I tried to burn a personal movie onto a DVD and Nero 5 would not recognize my burner and told me to install Nero burning rights, which I did, but to no avail.
I tried other burning software but still no drive. I then tried to boot from the dell factory utility and driver cd but it wouldn't load the CD even.
I searched everywhere online for help with this and nothing seems to work.
The NEC driver firmware flash utility but it would error every time and say: Target NEC ND-3570A is not found correctly.
Also, which I find weird, if I insert the Dell Utility/Driver CD and open up Nero the drive will recognize fine and I can get all the way to where I need to insert a blank DVD to start the right, then it disappears again. So basically when the Utility CD is in the drive seems to operate fine, but as soon as I take it out, it disappears again.
I'm pretty oblivious to deep computer talk, but It seems to me that I need to reinstall the driver or firmware????? but I can't seem to figure out how to do it.
If someone could PLEASE help me step by step on how to fix this problem I would be very grateful.
Lastly I am running Windows XP with SP3 I believe.
--- Also when run Nero InfoTool 5 the drive will not show up, unless of course I have the Dell Utility CD in the drive.
UPDATE
This is also to add about my drive:
1) Device manager recognizes my drive
* It does not show any errors for it, and I tried to Uninstall it via right clicking on it, It reinstalls it when windows starts back up, seemingly without a problem.
2) My drive is recognized is BIOS
* It says the drive is recognized as Drive 2: PATA-0 and in "ON"
3) I've tried to delete the upper and Lower filters for my drive but I can't find either the Upper or Lower Filter listed in my registry for the drive.
I followed these instructions to attempt this.
http://support.micro...14060#nextsteps
..... One thing I found, which I don't know if it is at all relivent or not to this problem is ...
While I was in the Boot Device Menu, checking the BIOS, I clicked on the Onboard or USB CD-ROM Drive and it said that Selected boot device is not available, Press F1 to retry boot (Which Failed), or F2 for setup Utility.
... I just remembered that I ran a cleanup program called Advanced System Care Pro a couple days ago, and it cleaned up my registry and everything for duplicate files and all that junk. Could that have screwed this up more???? I have since uninstalled this program, and all my burning software, but it hasn't helped at all. I do believe that my drive was not burning before I ran this software though.
THANKS IN ADVANCED FOR YOUR GENEROUS TIME
- Nate
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