[sarahg908]

I am running the latest version of iTunes, 8.2.1.6 on Windows Vista. I am unable to connect to the iTunes store or search for iTunes updates via Help. Both give me the message that iTunes cannot connect because the network connection timed out. I am able to connect to the internet from all other programs but iTunes.

To try to solve the issue I have:
-Disabled Windows Firewall
-Disabled Symantec Anti-Virus
-Flushed DNS settings
-Re-installed iTunes

I am not sure, but I believe this all happened after installing the latest iTunes version and various updates for Windows.

I ran the Diagnostics test for iTunes and have the following results:

Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
Hewlett-Packard Compaq Presario CQ50 Notebook PC
iTunes 8.2.1.6
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.2.2
Apple Mobile Device Driver 1.43.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 01BE127889619D89

Current user is not an administrator.
The current local date and time is 2009-08-15 21:56:22.
iTunes is not running in safe mode.

Video Display Information

Intel Corporation, Mobile Intel® 4 Series Express Chipset Family
Intel Corporation, Mobile Intel® 4 Series Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {07E304EE-02ED-486D-964E-A76779767E64}
Description: Atheros AR5007 802.11b/g WiFi Adapter
IP Address: 192.168.1.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Aug 15 21:11:55 2009

Lease Expires: Sun Aug 16 21:11:55 2009

DNS Servers: 71.250.0.12
71.250.0.12
71.242.0.12

Adapter Name: {BF915CC9-97A0-4700-BA18-0AB31D1F14E2}
Description: Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-07-08 22:28:40.


Anything you could do to help would be great. Thanks!