[rkdillnger]

I have purchased Ad-Aware SE plus. When I run a system scan it's not finding any problems. However, when I attempt to launch Internet Explorer, Ad-Watch catches that ??ool32.exe is trying to execute and gives me the option of Accepting or Blocking. If I choose to Block it, it will continue popping up the same window over and over, and prevents IE from launching until I choose Accept. In task manager I can see the iexplorer.exe process is running, but the browser hasn't launched. If I leave the "Accept" or "Block" dialoge box up, with iexplorer.exe running, and then run a system scan with Ad-Aware, it finds the problem. When I try to remove it, it fails because ??ool32.exe is in use. It asks me if I want it to remove it at system restart, and I say "yes", but when it restarts it does not remove it. Probably because it's only running when I launch IE. Anybody ever run across this? Any ideas?

Thanks,

Randy

Edited by rkdillnger, 10 May 2005 - 03:55 PM.

[Advertisements]

In order to assist you, we need to see the log from an Ad-Aware SE 1.05 full system scan.

Important Note! Before performing a scan, be sure that you have the most recent definitions file by using WebUpdate. (Click on the Globe icon, Click connect, Click OK, Click Finish.) At this current point * SE1R44 10.05.2005 * is the most recent definition file.

Ad-Aware SE comes preconfigured with default options so we need you to make only one change. Please deselect "Search for negligible risk entries" as negligible risk entries (MRU's) are not considered to be a threat. This option can be changed when choosing your scan type.

Select "Perform Full System Scan" and press "Next". When the scan has completed, click "Show Logfile".

Please copy/paste the complete log file here using the reply button. Don't quarantine or remove anything at this time, just post a complete logfile. This sometimes takes 2-3 posts to get it all posted. You will know you are at the end when you see the "Summary of this scan" information has been posted.

When you have posted your log here, Team Lavasoft can advise on what to do next.

Please post back if you have any questions or other problems.

Good luck

Andy

[rkdillnger]

Here's my log file:

Ad-Aware SE Build 1.05
Logfile Created on:Tuesday, May 10, 2005 10:41:10 PM
Using definitions file:SE1R43 06.05.2005
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References detected during the scan:
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ClickSpring(TAC index:6):2 total references
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Ad-Aware SE Settings
===========================
Set : Search for negligible risk entries
Set : Safe mode (always request confirmation)
Set : Scan active processes
Set : Scan registry
Set : Deep-scan registry
Set : Scan my IE Favorites for banned URLs
Set : Scan my Hosts file

Extended Ad-Aware SE Settings
===========================
Set : Unload recognized processes & modules during scan
Set : Ignore spanned files when scanning cab archives
Set : Scan registry for all users instead of current user only
Set : Always try to unload modules before deletion
Set : During removal, unload Explorer and IE if necessary
Set : Let Windows remove files in use at next reboot
Set : Delete quarantined objects after restoring
Set : Block pop-ups aggressively
Set : Automatically select problematic objects in results lists
Set : Include basic Ad-Aware settings in log file
Set : Include additional Ad-Aware settings in log file
Set : Include reference summary in log file
Set : Include alternate data stream details in log file
Set : Show splash screen
Set : Backup current definitions file before updating
Set : Play sound at scan completion if scan locates critical objects


5-10-2005 10:41:10 PM - Scan started. (Smart mode)

Listing running processes
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#:1 [smss.exe]
FilePath : \SystemRoot\System32\
ProcessID : 348
ThreadCreationTime : 5-11-2005 5:34:42 AM
BasePriority : Normal


#:2 [csrss.exe]
FilePath : \??\C:\WINDOWS\system32\
ProcessID : 452
ThreadCreationTime : 5-11-2005 5:34:45 AM
BasePriority : Normal


#:3 [winlogon.exe]
FilePath : \??\C:\WINDOWS\system32\
ProcessID : 476
ThreadCreationTime : 5-11-2005 5:34:45 AM
BasePriority : High


#:4 [services.exe]
FilePath : C:\WINDOWS\system32\
ProcessID : 632
ThreadCreationTime : 5-11-2005 5:34:46 AM
BasePriority : Normal
FileVersion : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 5.1.2600.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Services and Controller app
InternalName : services.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : services.exe

#:5 [lsass.exe]
FilePath : C:\WINDOWS\system32\
ProcessID : 644
ThreadCreationTime : 5-11-2005 5:34:46 AM
BasePriority : Normal
FileVersion : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 5.1.2600.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : LSA Shell (Export Version)
InternalName : lsass.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : lsass.exe

