[Mark10]

I have two computers, one is a desktop, and the other is a laptop. Both computers use a wired (ethernet) connection, but there is a problem. The internet works perfectly on my desktop, but not on my laptop. And whenever I connect my laptop, the internet goes down on my desktop as well. At first I thought a virus was to blame for this, but with the help of another forum I was able to determine that a virus was not my problem. I have tried several different things to get the internet working again, but nothing seems to have worked. My question is, what should I do next? Is there a way to reconfigure my connection, or should I contact my internet service provider? Any help would be much appreciated.

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Hello Mark10

Welcome to G2G! My name is Oreo Collas and I'll be helping today. Please be sure that you print or copy all of the instructions to a document on your desktop as many of the directions may require you to log into Safe Mode or unhook your internet connection.

IMPORTANT NOTE: Please make sure to read through all the directions and make sure that you understand them completly before doing any thing. If there is something that you do not unsderstand then let me know and I will elaborate. Skipping steps, working out of order, or working ahead of the directions may cause undesireable results.

We will need some more information
If this is a name brand system:
Make
Model
Operating System
Age of the computer
Memory Total
Hard Drive Size, How much free space



If this is custom then We will need the following:
The CPU brand and model
The Motherboard brand and model
Ram amount and speed
Cd\Dvd rom interface IDE/ SATA
Hard Drive size and free space
Any cards in PCI slots
Any software installed\updated and driver updates done just before problem started

All this will help in determining a course of action to best correct the problem you are experiencing.

[Oreo Collas]

Hello Mark10

Welcome to G2G! My name is Oreo Collas and I'll be helping today. Please be sure that you print or copy all of the instructions to a document on your desktop as many of the directions may require you to log into Safe Mode or unhook your internet connection.

IMPORTANT NOTE: Please make sure to read through all the directions and make sure that you understand them completly before doing any thing. If there is something that you do not unsderstand then let me know and I will elaborate. Skipping steps, working out of order, or working ahead of the directions may cause undesireable results.

We will need some more information
If this is a name brand system:
Make
Model
Operating System
Age of the computer
Memory Total
Hard Drive Size, How much free space



If this is custom then We will need the following:
The CPU brand and model
The Motherboard brand and model
Ram amount and speed
Cd\Dvd rom interface IDE/ SATA
Hard Drive size and free space
Any cards in PCI slots
Any software installed\updated and driver updates done just before problem started

All this will help in determining a course of action to best correct the problem you are experiencing.

[Mark10]

Hi Orea, thanks for the speedy reply. Here is the information:

Make - Acer
Model - TravelMate 2451WLMi
Operating System - Windows XP Home Edition Service Pack 3
Age - 1-2 Years
Memory Total - C: 40.1GB D: 11.7GB
Free Space - C: 19.9GB D: 8.96GB

[Oreo Collas]

Can you please post this information for both of your computers and your router?

[Mark10]

Sure, alright that was for the laptop, this is for the desktop:

Make - MDG (Intel)
Model - D845EBT2
Operating System - Windows XP Home Edition Service Pack 1
Age - 4-5 Years
Memory Total - C: 109GB D: 1.94GB
Free Space - C: 58.6GB D: 1.90GB

And my router is a Linksys Cable/DSL Router with 4-Port Switch

[Oreo Collas]

Is it a wireless router? Can you run just your laptop?

[Mark10]

No, it's not wireless, it is wired. And yes, when the internet was still working on my laptop, I could run just the laptop.

[Oreo Collas]

So, you can only run one or the other. Try resetting the router.

[Mark10]

No, sorry for the confusion, but I cannot run the internet on my laptop at all. The internet on my desktop runs as long as the laptop is not connected. However, when I connect my laptop, the internet goes down on both machines.

[Oreo Collas]

Have you tried bypassing your router and connecting directly to your modem?

[Mark10]

Sorry, I'm not very technologically inclined; I don't understand what you just said.

[Oreo Collas]

Who is your internet service provider? Do you have cable internet or DSL?

[Mark10]

Internet Service Provider - Rogers
Cable or DSL - Cable

[Oreo Collas]

your cable connects to your modem. Your modem then connects to your router. That then connects to your computer. Unplug your network cable from your router and unplug your router from your modem. Then plug the computer directly into the modem.