[masquerade369]

I was able to connect to the iTunes store when I first installed iTunes when I got my ipod nano. However, now I am unable to connect. Everytime I try to connect it says the network connection has timed out and that I must check my network connections. I am still able to log on to the internet, but not the iTunes store. I have Windows XP and Internet Explorer. I have tried EVERYTHING, LAN, proxy, Firewall, ect. I can't seem to make it work. I've tried the suggested fix-its on the Apple support website, but all haven't seemed to work. I would really appreciate any help anyone could offer!

Here are the diagnostics:


Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Computer Corporation OptiPlex GX110
iTunes 8.1.1.10
QuickTime 7.6
FairPlay 1.3.6
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.1.7
Apple Mobile Device Driver 1.40.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number FF259FC2929C3EFD

Current user is an administrator.
The current local date and time is 2009-04-27 20:50:02.
iTunes is not running in safe mode.

Video Display Information

Intel® 82810E Graphics Controller (Microsoft Corporation)


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {6F23CAAA-F840-4CF3-8FA3-B698914AC6BA}
Description: 3Com 3C920 Integrated Fast Ethernet Controller (3C905C-TX Compatible) - Packet Scheduler Miniport
IP Address: 192.168.1.64
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Mon Apr 27 18:36:42 2009

Lease Expires: Tue Apr 28 18:36:42 2009

DNS Servers: 192.168.1.254
192.168.1.254

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-02-16 17:13:06.


**** CD/DVD Drive Tests ****

LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.1.0.1),

D: SONY CD-RW CRX700E, Rev 1.4h
Drive is empty.



**** iPod/iPhone Connectivity Tests ****

iPodService 8.1.1.10 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 2.12.36.0 is currently running.

Universal Serial Bus Controllers:

NEC PCI to USB Open Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
ALi PCI to USB Open Host Controller
Standard Enhanced PCI to USB Host Controller
Intel® 82801AA USB Universal Host Controller. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Device Not Currently Connected:

iPod nano (4th Generation) running firmware version 1.0.3
Serial Number: YM838FTV5BC

**** iPhone/iPod Touch Sync Tests ****

No iPhone or iPod found.

[Advertisements]

I am having that same exact problem!! and ive followed everything also

[Bradra875]

I am having that same exact problem!! and ive followed everything also