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not sure what is going on with my computer please help

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hi, i have been unable to scan with my antivirus program and unable to open IE everytime i open it it says ''Internet Explorer stopped working'' and will not open at all, so i contact norton to see what the problem was and they tired everything and found it is a problem with window which is stopping the antivirus from working.
the operator said the sfc command is not working?
can anyone please help me?
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If your antivirus program is not working properly, it's highly possible an infection is causing it.

Follow these instructions: http://www.geekstogo...uide-t2852.html

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