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Lionel Kogan

Lionel Kogan

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I have a HP Pavilion 5375us Laptop. The screen broke on it 3-5 years ago and I did not use it. Now, I found a monitor and can use ir, but it does not connect through Ethernet Cable or Linkys Wireless N Router. The OS has been reformatted a couple of times, but before it broke it worked on a Netgear Super G Network. It has a wireless card in place which is a 802.11 PCt. All drivers are in ord have triws to connect either throgh Cable or wireless. My wireless network is WPA2 Personal. Can anyone help?
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Hey Lionel Kogan,

Please do the following on the laptop.

Step 1 - Connectivity test:
  • Press Start
  • Select Run
  • Type cmd and press OK
  • In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
    • ipconfig /all > C:\results.txt
    • route print >> C:\results.txt
    • ping >> C:\results.txt
    • ping google.com >> C:\results.txt
    • ping >> C:\results.txt
  • Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.
Step 2 - Check to ensure your adapter is working properly:
  • Press Start
  • Select Run
  • Type devmgmt.msc and press OK
  • In the new window, please expand Network Adapters
  • Are there any devices under the network adapters that have either a red 'x' or a yellow '!'?
- Dan
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