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windows not starting properly


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#1
bigyin43

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hi, a friends laptop stopped working , and i suggetsed trying safe start and resetting to previous set up.
having done this the computer now starts and looks normal , but appears to freeze when the programs are initiated from the desktop, the screen has a white haze over the top and the spinning blue circle moves as if something is happening but nothing does , can anyone give any help on this ?
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#2
Broni

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Vista?

i suggetsed trying safe start and resetting to previous set up.

System Restore?

Does it work fine in Safe Mode?
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#3
bigyin43

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yes it is vista,

safe mode , the bits i tried seemed ok , but internet etc, not happening ,

system restore , done that to the farthest back i could,

full mode is giving me the start up square but it not starting , if that makes sense .
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#4
Broni

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While in Safe Mode....

Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).

Click on Startup tab.
Click Disable all

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Same problem?
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#5
bigyin43

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done as requested , but the restart is now locking up on the welcome page .
timer circle going round but nothing else happening .

any further ideas ?
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#6
Broni

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Does it mean, you can't get into Normal Mode at all?
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#7
bigyin43

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wouldn't let me into normal mode, after i have changed the settings as stated in previous reply,
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#8
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Reset everything in msconfig, as it was before, and try Normal Mode again.
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#9
bigyin43

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has restarted.giving photo start page etc.
has let me into a games program,
but when tried internet explorer, timer circle spinning and screen gone hazed over again ?

and won't allow me to stop or shut down properly .

please advise if possible
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#10
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Can you download Firefox installation file on good computer, transfer it to THIS computer, install it, and see, if same problem exist?
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#11
bigyin43

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just restarted and it appears to allow you into the first program you try , then locks up and won't let you do anything from that point .
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#12
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I think, at this point, we need to eliminate hardware problem, first.

1. Run memtest: http://www.techspot....topic62524.html

2. Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD, and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, which is not listed, try using Hitachi tools.
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#13
bigyin43

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how would i transfer firefox , please
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#14
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Forget about Firefox, for now. I can see, other programs freeze too, so proceed with my latest reply.
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#15
bigyin43

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sorry to be a pain , but as this machine is still under a warranty , would you advise taking back and letting them attempt to sort it ?
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