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Need help removing a defective program


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#1
TooNew2

TooNew2

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I have an old version of EaseuUS Partition Master 12.5 that is missing (per a message I get) a file so can neither be opened, nor can it be repaired or removed the normal way. I tried both Program and Features/uninstall, and CCleaner/Tools/uninstall, with the same non-effect. I also looked in the Registry but didn't find anything obvious there and am not qualified to work in that area much anyway. 

 

I would appreciate some direction for taking care of this problem.

Thanks

 


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#2
phillpower2

phillpower2

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Have you tried reinstalling the program and then going through the correct uninstall procedure, if yes and no luck see the below, if no, give it a try.

 

Post an Autoruns log for us, see here  

 

1: Extract the Autoruns Zip file contents to a folder.

2: Double-click the "Autoruns.exe".

3: Click on the "Hide Signed Microsoft and Windows Entries” option.

4: Go to File then to Export As or Save in some versions.

5: Save AutoRuns.txt file to known location like your Desktop > when you click on File > Save you will then get the option to Save as type, click the drop down tab, change it to Text and then click the Save button.

6: Attach to your next reply.


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