[jjjoseph]

all of the sudden, I am getting notices about Internet Security 2010, security alerts, and can't stop it. I ran our McAfee antivirus and spyway several times. I can't take control via Cntl-Alt-Del, telling me that the task-manager is not available. I get "Critical Warning" banner that my system is probably infected with a version of Trojan-Spy.html.visafraud.a

I can't boot very well in safe mode to try and rerun antivirus. I tried to load in the Malwarebytes Anti-Malware, and get a error during the installation of "Unable to execure file: C:\program files\Malwarebytes' Anti-Malware\mbam.exe. Create process failed; code 2, the system cannot find the file specified.

This is the download file from the forum as suggested.

so, ok, I then tried to run "rootrepeal" and get a logfile that "rootRepeal" crashed.

would appreciate any assistance.

Thanks in advance


JJJSLJ

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ok, well after a lot of digging and time, I think I finally got rid of the IS 2010 issue and a few other.

There was a very helpful link posted at:
http://www.bleepingc...t-security-2010

That did allow me to kill the IS 2010 issue.

following the steps, I downloaded and ran rkill.com first. This was done several times to clear the notices, popups, etc.

Then I ran MALWAREBYTES file. There was a problem here in that when I ran the setup, the MBAM.EXE did not get created. So, with help from bleepingcomputer, I ran the setup file to a usb drive, and then manually copied the mbam.exe to the malawarebytes folder.

When I ran that, it did start to run, but stopped due to another problem. So, working with a bleepingcomputer support/chat person, she recommended that I go into "my computer" select the "c:" drive, and then select a folder. so I right clicked on the "windows" folder and then selected MBAM to run.

That ran and found infected objects, which ran through the whole folder. When completed, I "removed selected", which when done, restarted the PC.

After the restart, I ran "RKILL.com" again, and then tried MBAM again. I left selected "full scan" and let it run. It ran through a full scan, and it did complete this time on its own. It did find more "infected objects" which also were removed.

So, now, I am trying to go back and re-run through posted instructions for Malware and spyware cleaning guide.

Hopefully that will run, which I will then post my OTL log, if it will complete...

Edited by jjjoseph, 15 December 2009 - 06:58 PM.

[jjjoseph]

ok, well after a lot of digging and time, I think I finally got rid of the IS 2010 issue and a few other.

There was a very helpful link posted at:
http://www.bleepingc...t-security-2010

That did allow me to kill the IS 2010 issue.

following the steps, I downloaded and ran rkill.com first. This was done several times to clear the notices, popups, etc.

Then I ran MALWAREBYTES file. There was a problem here in that when I ran the setup, the MBAM.EXE did not get created. So, with help from bleepingcomputer, I ran the setup file to a usb drive, and then manually copied the mbam.exe to the malawarebytes folder.

When I ran that, it did start to run, but stopped due to another problem. So, working with a bleepingcomputer support/chat person, she recommended that I go into "my computer" select the "c:" drive, and then select a folder. so I right clicked on the "windows" folder and then selected MBAM to run.

That ran and found infected objects, which ran through the whole folder. When completed, I "removed selected", which when done, restarted the PC.

After the restart, I ran "RKILL.com" again, and then tried MBAM again. I left selected "full scan" and let it run. It ran through a full scan, and it did complete this time on its own. It did find more "infected objects" which also were removed.

So, now, I am trying to go back and re-run through posted instructions for Malware and spyware cleaning guide.

Hopefully that will run, which I will then post my OTL log, if it will complete...

Edited by jjjoseph, 15 December 2009 - 06:58 PM.