#:6 [svchost.exe]
FilePath : C:\WINDOWS\system32\
ProcessID : 800
ThreadCreationTime : 5-11-2005 5:34:47 AM
BasePriority : Normal
FileVersion : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 5.1.2600.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Generic Host Process for Win32 Services
InternalName : svchost.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : svchost.exe

#:7 [svchost.exe]
FilePath : C:\WINDOWS\system32\
ProcessID : 844
ThreadCreationTime : 5-11-2005 5:34:47 AM
BasePriority : Normal
FileVersion : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 5.1.2600.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Generic Host Process for Win32 Services
InternalName : svchost.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : svchost.exe

#:8 [svchost.exe]
FilePath : C:\WINDOWS\System32\
ProcessID : 932
ThreadCreationTime : 5-11-2005 5:34:47 AM
BasePriority : Normal
FileVersion : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 5.1.2600.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Generic Host Process for Win32 Services
InternalName : svchost.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : svchost.exe

#:9 [svchost.exe]
FilePath : C:\WINDOWS\System32\
ProcessID : 976
ThreadCreationTime : 5-11-2005 5:34:48 AM
BasePriority : Normal
FileVersion : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 5.1.2600.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Generic Host Process for Win32 Services
InternalName : svchost.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : svchost.exe

#:10 [svchost.exe]
FilePath : C:\WINDOWS\System32\
ProcessID : 1148
ThreadCreationTime : 5-11-2005 5:34:50 AM
BasePriority : Normal
FileVersion : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 5.1.2600.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Generic Host Process for Win32 Services
InternalName : svchost.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : svchost.exe

#:11 [explorer.exe]
FilePath : C:\WINDOWS\
ProcessID : 1332
ThreadCreationTime : 5-11-2005 5:34:54 AM
BasePriority : Normal
FileVersion : 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 6.00.2900.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Windows Explorer
InternalName : explorer
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : EXPLORER.EXE

#:12 [spoolsv.exe]
FilePath : C:\WINDOWS\system32\
ProcessID : 1484
ThreadCreationTime : 5-11-2005 5:34:55 AM
BasePriority : Normal
FileVersion : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 5.1.2600.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Spooler SubSystem App
InternalName : spoolsv.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : spoolsv.exe

#:13 [zlclient.exe]
FilePath : C:\Program Files\Zone Labs\ZoneAlarm\
ProcessID : 1572
ThreadCreationTime : 5-11-2005 5:34:56 AM
BasePriority : Normal
FileVersion : 5.5.062.004
ProductVersion : 5.5.062.004
ProductName : Zone Labs Client
CompanyName : Zone Labs Inc.
FileDescription : Zone Labs Client
InternalName : zlclient
LegalCopyright : Copyright © 1998-2004, Zone Labs Inc.
OriginalFilename : zlclient.exe

#:14 [qkltoumj.exe]
FilePath : C:\WINDOWS\system32\
ProcessID : 1580
ThreadCreationTime : 5-11-2005 5:34:56 AM
BasePriority : Normal


#:15 [ad-watch.exe]
FilePath : C:\PROGRA~1\Lavasoft\AD-AWA~1\
ProcessID : 1588
ThreadCreationTime : 5-11-2005 5:34:56 AM
BasePriority : Normal
FileVersion : 3.1.2.17
ProductVersion : 3.2
ProductName : Ad-Aware SE
CompanyName : Lavasoft Sweden
FileDescription : Ad-Watch System Protector
InternalName : Ad-Watch.exe
LegalCopyright : 1999-2004 Team Lavasoft
OriginalFilename : Ad-Watch.exe

#:16 [vsmon.exe]
FilePath : C:\WINDOWS\system32\ZoneLabs\
ProcessID : 108
ThreadCreationTime : 5-11-2005 5:35:25 AM
BasePriority : Normal
FileVersion : 5.5.062.004
ProductVersion : 5.5.062.004
ProductName : TrueVector Service
CompanyName : Zone Labs Inc.
FileDescription : TrueVector Service
InternalName : vsmon
LegalCopyright : Copyright © 1998-2004, Zone Labs Inc.
OriginalFilename : vsmon.exe

#:17 [wuauclt.exe]
FilePath : C:\WINDOWS\system32\
ProcessID : 456
ThreadCreationTime : 5-11-2005 5:35:26 AM
BasePriority : Normal
FileVersion : 5.4.3790.2182 built by: srv03_rtm(ntvbl04)
ProductVersion : 5.4.3790.2182
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Automatic Updates
InternalName : wuauclt.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : wuauclt.exe

