[Ammar]

hi,

my operating computer is Vista. i keep getting blue screen on my computer regarding corrupt drivers. Sometimes the computer gets stuck, other times this blue screen shows up. It says my drivers are corrupt or I have a virus, I have tried to system restore but that doesnt work either.
Could I please get some help.

Thanks

Ammar

Edited by Ammar, 15 September 2009 - 03:09 PM.

[Advertisements]

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

[Broni]

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

[Ammar]

==================================================
Dump File : Mini091509-02.dmp
Crash Time : 9/15/2009 11:00:11 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`0229ac44
Parameter 3 : fffffa60`0a4b9150
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+54650
File Description :
Product Name :
Company :
File Version :
Processor : x64
==================================================

==================================================
Dump File : Mini091509-01.dmp
Crash Time : 9/15/2009 10:56:19 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : ffffffff`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffffa60`00c0a587
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+54650
File Description :
Product Name :
Company :
File Version :
Processor : x64
==================================================

==================================================
Dump File : Mini091409-03.dmp
Crash Time : 9/14/2009 3:59:26 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffffa80`44fecd3a
Parameter 2 : 00000000`0000000c
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02074ac1
Caused By Driver : Dxapi.sys
Caused By Address : Dxapi.sys+414ebd3a
File Description :
Product Name :
Company :
File Version :
Processor : x64
==================================================

==================================================
Dump File : Mini091409-02.dmp
Crash Time : 9/14/2009 3:54:54 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`020d1ba9
Parameter 3 : fffffa60`0a1cf000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+54650
File Description :
Product Name :
Company :
File Version :
Processor : x64
==================================================

==================================================
Dump File : Mini091409-01.dmp
Crash Time : 9/14/2009 3:52:36 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02185897
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+54650
File Description :
Product Name :
Company :
File Version :
Processor : x64
==================================================

==================================================
Dump File : Mini091109-01.dmp
Crash Time : 9/11/2009 3:15:47 PM
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 00000000`00000091
Parameter 2 : 00000000`00000000
Parameter 3 : fffffa80`06a08b50
Parameter 4 : 00000000`00000000
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+becf2
File Description :
Product Name :
Company :
File Version :
Processor : x64
==================================================

==================================================
Dump File : Mini091009-01.dmp
Crash Time : 9/10/2009 4:29:22 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`0000000c
Parameter 3 : 00000000`00000008
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+54650
File Description :
Product Name :
Company :
File Version :
Processor : x64
==================================================

==================================================
Dump File : Mini090909-01.dmp
Crash Time : 9/9/2009 9:28:49 PM
Bug Check String : ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY
Bug Check Code : 0x000000fc
Parameter 1 : fffffa60`017d5cc0
Parameter 2 : 80000000`00a85963
Parameter 3 : fffffa60`017f9bb0
Parameter 4 : 00000000`00000002
Caused By Driver : ksecdd.sys
Caused By Address : ksecdd.sys+b0bcc0
File Description :
Product Name :
Company :
File Version :
Processor : x64
==================================================

==================================================
Dump File : Mini073109-01.dmp
Crash Time : 7/31/2009 9:26:14 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904aa
Parameter 2 : fffffa60`06a7a348
Parameter 3 : fffffa60`06a79d20
Parameter 4 : fffff800`0218b8bf
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+213b3
File Description :
Product Name :
Company :
File Version :
Processor : x64
==================================================

[Broni]

A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:



8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:



10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:




It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.



The following image is the test results area:



The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

[Ammar]

Just a quick question. If I do get an error, and I do have bad RAM. What is that suppose to mean? and can that problem be fixed?

[Wander]

RAM is a component of your computer, you can buy replacements for around $15+. You'll have to open and fiddle around with the computer to fix it or get a repair shop to do so.

Edited by Wander, 16 September 2009 - 02:00 PM.

[Broni]

You can easily replace RAM by yourself, if RAM is the issue.

[Ammar]

the error check didnt give me any errors...
what can be done now?

[Broni]

I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTListIt2 log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

[Ammar]

at the moment, my computer wont even load.
during startup, while it is loading, the blue screen comes up, and the computer crashes.
it wont even let me go into safe mode.

(i am writing from a different computer)

[Broni]

I'd say, Windows reinstall may be your only option.