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casio photo loader error on startup

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I have a casio digital camera and have been unable to run the photoloader program which pulls the photos from the camera and categorises them by date onto my pc. i get a microsoft error message which encourages me to submit an error report.

If I start the pc with the camera attached via a usb cable the machine hangs on bootup with a black screen after the safemode option and an enlarged a in the bottom left hand corner.

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