[iAzN]

Hi,

I just recently gotten help to get rid of a virus on my computer from one of you guys on here and the virus is gone now but I'm having problems with the windows freezing to where like I have to press the button to shut off my computer. Every now and then a crash memory dump would show up. I had 1gb of ram and now it went down to 958mb and I'm guessing when I did had the virus, it destroyed part of my ram. Could you please me to solve this problem?

[Advertisements]

I had 1gb of ram and now it went down to 958mb and I'm guessing when I did had the virus, it destroyed part of my ram

Technically impossible.
Most likely you have 1GB of RAM. 1GB = 1024MB. 1024MB - 64MB used by on-board video = 960MB
Vista will struggle with 1GB of RAM. 2GB is definitely recommended.

Navigate to: C:\Windows\Minidump folder.
If you see any .dmp files, zip all of them, and attach zipped file to your next reply.
Vista users You may need to copy .dmp files, paste them into some other folder, or desktop, and zip them there.

[Broni]

I had 1gb of ram and now it went down to 958mb and I'm guessing when I did had the virus, it destroyed part of my ram

Technically impossible.
Most likely you have 1GB of RAM. 1GB = 1024MB. 1024MB - 64MB used by on-board video = 960MB
Vista will struggle with 1GB of RAM. 2GB is definitely recommended.

Navigate to: C:\Windows\Minidump folder.
If you see any .dmp files, zip all of them, and attach zipped file to your next reply.
Vista users You may need to copy .dmp files, paste them into some other folder, or desktop, and zip them there.

[iAzN]

There are no files in the folder. =/

[Broni]

Probably .dmp are not enabled.

1. Click Start, point to Settings, and then click Control Panel (Start>Control Panel in Vista).
2. Double-click System.
3. Click (Advanced system settings link in Vista, then --->)the Advanced tab, and then click Settings under Startup and Recovery.
4. In the Write debugging information list, click Small memory dump (64k).

[iAzN]

Okay, done.

[Broni]

Now, you have to wait for your first crash (BSOD), and .dmp files will be there.
Then, you'll zip them, and post them back here.
Until then, there is not much, we can do.
I strongly recommend, you get more RAM.

[iAzN]

alrightys thank you.

[Broni]

You're welcome

[usasma]

FWIW - check the C:\Windows folder for a file named MEMORY.DMP (it's a larger version of the memory dump files - so you won't be able to upload it here). If it's there, upload it to a free file hosting service (I like http://www.box.net ), share it, and post a link to it here.

[iAzN]

Okay, I gotten a memory crash dump just earlier and it just frozed there. I don't know how im going to be able to get a memory.dmp if it doesn't collect any =/

[Broni]

if it doesn't collect any

??

[iAzN]

oops i meant it doesn't start up the memory dumping because the window just freezes there.

[Broni]

Where is "there"?

[iAzN]

lol how about i just say the computer freezes?

[Broni]

OK. Please, explain your situation in more than few words.
Is the computer bootable in Normal Mode?
Is the computer bootable in Safe Mode?
Last time, I checked (my reply #4, your reply #5) it was.