My wireless network is WPA2 Personal. Can anyone help?

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Hey Lionel Kogan,

Please do the following on the laptop.

Step 1 - Connectivity test:

• Press Start
• Select Run
• Type cmd and press OK
• In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
  • ipconfig /all > C:\results.txt
  • route print >> C:\results.txt
  • ping 127.0.0.1 >> C:\results.txt
  • ping google.com >> C:\results.txt
  • ping 209.85.171.100 >> C:\results.txt
• Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

Step 2 - Check to ensure your adapter is working properly:

• Press Start
• Select Run
• Type devmgmt.msc and press OK
• In the new window, please expand Network Adapters
• Are there any devices under the network adapters that have either a red 'x' or a yellow '!'?

- Dan

[Dan]

Hey Lionel Kogan,

Please do the following on the laptop.

Step 1 - Connectivity test:

• Press Start
• Select Run
• Type cmd and press OK
• In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
  • ipconfig /all > C:\results.txt
  • route print >> C:\results.txt
  • ping 127.0.0.1 >> C:\results.txt
  • ping google.com >> C:\results.txt
  • ping 209.85.171.100 >> C:\results.txt
• Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

Step 2 - Check to ensure your adapter is working properly:

• Press Start
• Select Run
• Type devmgmt.msc and press OK
• In the new window, please expand Network Adapters
• Are there any devices under the network adapters that have either a red 'x' or a yellow '!'?

- Dan