Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account
Photo

Computer Crashed


  • Please log in to reply

#1
Blueyz0

Blueyz0

    Member

  • Member
  • PipPip
  • 97 posts
I shut down the laptop last night and the automatic updates came on and said do not shutdown computer while downloading the updates. it will shut off automatically. So I left and when I tried to start the computer the next day, it would not boot up. I tried to start it in safe mode but I get an error box that states "Windows cannot complete installation in Safe Mode. To continue installing Windows, restart the computer." I restart the computer and it starts to boot up but then just shuts down. It doesn't turn off, but goes into like a sleep mode. I could have a virus, I just don't know. I have tried everything (I think) to get it to boot.
Any help would be greatly appreciated.

Thank you!
  • 0

Advertisements


#2
Broni

Broni

    Kraków my love :)

  • Member
  • PipPipPipPipPipPipPipPip
  • 12,300 posts
1. If you have Windows CD, follow the steps from here: http://icrontic.com/...pair_windows_xp

2. If you don't have Windows CD...
Download Windows Recovery Console: http://www.thecomput...om/files/rc.iso
Download, and install free Imgburn: http://www.imgburn.c...hp?act=download
Using Imgburn, burn rc.iso to a CD.
Boot to the CD...let it finish loading.
When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
Then, follow the steps from here: http://icrontic.com/...pair_windows_xp, starting below this picture on page 1:
Posted Image
  • 0

#3
Blueyz0

Blueyz0

    Member

  • Topic Starter
  • Member
  • PipPip
  • 97 posts
This is for Windows Vista not Windows XP. Thank you
  • 0

#4
Broni

Broni

    Kraków my love :)

  • Member
  • PipPipPipPipPipPipPipPip
  • 12,300 posts
Oh, I saw XP listed as your OS....

Do you have Vista DVD?
  • 0

#5
Broni

Broni

    Kraków my love :)

  • Member
  • PipPipPipPipPipPipPipPip
  • 12,300 posts
If you have Vista DVD...

http://www.vistax64....tall-vista.html

If you don't have Vista DVD...

1. Create Vista Recovery Disc.

Option 1:
http://www.c4consult...0SOLUCTIONS.htm

Option 2:
Download Vista Recovery Disc iso image: http://neosmart.net/...-disc-download/
Burn it to CD, or DVD: http://neosmart.net/... to a CD or DVD

2. Boot from created disk.
At first screen click on Repair your computer:
Posted Image
This will bring you to a new screen where the repair process will look for all Windows Vista installations on your computer. When done you will be presented with the System Recovery Options dialog box:
Posted Image
After this, it will present you with a list of options including startup repair, system restore and command prompt:
Posted Image
Try System Restore, first.
If that doesn't work, try Startup Repair.
  • 0

#6
Blueyz0

Blueyz0

    Member

  • Topic Starter
  • Member
  • PipPip
  • 97 posts
Can I do this using an Windows XP computer?
  • 0

#7
Broni

Broni

    Kraków my love :)

  • Member
  • PipPipPipPipPipPipPipPip
  • 12,300 posts
To create Recovery Disk? Yes.
  • 0

#8
Blueyz0

Blueyz0

    Member

  • Topic Starter
  • Member
  • PipPip
  • 97 posts
Ok will try and let you know. Thanks!
  • 0

#9
Broni

Broni

    Kraków my love :)

  • Member
  • PipPipPipPipPipPipPipPip
  • 12,300 posts
No problem :)
  • 0

#10
Blueyz0

Blueyz0

    Member

  • Topic Starter
  • Member
  • PipPip
  • 97 posts
I created the recovery disk and then proceeded to try and boot from the disk.

At first screen click on Repair your computer: I did this

This will bring you to a new screen where the repair process will look for all Windows Vista installations on your computer. When done you will be presented with the System Recovery Options dialog box: This happened

After this, it will present you with a list of options including startup repair, system restore and command prompt: It went directly to start up repair. I got an error message "Start up repair cannot repair this computer automatically".

I then went to System Restore and picked the only date that shows "system checklist". I got an error message "System Restore failed due to unspecified error. The system cannot find the file specified (OX80070002).
I then tried to start the computer the normal way and would receive the blue screen and then it would continuously reboot and get the blue screen.

Am I missing that file from the book disk? Should I try to make another recovery disk?

Thank you
  • 0

#11
Broni

Broni

    Kraków my love :)

  • Member
  • PipPipPipPipPipPipPipPip
  • 12,300 posts
At this point, I'm not sure what else could be done, short of Vista reinstallation :)
  • 0

#12
usasma

usasma

    Member

  • Member
  • PipPipPip
  • 636 posts
  • MVP
I wonder if your hard drive is dying. To check this, follow these steps: http://usasma.vox.co...iagnostics.html This will create a test disk that doesn't rely on Windows.
  • 0

#13
Blueyz0

Blueyz0

    Member

  • Topic Starter
  • Member
  • PipPip
  • 97 posts
Ok I'll try that and let you know. Thanks!
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP