[geno368]

I have a brother who has a netgear router and it will not work right. I did an ipconfig and the default gateway states 10.0.0.1 and I don't know what to do from there. The system doesn't recognize the wireless adapter at all. Is it trashed?

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Hello geno368,

I'm confused as to you're having a problem with your systems wireless adapter or a problem connecting to the routers wireless? In either case, please do the following:

Check Device Manager

• Click Start
• Click Run
• Type devmgmt.msc
• Click OK tab
• Click the Device Manager button
• Expand the Network Adapters group

What adapter do you see here? Do any have a red X? Do you have a Unknown or Other Devices group (Would have items with a yellow exclamation point infront of them)? What's in there if anything?

After that do a connection test for me:

Step 1 - Determine your Default Gateway and DNS Addresses:

• Select Start
• Click Run
• Type cmd and click Ok
• In the new command prompt window, please type the following commands:
  • ipconfig /all
• Make note of the Default Gateway and DNS Servers

Step 2 - Connectivity test:

• Please type in the following commands into the cmd prompt:
  *Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear*
  • ipconfig /all > C:\results.txt
  • route print >> C:\results.txt
  • ping 127.0.0.1 >> C:\results.txt
  • ping DefaultGateway >> C:\results.txt
  • ping DNSServer1 >> C:\results.txt
  • ping DNSServer2 >> C:\results.txt
  • ping google.com >> C:\results.txt
  • ping 209.85.171.100 >> C:\results.txt
• Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

Unt

Edited by Untalented, 09 June 2009 - 02:35 PM.

[Untalented]

Hello geno368,

I'm confused as to you're having a problem with your systems wireless adapter or a problem connecting to the routers wireless? In either case, please do the following:

Check Device Manager

• Click Start
• Click Run
• Type devmgmt.msc
• Click OK tab
• Click the Device Manager button
• Expand the Network Adapters group

What adapter do you see here? Do any have a red X? Do you have a Unknown or Other Devices group (Would have items with a yellow exclamation point infront of them)? What's in there if anything?

After that do a connection test for me:

Step 1 - Determine your Default Gateway and DNS Addresses:

• Select Start
• Click Run
• Type cmd and click Ok
• In the new command prompt window, please type the following commands:
  • ipconfig /all
• Make note of the Default Gateway and DNS Servers

Step 2 - Connectivity test:

• Please type in the following commands into the cmd prompt:
  *Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear*
  • ipconfig /all > C:\results.txt
  • route print >> C:\results.txt
  • ping 127.0.0.1 >> C:\results.txt
  • ping DefaultGateway >> C:\results.txt
  • ping DNSServer1 >> C:\results.txt
  • ping DNSServer2 >> C:\results.txt
  • ping google.com >> C:\results.txt
  • ping 209.85.171.100 >> C:\results.txt
• Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

Unt

Edited by Untalented, 09 June 2009 - 02:35 PM.