I usually don’t have problems helping people fix/ restore the computer but at this point I am stumped. It is an old Hp Pavilion XT914 that runs windows ME, this computer had a very advanced form of the cool web search spy ware when I got to it, at this point instinctively I went straight for the reformat but to hear from the owner of the computer they don’t have any of the restore disks, after that I tried to just throw in some windows 2000 disk and reformat, it seemed to not want to delete the old partitions so I used Fdisk but that also did not delete the partitions when I tried it would just say “System lock” or something like that. After some research I learned that some hp’s have a create restore disk function partitioned on the hard drive, but unfortunately I seem to be having some trouble starting the computer, after the initial boot screen the screen goes black and all that is left is a small blinking underscore one of these _ so at this point I don’t know what to do. Oh and I already called hp like 6 times and not only did they endless loop me they didn’t have the product so they don’t have the disk.
Any advice would be more the wonderful, normally I would tell them to go find a new computer because this one is quit old but I know they can’t afford one so at this point it has become personal.
Again any help what so ever would be fantastic.
Ps (first post)
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