#:18 [alg.exe]
FilePath : C:\WINDOWS\System32\
ProcessID : 1176
ThreadCreationTime : 5-11-2005 5:35:35 AM
BasePriority : Normal
FileVersion : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 5.1.2600.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Application Layer Gateway Service
InternalName : ALG.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : ALG.exe

#:19 [wuauclt.exe]
FilePath : C:\WINDOWS\system32\
ProcessID : 2032
ThreadCreationTime : 5-11-2005 5:36:43 AM
BasePriority : Normal
FileVersion : 5.4.3790.2182 built by: srv03_rtm(ntvbl04)
ProductVersion : 5.4.3790.2182
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Automatic Updates
InternalName : wuauclt.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : wuauclt.exe

#:20 [ad-aware.exe]
FilePath : C:\Program Files\Lavasoft\Ad-Aware SE Plus\
ProcessID : 1908
ThreadCreationTime : 5-11-2005 5:37:27 AM
BasePriority : Normal
FileVersion : 6.2.0.207
ProductVersion : VI.Second Edition
ProductName : Lavasoft Ad-Aware SE
CompanyName : Lavasoft Sweden
FileDescription : Ad-Aware SE Core application
InternalName : Ad-Aware.exe
LegalCopyright : Copyright © Lavasoft Sweden
OriginalFilename : Ad-Aware.exe
Comments : All Rights Reserved

#:21 [taskmgr.exe]
FilePath : C:\WINDOWS\system32\
ProcessID : 2028
ThreadCreationTime : 5-11-2005 5:39:52 AM
BasePriority : High
FileVersion : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 5.1.2600.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Windows TaskManager
InternalName : taskmgr
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : taskmgr.exe

#:22 [iexplore.exe]
FilePath : C:\Program Files\Internet Explorer\
ProcessID : 2000
ThreadCreationTime : 5-11-2005 5:40:48 AM
BasePriority : Normal
FileVersion : 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 6.00.2900.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Internet Explorer
InternalName : iexplore
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : IEXPLORE.EXE

#:23 [??ool32.exe]
FilePath : C:\WINDOWS\system32\
ProcessID : 1048
ThreadCreationTime : 5-11-2005 5:40:49 AM
BasePriority : Normal


ClickSpring Object Recognized!
Type : Process
Data : ??ool32.exe
Category : Malware
Comment : (CSI MATCH)
Object : C:\WINDOWS\system32\


Warning! ClickSpring Object found in memory(C:\WINDOWS\system32\??ool32.exe)

"C:\WINDOWS\system32\??ool32.exe"Process terminated successfully
"C:\WINDOWS\system32\??ool32.exe"Process terminated successfully

Memory scan result:
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New critical objects: 1
Objects found so far: 1


Started registry scan
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Registry Scan result:
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New critical objects: 0
Objects found so far: 1


Started deep registry scan
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Deep registry scan result:
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New critical objects: 0
Objects found so far: 1


Started Tracking Cookie scan
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Tracking cookie scan result:
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New critical objects: 0
Objects found so far: 1



Deep scanning and examining files...
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Disk Scan Result for C:\WINDOWS
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New critical objects: 0
Objects found so far: 1

Disk Scan Result for C:\WINDOWS\system32
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New critical objects: 0
Objects found so far: 1

Disk Scan Result for C:\DOCUME~1\Ern\LOCALS~1\Temp\
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New critical objects: 0
Objects found so far: 1


Scanning Hosts file......
Hosts file location:"C:\WINDOWS\system32\drivers\etc\hosts".
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Hosts file scan result:
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1 entries scanned.
New critical objects:0
Objects found so far: 1




Performing conditional scans...
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ClickSpring Object Recognized!
Type : File
Data : crash.txt
Category : Malware
Comment :
Object : c:\



Conditional scan result:
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New critical objects: 1
Objects found so far: 2

10:42:02 PM Scan Complete

Summary Of This Scan
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Total scanning time:00:00:52.165
Objects scanned:56637
Objects identified:2
Objects ignored:0
New critical objects:2


Thanks very much for your help.

Randy

[rkdillnger]

This thing is from ClickSpring. Anybody know anything about them?

[rkdillnger]

Thanks. I'll give it a shot and see what I come up with.

Randy