[element101]

First of all, thanks for reading this.

This is my girlfriends laptop so i'll try to explain the problems as best as possible.
She uses Vista and its usually fine but the first problem is:

Internet Explorer isn't connecting to the Internet. Firefox connects just fine. But IE8 doesn't connect for some reason!

Second Problem. and more serious problem.

When she turns on the computer It loads and logs in fine. All the icons/background/taskbar/ect are there when the computer logs on. But after a minute or so, there is a few pop windows that say things like "windows explorer not working" "restarting windows explorer" "taskbar not working" "taskbar restarting"

after this happens it will usually go to a fully blank screen without icons/taskbar/ect. But the background is still there. I can't do anything except control/alt/delete.

This happens about 95 percent of the time. Never happened until last week. Not different usage prior. Not new programs installed. She ran some dvds through VLC player but i wouldnt imagine that this problem could be related to that.

help!

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How about Safe Mode?
To run safe mode:
1. Restart or turn on your computer.
2. At the very first logo screen, hold or press F8. (You can also just hold F8 from the start, so you don't miss it)
3. When you get to the advanced options menu, choose Safe Mode.
4. A long list of drivers will pop up, and after a short wait it will bring you to the logon screen.
5. Choose Administrator, or an account with administrator access.

Problems still occur? This could be a malware problem.. I strongly suggest you check:

Please go to the Malware Forum and read the stickies located at the top, especially this one.
The guides will give you several steps that will help you clean up 70 percent of all problems by yourself. Then you can post a OTL log in THAT forum. Be patient, the Malware Forum is a very busy place and a two or three day wait is not unusual. Only after a three day wait may you move to The Waiting Room where you will be on the top of the list to be helped. A three day wait is 72 hours.. Make sure it has been over that amount of time, or your Waiting Room topic will be closed.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread..

-Jason

[OpenOutcome]

How about Safe Mode?
To run safe mode:
1. Restart or turn on your computer.
2. At the very first logo screen, hold or press F8. (You can also just hold F8 from the start, so you don't miss it)
3. When you get to the advanced options menu, choose Safe Mode.
4. A long list of drivers will pop up, and after a short wait it will bring you to the logon screen.
5. Choose Administrator, or an account with administrator access.

Problems still occur? This could be a malware problem.. I strongly suggest you check:

Please go to the Malware Forum and read the stickies located at the top, especially this one.
The guides will give you several steps that will help you clean up 70 percent of all problems by yourself. Then you can post a OTL log in THAT forum. Be patient, the Malware Forum is a very busy place and a two or three day wait is not unusual. Only after a three day wait may you move to The Waiting Room where you will be on the top of the list to be helped. A three day wait is 72 hours.. Make sure it has been over that amount of time, or your Waiting Room topic will be closed.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread..

-Jason