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Hacked + weird issue question

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I had a problem just a moment ago where I left my computer inactive, and I noticed the firefox web page that was open switched to a different one I had hidden behind it on its own. The windows were grouped together, so I'm not sure if it was just a weird error or something.

But when this happened, it reminded me of the time I got Comcast and I was trying to get the internet up and running. What happened then was I had to fill out a comcast registration page I when I opened the IE browser window and it directed me there. It was one part of a two step process.

The second step involved having an actual comcast installer put in whatever information that "unlocks" the internet (I know it sounds funny but I can't explain it better)so that the registration page or error page wouldn't block access.

Rather than have someone come out though, I instead called in and they were somehow able to fix the problem from their end which seemed like a sort of hijack. Afterward they told me the directions to do it myself which involved going through a few windows under the properties option of IE which had me delete and reset something. I forgot the location though.

So my question is do either of these cases sound like a hijack or hacking attempt?
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